Other Information

Issues

Solutions and Explanations

Sound

First, perform the Sound Test to determine if your product audio is operating

 

properly. (Go to MENU → Support → Self Diagnosis → Sound Test).

 

If the audio is OK, the sound problem may caused by the source or signal.

There is no sound or the

Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc.) connected

sound is too low at maximum

to your product.

volume.

 

The picture is good but there

If you are using an external device, check the device’s audio output option. (Ex.

is no sound.

You may need to change your cable box’s audio option to HDMI if you have the box

 

connected to your product using an HDMI cable.)

 

If you are using a DVI to HDMI cable, a separate audio cable is required.

 

If your product has a headphone jack, make sure there is nothing plugged into it.

 

Reboot the connected device by disconnecting, and then reconnecting device’s

 

power cable.

The speakers are making an

Check cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

For aerial or cable connections, check the signal information. A low signal level may

 

cause sound distortion.

 

Perform the Sound Test feature. (MENU → Support → Self Diagnosis → Sound Test)

RF (Cable / Aerial) Connection

 

The product is not receiving

Make sure the coaxial cable is connected securely.

all channels.

Please try Setup to add available channels to the channel list. Go to MENU → System

 

→ Setup and wait for all available channels to be stored.

 

Verify the aerial is positioned correctly.

The picture is distorted:

The compression of video contents may cause picture distortion, especially with fast

macro block error, small

moving pictures such as sports and action movies.

block, dots, pixelisation.

A weak signal can cause picture distortion. This is not a product problem.

Others

 

Purple/green rolling

Remove the left and right audio connections from the Set-Top box. If the buzzing

horizontal bars and buzzing

stops, this indicates that the Set-Top box has a grounding issue. Replace the

noise from the product

Component video cables with an HDMI connection.

speakers with a Component

 

cable connection.

 

The picture won’t display in

HD channels will have black bars on either side of the screen when displaying up

full screen.

scaled SD (4:3) contents.

 

Black bars will appear on the top and bottom of the screen when you watch movies

 

that have aspect ratios different from your product.

 

Adjust the picture size options on your external device or the product to full screen.

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Samsung LV32F390FEIXEN, LV27F390FEWXEN There is no sound or, Connected to your product using an Hdmi cable, Power cable
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