6.Why are some channels already preloaded into the My Channels section?

Some channels, such as Previews, are offered free of charge as a customer courtesy. These channels automatically appear in the My Channels section of your Channel Listings.

7.If I don’t subscribe to Sprint Vision Plan, will I still be able to view the multimedia clips?

No.

8.How can I easily access a channel without having to scroll through all the channels in my Channel Listings?

Each channel will have a number to the left of it. You can simply press this number to quickly access the clips located within that channel.

Tip:

When entering the specific channel number, channels 01–09 do not require you to enter a “0.” For example, to access channel “07,” just press the “7” key.

9.What does it mean when the video pauses and I see the word “loading” at the bottom of the screen?

This happens when the media player is in the process of loading the data necessary to play the clip. It typically occurs when there is heavy traffic on the network.

10.How can I cancel service if I decide I don’t want it? To cancel your Multimedia service, contact Qwest.

11.Can I surf to a different channel while I am playing a clip? Yes; while you are playing a clip, you can use the up and down navigation buttons to surf to a different channel. A small pop-up screen will appear that tells you which channel you are watching as well as other channels you have access to. Use the navigation

buttons to scroll through the different channels. Once you find a

channel that you want to watch, scroll to it and press (or simply wait approximately three seconds) and the channel will begin loading.

178 Section 2J: Using Your Phone’s Built-in Media Player

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