Other Information

Troubleshooting

If the product seems to have a problem, first review this list of possible problems and solution. If none of the troubleshooting tips apply, visit www.samsung.com

Issues

Solutions and Explanations

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to

 

disable some of its energy efficient features such as the Energy Saving feature.

 

Follow the steps below with your remote to turn these features off or on.

 

●●

Energy Saving: MENU → System → Eco Solution → Energy Saving

 

 

Component Connections /

If you find that the colour on your Samsung television’s screen is not correct or black

Screen Colour

and white, first run a Self Diagnosis on the product to make sure there are no device

 

issues.

 

●●

Self Diagnosis: MENU → Support → Self Diagnosis → Picture Test

 

If the problem does not appear in the Picture test, make sure:

 

●●

Your connections are all consistent. For example, if you’ve used the AV In jack on

 

 

your product, make sure you have used the AV Out jack on your video source.

 

●●

You have connected to your devices to the correct jacks. For example, if you use

 

 

the Component jacks, labeled Pb, Pr, and Y, to connect your product and video

 

 

source, make sure you have connected the blue Pb jack on the video source to

 

 

the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack on

 

 

the product.

Screen Brightness

If you find that the colours on your Samsung product are correct but just a little too

 

dark or bright, try adjusting the following settings in the Picture option in the Main

 

menu:

 

●●

Backlight, Contrast, Brightness, Sharpness, Colour, Tint (G/R) and so on. Go in to

 

 

“Picture” on user Menu then try adjusting options mentioned above.

Unwanted Powering Off

If your Samsung product appears to turn off by itself, there may be an issue with

 

either your Timer settings or your Eco friendly No Signal Power Off feature.

 

First make sure Sleep Timer is not accidentally set. The Sleep Timer turns off the

 

product automatically after a certain period of time has passed.

 

●●

Sleep Timer: MENU → System → Time → Sleep Timer

 

If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or

 

Auto Power Off feature.

 

●●

No Signal Power Off: MENU → System → Eco Solution → No Signal Power Off

 

●●

Auto Power Off: MENU → System → Eco Solution → Auto Power Off

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Samsung LV27F390FEWXEN Troubleshooting, Energy Saving Menu → System → Eco Solution → Energy Saving, Auto Power Off feature
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