NETGEAR WNDR4500 guide

N900 Wireless Dual Band Gigabit Router WNDR4500

Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

1.From the Windows toolbar, click the Start button, and then select Run.

2.In the Windows Run window, type: ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies like those shown in the previous section are displayed.

If you do not receive replies:

•Check that your computer has the IP address of your router listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information is not be visible in your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway.

•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

•Check that your cable or DSL modem is connected and functioning.

•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen.

•Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, configure your router to “clone” or “spoof” the MAC address from the authorized computer.

Troubleshooting

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NETGEAR WNDR4500 user manual Test the Path from Your Computer to a Remote Device

Contents

October 2013 East Plumeria Drive San Jose, CA N900 Wireless Dual Band Gigabit Router WNDR4500 Support Contents USB Storage Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware Setup Position Your Router Unpack Your Router Front Panel Hardware Features LED Label Back Panel Getting Started with Netgear Genie Connecting to the router Use Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security Settings Browse to http//routerlogin.net Netgear genie Setup To use Netgear genie to set up your router Upgrade Router Firmware Use Netgear genie after Installation Router Dashboard Basic Home Screen Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless network Your Internet connection and network Netgear genie Basic Settings Does Your ISP Require a Login? Answer either yes or no Internet SetupInternet Setup Screen Fields Internet IP Address Attached Devices ReadySHARE USB Storage Parental Controls  To view or change basic wireless settings Basic Wireless Settings Region Selection Wireless Settings Screen Fields Change WPA Security Option and Passphrase Wireless Network GHz b/g/n and 5.0 GHz a/nSecurity Options Settings Guest Networks  To set up a guest network WPA Encryption Guest Network Wireless Security Options Netgear genie Advanced Home Specifying custom settings Setup Wizard Select either Push Button or PIN Number WPS WizardSelect Advanced WPS Wizard Setup Menu WAN Setup Change the MTU Size Default DMZ Server To set up a default DMZ server Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup  To change the LAN settings LAN Setup Use Router as a Dhcp Server LAN Setup Screen SettingsLAN TCP/IP Setup Use the Router as a Dhcp Server  To reserve an IP address Address Reservation Set Up QoS for Internet Access Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To create a QoS policy for applications and online games QoS for Applications and Online Gaming Click the Add Priority Rule button QoS for a Router LAN Port Click Add Priority Rule QoS for a MAC Address  To edit or delete a QoS policy Editing or Deleting an Existing QoS Policy USB Storage Accessing and configuring a USB storage File-Sharing Scenarios ReadySHARE AccessUSB Drive Requirements  To share files with your friends and family Sharing PhotosStoring Files in a Central Location for Printing Sharing Large Files over the Internet Basic Settings Add or Edit a Network Folder  To access your USB device USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Specify Approved USB Devices Media Server Settings Select the Allow only approved devices check box Ftp//10.1.65.4 Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Connect to the USB Drive from a Remote Computer ReadySHARE Printer ReadySHARE Printer  To set up ReadySHARE Printer N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility USB Printer Control Center Configuration  To control a USB speaker Scan with a Multi-Function PrinterUSB Speaker Desktop Netgear genie Security Keeping unwanted content out of your network  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain  To block services Block Services Port Filtering N900 Wireless Dual Band Gigabit Router WNDR4500  To schedule blocking Schedule Blocking Security Event Email Notifications  To set up email notifications Managing your network Administration Upgrade the Router Firmware Hardware Version. The router model Internet Provider WAN SetupView Router Status Router Information System up time and poll interval statistics Statistics Button View connection status information Connection Status Button Wireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access N900 Wireless Dual Band Gigabit Router WNDR4500  To restore configuration settings that you backed up Manage the Configuration FileBack Up Settings Restore Configuration Settings Erase Password Recovery Set Password Time Machine Set Up Time Machine To set up Time Machine  To access the drive Access the Connected USB Hard Drive Time Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBR Advanced Settings Advanced Wireless Settings Wireless repeating scenario Wireless Repeating Function WDS Wireless Repeating Function  To set up the base station Set Up the Base Station  To configure the router as a repeater unit Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers Add a Custom Service  To edit or delete a port forwarding entry Click Edit Service or Delete ServiceEditing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server Public Universal Plug and Play on Set Up Port Triggering 100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings  To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection type Traffic Meter Troubleshooting Sequence to Restart Your Network Wireless SettingsNetwork Settings Quick Tips Power/Test LED Stays Amber Troubleshooting with the LEDsPower/Test LED Is Off or Blinking Push N Connect WPS Button Blinks Amber Wireless LEDs Are OffLEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet 115  To troubleshoot a PPPoE connection Troubleshooting PPPoETroubleshooting Internet Browsing Select Administration Router Status Changes Not Saved Wireless ConnectivityRestore the Factory Settings and Password Wireless Signal Strength  To ping the router from a running Windows PC Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings 121 WNDR4500 Router specifications Technical Specifications 123 Notification of Compliance Netgear Dual Band Wireless Industry Canada Interference Reduction Table 127 Index 128 129 130