Source device issue

A beeping sound is heard when my PC is booting.If a beeping sound is heard when your PC is booting, have your PC serviced.

 

 

 

 

Touch function issues

The icons can be touched but the drawings cannot.Use the provided product-specific pen.

 

 

Touching does not work when PC connection is used.

Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using

 

a USB cable.

 

 

I use two pens, but they do not work well.Make sure that there is enough space between the two pens at multi-touching.

 

 

Touches break, reaction speed gets slow, and so on.Make sure that there are no foreign substances on the screen surface.

 

 

 

Check whether the screen is broken.

 

 

 

Make sure that the product is not exposed to direct sunlight.

 

 

 

 

Other issue

The product smells like plastic.The plastic smell is normal and disappears over time.

 

 

The monitor appears tilted.Remove and then attach the stand again to the product.

 

 

Audio orvideo cuts out intermittently.Check the cable connection and connect it again if required.

 

 

 

Use a standard cable.

 

 

Small particles are found on the edges of the product.The particles are part of the product design. The product is not defective.

 

 

When I try to change the PC resolution, a message "The

The message "The defined resolution is not supported." appears if the input source resolution

defined resolution is not supported." appears.exceeds the maximum resolution of the display.

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

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