Sound issue
| Video is available but there is no sound. | If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. |
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| Go to Sound and change Sound Output to Internal. |
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| If a source device is used |
| •• Make sure the audio cable is properly connected to the audio input port on the product. |
| •• Check the audio output settings for the source device. |
| (For example, if your monitor is connected to HDMI, you may need to change the audio |
| option of your video output device to HDMI.) |
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| If a |
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| If the product has a headphone port, make sure nothing is connected to it. |
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| Reconnect the power cable to the device and then reboot the device. |
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| There is static coming from the speakers. | Check the cable connection. Make sure a video cable is not connected to an audio input port. |
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| Check the signal strength after connecting a cable. |
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| Low signal level can cause corrupted sound. |
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Remote control issue |
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The remote control does not work.
Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat.Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.84