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Samsung LS27E370DS/EN, LS24E370DL/EN, LS24E370DLJ/XV manual There is no sound, Volume is too low

Models: LS27E370DS/CI LS27E370DS/EN LS24E370DL/EN LS24E370DLJ/XV

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Sound issue

Issues	Solutions

There is no sound.	Check the connection of the audio cable or adjust the volume.

	Check the volume.

The volume is too low.	Adjust the volume.

	If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
	card or software Programme.

Video is available but there is no sound.	Sound cannot be heard if a HDMI-DVI cable is used to connect the input device.
	Connect the device using an HDMI cable or a DP cable.

Source device issue

Issues	Solutions

A beeping sound is heard when my PC is booting.	If a beeping sound is heard when your PC is booting, have your PC serviced.

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Samsung LS27E370DS/EN, LS24E370DL/EN manual There is no sound, Volume is too low, Video is available but there is no sound

Contents

Monitor Table of contents Installing the Software Appendix Before Using the Product CopyrightSymbols Securing the Installation SpacePrecautions for storage Power off the product and computer CleaningElectricity and Safety Installation Samsung Operation Output ports, etc Product failure, an electric shock or fire may resultPage Correct posture to use the product Quick Setup Guide Warranty card Regulatory guide PreparationsChecking the Components ComponentsParts Control PanelIcons Description Function Key GuideAnalog mode HDMI, DisplayPort modeLEFT/RIGHT Adjust Volume, Mute UP/DOWN Adjust Brightness, Contrast, SharpnessFunction Key Guide IconsDescriptionJOG Button Power saving/Non-signal mode Power OffJOG Button Action Source ChangeReverse Side PortAdjusting the Product Tilt Anti-theft Lock To lock an anti-theft locking deviceConnecting and Using a Source Device Before ConnectingConnecting and Using a PC Connection Using the D-SUB Cable Analogue TypeConnection Using the Hdmi Cable Connection Using an HDMI-DVI CableOn the PC SetSource is not set Connection Using an DP CableConnecting to Headphones Connecting the Power Power connection using detachable DC power adapterDriver Installation Click on the Windows Driver downloaded from the websiteSelect your product model from the list of models To hide the information message, press the JOG buttonStatus Status LED Indication Using the Wireless Charging functionWireless Charging Precautions Power is turned off Low power mode Normal operation Wireless charging is enabled Wireless charging is disabledSamsung Magic Bright Screen SetupConfiguring Samsung Magic Bright AV mode Selected option will be appliedBrightness Configuring BrightnessAdjust the Brightness controlling the JOG button LEFT/RIGHT Contrast Configuring ContrastAdjust the Contrast controlling the JOG button LEFT/RIGHT Sharpness Configuring SharpnessAdjust the Sharpness controlling the JOG button LEFT/RIGHT Configuring Color Gamma Adjust the middle level of luminanceColor Mode1 / Mode2 / Mode3Off / Mode1 / Mode2 Configuring Samsung Magic UpscaleSamsung Magic Upscale Configuring the Hdmi Black Level Settings Hdmi Black LevelEye Saver Mode Configuring Eye Saver ModeGame Mode Configuring Game ModeStandard / Faster / Fastest Configuring the Response TimeResponse Time Change the picture size Picture SizeChanging the Picture Size Off On screen Screen Adjustment Configuring H-Position & V-PositionAdjust the Coarse controlling the JOG button LEFT/RIGHT Configuring CoarseAdjust the screen frequency Configuring Fine Adjust the Fine controlling the JOG button LEFT/RIGHTCoordinating OSD TransparencyChanging Transparency Set the transparency for the menu windowsConfiguring Position PositionPosition Move the menu position up or down Selected option will be appliedSet the menu language Configuring LanguageLanguage Sec / 10 sec / 20 sec / 200 sec Configuring Display TimeDisplay Time Setup and Reset Configuring Wireless ChargingConfiguring FreeSync Off Disable FreeSyncFreeSync FreeSync is only supported by AMD graphics cardsPage Off Deactivate the Eco Saving Plus function Configuring Eco Saving PlusEco Saving Plus You can set the product to automatically turn off Off TimerConfiguring Off Timer Configuring Turn Off After ――This option is only available when Off Timer is set to OnPC/AV Mode Configuring PC/AV ModeConfiguring Source Detection Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedPressed Configuring Key Repeat TimeKey Repeat Time Power LED On Configuring Power LED OnReset All Initializing Settings Reset AllView the current input source, frequency and resolution Frequency and resolution will appearInformation Menu and Others Displaying InformationSharpness BrightnessContrast Adjust the Volume controlling the JOG button LEFT/RIGHT Configuring Volume in the Initial ScreenVolume Installing the Software Easy Setting BoxInstalling the Software Removing the SoftwareChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Check the following Issues SolutionsNot Optimum Mode is displayed Adjust Brightness and Contrast Video is available but there is no sound Volume is too lowThere is no sound Adjust the resolution Question AnswerHow can I change the frequency? Set the frequency on your graphics cardHow do I set power-saving mode? Settings or Bios Setup on the PCAppearance and Themes Display PersonalizeModel Name SpecificationsGeneral Environmental conditions Operating StoragePowerSaver PowerSaver Power Consumption Power off Power buttonPower Indicator Power Consumption S24E370Standard Signal Mode Table ResolutionModel Name S24E370 / S27E370 Pixel Clock Sync Polarity KHz MHzHorizontal Frequency Product damage caused by customers fault AppendixNot a product defect OthersCorrect Disposal Terminology OSD On Screen Display On

Sound issue

Issues

There is no sound.

The volume is too low.

Adjust the volume.

Video is available but there is no sound.

Source device issue

Issues