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NETGEAR WNDR4500 user manual Troubleshooting with the LEDs, Power/Test LED Is Off or Blinking

Models: WNDR4500

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N900 Wireless Dual Band Gigabit Router WNDR4500

Troubleshooting with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power/Test LED is on.

2.Verify that the Power/Test LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify that:

•The Power/Test LED is solid green.

•The Internet LED is on.

•A numbered Ethernet port LED is on for any local port that is connected to a computer. This indicates that a link has been established to the connected device.

The LEDs on the front panel of the router can be used for troubleshooting.

Power/Test LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 2.5A power adapter that NETGEAR supplied for this product.

•If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power/Test LED Stays Amber

When the router is turned on, the Power/Test LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power/Test LED is still amber 1 minute after you turn on power to the router:

1.Turn the power off and back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. as explained in Restore the Factory Settings and Password on page 117.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Troubleshooting

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NETGEAR WNDR4500 user manual Troubleshooting with the LEDs, Power/Test LED Is Off or Blinking, Power/Test LED Stays Amber

Contents

N900 Wireless Dual Band Gigabit Router WNDR4500 October 2013 East Plumeria Drive San Jose, CA Support Contents USB Storage Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your router Unpack Your Router Position Your Router Hardware Features Front Panel LED Back Panel Label Connecting to the router Getting Started with Netgear Genie Router Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp  To use Netgear genie to set up your router Netgear genie SetupBrowse to http//routerlogin.net Use Netgear genie after Installation Upgrade Router Firmware Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual Method Netgear genie Basic Settings Your Internet connection and network Internet Setup Screen Fields Internet SetupDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls ReadySHARE USB Storage Basic Wireless Settings  To view or change basic wireless settings Wireless Settings Screen Fields Region Selection Security Options Settings Wireless Network GHz b/g/n and 5.0 GHz a/nChange WPA Security Option and Passphrase  To set up a guest network Guest Networks Guest Network Wireless Security Options WPA Encryption Specifying custom settings Netgear genie Advanced Home Setup Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU Sizes LAN Setup  To change the LAN settings LAN Setup Screen Settings LAN TCP/IP SetupUse the Router as a Dhcp Server Use Router as a Dhcp Server Address Reservation  To reserve an IP address Enable WMM QoS for Wireless Multimedia Applications Quality of Service QoS SetupSet Up QoS for Internet Access QoS for Applications and Online Gaming  To create a QoS policy for applications and online games QoS for a Router LAN Port Click the Add Priority Rule button QoS for a MAC Address Click Add Priority Rule Editing or Deleting an Existing QoS Policy  To edit or delete a QoS policy Accessing and configuring a USB storage USB Storage USB Drive Requirements ReadySHARE AccessFile-Sharing Scenarios Sharing Photos Storing Files in a Central Location for PrintingSharing Large Files over the Internet  To share files with your friends and family Basic Settings  To access your USB device Add or Edit a Network Folder USB Storage Advanced Settings Safely Remove a USB Drive Available Network Folders Media Server Settings Specify Approved USB Devices Select the Allow only approved devices check box Access the Router’s USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4 ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE Printer N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility Control Center Configuration USB Printer USB Speaker Scan with a Multi-Function Printer To control a USB speaker Desktop Netgear genie Keeping unwanted content out of your network Security  To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer Block Services Port Filtering  To block services N900 Wireless Dual Band Gigabit Router WNDR4500 Schedule Blocking  To schedule blocking  To set up email notifications Security Event Email Notifications Administration Managing your network Upgrade the Router Firmware Internet Provider WAN Setup View Router StatusRouter Information Hardware Version. The router model Statistics Button System up time and poll interval statistics Connection Status Button View connection status information Wireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHz N900 Wireless Dual Band Gigabit Router WNDR4500 Manage the Configuration File Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed up Erase Set Password Password Recovery  To set up Time Machine Set Up Time MachineTime Machine Access the Connected USB Hard Drive  To access the drive Time Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Select Guid Partition Table or Master Boot Record MBR Change the Partition Scheme Advanced Settings Advanced Wireless Settings Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function Set Up the Base Station  To set up the base station Set Up a Repeater Unit  To configure the router as a repeater unit Remote Computer Access Basics Port Forwarding and Triggering Port Triggering to Open Incoming Ports Destination port number Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwarding Add a Custom Service Click Edit Service or Delete Service Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entry Set Up Port Triggering Universal Plug and Play on 100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play  To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6 Traffic Meter Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Power/Test LED Is Off or Blinking Troubleshooting with the LEDsPower/Test LED Stays Amber Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks Amber Cannot Access the Internet Cannot Log In to the Router 115 Troubleshooting PPPoE Troubleshooting Internet BrowsingSelect Administration Router Status  To troubleshoot a PPPoE connection Wireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Changes Not Saved Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information 121 Technical Specifications WNDR4500 Router specifications 123 Netgear Dual Band Wireless Notification of Compliance Industry Canada Interference Reduction Table Index 127 128 129 130