Screen issue
| I see red, green, and blue. | Check the cable connections. |
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| This issue may happen when the panel of the product is defective. Contact a Samsung Service |
| Centre to resolve the issue. |
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| The display looks unstable and then freezes. | The screen may freeze when a resolution other than the recommended resolution is used or |
| if the signal is not stable. To resolve the issue, change the PC resolution to the recommended |
| resolution. |
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| The screen cannot be displayed in full screen. | A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen. |
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| A video with an aspect ratio different from the product can cause a black bar to appear at the |
| top and bottom of the screen. |
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| Change the screen size setting to full screen on the product or source device. |
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Sound issue
| There is no sound. | Check the connection of the audio cable or adjust the volume. |
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| Check the volume. |
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| The volume is too low. | Adjust the volume. |
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| If the volume is still low after turning it up to the maximum level, adjust the volume on your PC |
| sound card or software programme. |
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