troubleshooting
Before requesting service, please review the following.
Symptom | Check | Remedy | ||||
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The unit will not turn on. | • Is the power cord plugged | • Connect the power plug to | ||||
| into the outlet? | the outlet. | ||||
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A function does not work when the | • Is there static electricity in | • Disconnect the power plug | ||||
button is pressed. | the air? | and connect it again. | ||||
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Sound is not produced. | • Is the unit properly | • Connect it correctly. | ||||
| connected to your TV? | • Press the Mute button to | ||||
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| • Is the Mute function on? | cancel the Mute function. | ||||
| • Is the volume set to | • Adjust the volume. | ||||
| minimum? |
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The Picture does not appear on a TV | • Is the TV connected | • Connect it correctly. | ||||
when a function is selected. | properly? |
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The remote control does not work. | • Are the batteries drained? | • Replace with new batteries. | ||||
| • Is the distance between | • Move closer to the unit. | ||||
| remote control and main |
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| unit too far? |
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The sound from the left/right | • Are the left/right audio | • Check the left/right channel | ||||
channels are reversed. | output cables from the TV | and connect it/them | ||||
| connected properly? | correctly. | ||||
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The SoundConnect (TV pairing) | • Does your TV support | • SoundConnect is supported | ||||
failed. | SoundConnect? | by some Samsung TVs | ||||
| • Is your TV firmware the | released from 2012 on. | ||||
| Check your TV to see if it | |||||
| latest version? | |||||
| supports SoundConnect. | |||||
| • Does an error occur when | |||||
| • Update your TV with the | |||||
| connecting? | |||||
| latest firmware. | |||||
| • Reset the TV MODE and | |||||
| • Contact the Samsung call | |||||
| connect again. | |||||
| center. | |||||
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| • Press the |
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| button for 5 |
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| seconds to reset the | ||||
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| product. | ||||
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ENG
● TROUBLESHOOTING
23
