Getting Help, Directory Assistance

Getting Help

Visit www.qwest.com

You can go online to:

⬤Review coverage maps.

⬤Access your account information.

⬤Find information and accessories for your phone.

⬤And more.

Reaching Qwest Wireless Customer Service

You can reach Qwest Wireless Customer Service online or by phone:

⬤Sign on to your account at www.qwest.com.

⬤Call us toll-free at 1-888-869-0611.

Directory Assistance

You have access to a variety of services and information through Directory Assistance, including residential, business, and government listings. There is a per-call charge, and you will be billed for the airtime.

To call Directory Assistance:

▶Press .

Operator Services

Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or third party.

To access Operator Services:

▶ Press

For more information or to see the latest in products and services, visit us online at www.qwest.com.

Setting Up Service

Section 1A: Setting Up Service

Page 33

Image 33

Samsung M520 manual Getting Help, Reaching Qwest Wireless Customer Service, Directory Assistance, Operator Services

Contents

M520 by Samsung Qwest Service M520ADXXRR060507F4 Table of Contents 2C. Setting Your Phone’s Security 2H. Using Your Phone’s Voice Services Qwest Service Features Index Page Welcome and thank you for choosing Qwest Welcome to Qwest Phone Guide Note Introduction Iii Your Phone’s Menu Ringers Application Manager GamesScreen Savers Applications Alarm SettingsBluetooth Yes/No Calculator Calendar General Voice Service Update Phone SW Voice MemoMass Storage Memo Pad Mobile Podcasts World Time Vii Camera Viii Self-TimerLaunch Camcorder Video Mail/Long Video PictBridge Settings and Info My AlbumsFind Add New Entry Speed Dial #s Groups My Phone # My Name Card Services DisplayMain Screen Sounds Ringer Type Xii Xiii Bluetooth Messaging Text EntryXiv More Phone Information Headset Mode Call SetupXvi Data Xvii RoamingSecurity Xviii Navigation Keys# Key Guard Getting Started Page This Section Setting Up Service Getting Started Setting Up ServiceUnlocking Your Phone To unlock your phone, follow these easy steps To set up your voicemail Setting Up Your VoicemailHolding , bypassing the need for you to enter your passcode Voicemail Passcode Account Passwords Account Password Voicemail PasswordSprint Power Vision Password Operator Services Reaching Qwest Wireless Customer ServiceGetting Help Directory AssistancePage Your Phone Page Phone Basics Phone Basics Front View of Your Phone Key Functions Phone Basics Exterior Phone Features Camera Key allows you to take pictures when in camera mode Viewing the Display Screen Phone Basics Phone Basics Folder Indicates that a voice memo or video is playingCurrently being recorded Actual icon is black Features of Your Phone Turning Your Phone On Turning Your Phone On and OffTurning Your Phone Off To turn your phone on Battery Capacity Using Your Phone’s Battery and Charger To install the Li-Ion battery Installing the Battery Removing the Battery To remove the Li-Ion batteryGrip the battery at the back 1 and pull it up and out Charging the Battery Using the Phone ChargerTo use the phone charger provided with your phone Icon appears on the main LCD Display Screen UL Certified Phone Charger Installing the microSD Memory Card Using a microSD Memory Card With Your PhoneTo install the card On it and releasing Phone Basics Selecting Menu Items Navigating Through the MenusOr by highlighting it Call History Incoming Calls Displaying Your Phone Number To return to standby modeTo go to the previous menu To display your phone number Holding Your Phone Making and Answering Calls Making Calls To make a call using your keypad Find Enter a digit or string of digits and select Dialing Options To answer an incoming call Answering Calls Missed Call Notification Answering a Roam Call With Call Guard EnabledCalling Emergency Numbers Ending a Call Enhanced 911 E911 Information To exit Emergency modePress the key Press to end a 911 call In-Call Options End-of-Call Options Saving a Phone Number To save a number from standby modeEnter a phone number and select Options Save Select New Entry or Existing Entry and press Finding a Phone Number Dialing and Saving Phone Numbers With PausesTo find a phone number Plus + Code Dialing To make a call using Plus Code DialingTo save phone numbers with pauses To dial phone numbers with pauses Dialing From the Contacts List Using Speed DialingTo dial directly from a Contacts entry To use One-Touch Dialing for speed dial locations To change the character input mode Selecting a Character Input ModeEntering Text Abc Abc ABC used on the current character To enter a word using T9English Text Input Entering Characters Using T9 Text Input To enter characters using Alpha mode multi-tap key entry Entering Characters Using Alpha ModeYou make a mistake, press Hold To delete an entire entry To disable dual language mode To enter characters in dual language modeEntering Characters In Dual Language Options Text Options Dual Language To enter preset messages To enter symbolsTo enter numbers To enter emoticons smileys Setting Text Options To specify text optionsSelect Close to go back to the previous screen Controlling Your Phone’s Settings Select Menu Settings Display Brightness Display SettingsControlling Your Phone’s Settings Changing the Text Greeting Select Menu Settings Display Keypad Light Select Menu Settings Display BacklightSelect Menu Settings Display PowerSave Mode Changing the Backlight Time Length Select Menu Settings Display Dialing Font Basic Select Menu Settings Display Dialing FontChanging the Screen Saver Changing the Dialing Font Activating the Status Light Select Menu Settings Display Status LightTo change the dialing font size To activate the Status Light Adjusting the Phone’s Volume Settings Sound SettingsTo adjust the phone’s ringer volume Select Menu Settings Sounds Volume Ringer Ringer Types Select Menu Settings Sounds Ringer Type Voice Calls RoamingSelecting Ringer Types for Voice Calls Selecting a Ringer Type for Roaming Selecting Ringer Types for Scheduled Events Selecting Ringer Types for MessagesTo select a ringer type for messages Select Voicemail, Text Message, or Picture Mail Select Menu Settings Sounds Keytones Selecting a Key Tone VolumeSelecting a Key Tone Selecting a Key Tone Length Alert Notification To enable or disable alert soundsSilence All To activate Silence All Location Settings To enable your phone’s Location featureRead the disclaimer and select OK Select On or Off press Setting Message Alerts Messaging SettingsTo hear an alert when you receive a new message Select Menu Messaging Settings General Message Alert To set the alert volume for a new message Setting Message RemindersDone To hear a reminder alert for unread messages Select Menu Messaging Settings Text Message Edit Signature Select Menu Messaging Settings General Auto-EraseDeleting Old Messages Adding a Customized Signature To edit or delete an existing preset message Managing Preset MessagesTo add a new preset message Select Menu Messaging Settings General Preset Messages Select Menu Messaging Settings Text Message Save in Outbox Text Message SettingsSelect Menu Messaging Settings Text Message Priority Select Menu Messaging Settings Text Message Call Back # Airplane Mode To set your phone to Airplane ModeSelect Menu Settings More Airplane Mode Pqrs . Then provide the state TRS with this number TTY Use To turn TTY options on or off Press Read the informational message and press or select OKSelect TTY Off, TTY Full, TTY + Hear, or TTY + Talk Select Menu Tools Update Phone SW from standby mode Updating Phone SoftwareFollow the onscreen instructions Select Menu Settings Display Language Phone Setup OptionsFavorites Display Language Auto-Answer Mode Call Setup OptionsTo set auto-answer mode Select Menu Settings More Call Setup Auto Answer Select Menu Settings More Call Setup Abbreviated Dialing To set up abbreviated dialingAbbreviated Dialing Making an Abbreviated Dial Call To set call answer mode Call Answer ModeTo access Contacts Match Select Menu Settings More Call Setup Contacts Match To enable voice caller ID To access call restrictionTo disable voice caller ID Restricting Outgoing Voice CallsPage Your phone’s security settings Setting Your Phone’s Security To access the Security menu Accessing the Security MenuSelect Menu Settings More Security Setting Your Phone’s Security Calling in Lock Mode Using Your Phone’s Lock FeaturesSelect Menu Settings More Restrict and Lock Locking Your Phone Locking Pic/Video Select Menu Settings More Restrict and Lock Camera/PicturesChanging the Lock Code Select Change Lock Code Locking Voice Services Lock ServicesLocking Sprint Power Vision Select Menu Settings More Restrict and Lock Data Creating and Using Special Numbers To add or replace a special numberSelect Special Numbers Select Erase/Reset Erase Web History and press Erasing Web SettingsErasing Cookies Erasing Web History Select Erase/Reset Erase Contacts and press Select Erase/Reset Erase Web Cache and pressErasing Contacts Erasing Web Cache Select Erase/Reset Erase My Content and press Erasing My ContentSelect Erase/Reset Erase Pic/Video and press Erasing Pictures and Videos Select Erase/Reset Erase Message and press Resetting Your Picture AccountTo reset your picture account Erasing Text Messages Resetting Your Phone’s Settings Resetting Your FavoritesSelect Erase/Reset Reset Favorite and press Select Erase/Reset Reset All Settings and press Select Erase/Reset Reset Phone and press Resetting Your Phone To enable Sprint Vision services Enabling and Disabling Sprint Vision ServicesSelect Yes to enable Sprint Vision and press To disable Sprint Vision servicesPage Controlling Your Roaming Experience Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks Controlling Your Roaming Experience To check your voicemail while roaming Checking for Voicemail Messages While Roaming Set Mode Setting Your Phone’s Roam ModeTo set your phone’s roam mode Select Menu Settings More Roaming Set Mode Select Answer Press on your wireless phone Using Call GuardTo turn Call Guard on or off To place roaming calls with Call Guard on To use data services when Data Roam Guard is active Using Data Roam GuardTo turn Data Roam Guard on or off Highlight Always Ask or Never Ask and press Managing Call History Accessing and making the most of your Call History To view a Call History entry Viewing HistorySelect Menu Call History Managing Call History Erase to delete the entry Call History Options To place a call from Call History Making a Call From Call History Options Save To save a phone number from Call HistorySelect New Entry and press 101 Erasing Call History Prepending a Phone Number From Call HistoryTo prepend a phone number from Call History Select Options Prepend 103 Using Contacts Adding a New Contacts Entry Using ContactsTo add a new entry Select Menu Contacts Add New Entry Finding Contacts Entries Scroll through all the entries using your navigation keyTo find Contacts entries by name Up or down Select Menu Contacts Speed Dial #s To find entries designated as part of a groupSelect Menu Contacts Groups Contacts Entry Options To access a Contacts entry’s optionsGroup to assign the entry to a group 107 To add a phone number to an entry Adding a Phone Number to a Contacts EntrySelect Options Edit To edit an entry’s phone number To assign a speed dial number to a new phone number Assigning Speed Dial NumbersTo assign a speed dial number to an existing phone number 109 To make changes to an entry Editing a Contacts Entry Selecting a Ringer Type for an Entry To select a ringer type for an entry111 112 113 Using the Phone’s Scheduler and Tools Using the Phone’s Scheduler and Tools Using Your Phone’s SchedulerAdding an Event to the Scheduler Select Menu Tools Calendar Scheduler Event Alerts Event Alert Menu115 Going to Today’s Scheduler Menu Viewing EventsErasing a Day’s Events Select Menu Tools Calendar Today To use the alarm clock Using Your Phone’s Alarm ClockSelect Menu Tools Alarm 117 Using Your Phone’s Memo Pad Using Your Phone’s ToolsSelect Menu Tools Memo Pad Connect to PC Mass StorageSelect Menu Tools Mass Storage Connect to PC File Manager Format Memory Info To connect the phone to a computer Connect the other end of the cable to your ComputerPhone will appear onscreen as a newly assigned drive letter To view the file structure on the phone File ManagerSelect Menu Tools Mass Storage File Manager To view the file structure on the Memory Card Memory Info FormatSelect Menu Tools Mass Storage Format Select Menu Tools Mass Storage Memory Info Your phone comes with a built-in calculator Using the CalculatorTo use the calculator Select Menu Tools Calculator Select Menu Tools Calendar Task List Task List World Time CountdownSelect Menu Tools Calendar Countdown Select Menu Tools World Time 126 127 Using Your Phone’s Voice Services Using Voice Launch Using Voice-Activated DialingSelect Menu Tools Voice Services Using Your Phone’s Voice Services To place a call using Call Name or # Using Call Name or #Calling Contacts Entries Press and hold Calling Nicknames Calling Phone Numbers Digit Dialing Adapting Digit Dial131 To adapt Digit Dial to your voice Tips for adapting Digit DialNoises, say Yes or press Repeat steps 6 and 7 for an additional nine sets of digits Resetting Digit Dial Adaptation Using Choice ListsEnabling/Disabling Choice Lists Select Automatic, Always On, or Always Off Using Send Email Name Press and hold on your wireless phoneTo send an email message To launch a text message Using Send Text Name or #Send Text John Smith 135 Using Go To App Using Lookup NameTo use Lookup Name To see a list of possible destinations Status Battery Signal Network My Phone # Using Check ItemSignal Strength Coverage Getting Your Phone Number My Phone Number Recording Voice Memos Managing Voice MemosSelect Menu Tools Voice Memo Record 139 Erasing Voice Memos Reviewing Voice Memos Viewing the Information for a Voice Memo Editing a Voice Memo CaptionSelect Options Edit Caption Select Options Info 142 143 Using the Built-in Camera Using the Built-in Camera Taking PicturesTo take a picture with the phone open To create your Sprint Picture Mail password Creating Your Sprint Picture Mail PasswordTo set up your phone for Picture Mail delivery Screen appears, select Continue Camera Mode Options Controls.. to select from the following optionsLaunch to select from the following options Setting the Camera Self-Timer Using the Zoom147 Selecting Camera Settings To select your camera settingsViewing Your Camera’s Status Area Display To record a video Recording VideosSelect Menu Pictures Camcorder Select Video Mail or Long Video and press Video Mode Options Setting the Camcorder Self-timer Setting the Camera Self-Timer on151 To select your camcorder settings Selecting Video Settings To assign picture and video storage settings Media Storage SettingsSelect Menu Pictures Settings and Info Storing Pictures and Videos Phone Folder Options Phone FolderTo review your stored pictures in the In Phone folder Select Menu Pictures My Albums In Phone Memory Card Options Memory CardTo review your stored pictures in the Memory Card folder Select Menu Pictures My Albums Memory Card Online Albums Options Online AlbumsTo review your stored pictures in the Online Albums folder Select Menu Pictures My Albums Online Albums Sending Pictures From the In Phone Folder Sending Sprint Picture MailTo send pictures from the In Phone folder Select Options Send Press Change . Select In Phone Next Confirm the recipients, message, audio message, and picture To send pictures from the Messaging menu Sending Pictures From Messaging159 Select Menu Messaging Send Message Picture Mail Using the Sprint Picture Mail Web Site To access the Sprint Picture Mail Web siteManaging Sprint Picture Mail Uploading Pictures Managing Online Pictures and Videos From Your PhoneTo view your online pictures from your phone To upload pictures Downloading Your Online Pictures To your phoneTo download pictures from the Sprint Picture Mail Web site 163 Expand to expand the selected picture To access your Online Albums options from your phone Printing From Your Phone Printing Pictures Using PictBridgeTo use PictBridge to print pictures from your phone Select Menu Pictures PictBridge Default 4x6 Press the navigation key down to select Paper SizePress the navigation key down to select Date Print Settings and Info To access the Settings and Info menu167 168 169 Using Your Phone’s Built-in Media Player Your Multimedia Channel Options Using Your Phone’s Built-in Media Player To access your media player and Channel Listings Accessing Your Media Player’s Channel ListingsSelect Menu Media Player 171 Playing a Video or Audio Clip To select and play a media clipKey to scroll to a channel and press 173 To play or pause the current song Multitasking To multitask on your phoneMusic 175 Answer an incoming call by selecting Answer Receiving an Incoming Call While Playing Your Music Multimedia FAQs Are the videos that I’m viewing live videos?177 Tip 179 Mobile Podcasting Mobile Podcasting Select Menu Tools Mobile Podcasts Podcast Channel Options To enable/disable channelsPlay 181 Updating Podcast Channel Preferences Small Medium Large Listening to PodcastsRestart allows you to replay the current podcast 183 Select Cancel to return to the podcasts menu From, Published, Duration, and SummaryOne of these feedback options Registration and Podcast Sign-up To create your podcast account185 To synchronize your podcasts with your phone Your Mobile Carrier enter USA QwestSamsung Model M520 Send a text message see step 187 188 189 Using Bluetooth Bluetooth Status Indicators Turning Bluetooth On and OffSelect Menu Settings Bluetooth On/Off Using Bluetooth Select Menu Settings Bluetooth Using the Bluetooth Settings MenuSelect Menu Settings Bluetooth Device Name Device type, or Voice Caller ID and press Bluetooth Settings Visibility Bluetooth Settings My Bluetooth AddressBluetooth Settings Voice Caller ID 193 Supported Bluetooth Profiles To assign your Bluetooth device profile/type Select Menu Settings Bluetooth Select Device typeSelect either Hands-Freeor HeadSet and press Waiting for pairing Pairing Bluetooth DevicesPaired Devices 195 FTP Contents Folder Qwest Service Features 198 Qwest Service Features The Basics This section outlines your basic Qwest service features199 Using Voicemail Setting Up Your VoicemailQwest Service Features The Basics New Voicemail Message Alerts Voicemail NotificationTo call your voicemail To display your Missed Log Using the Menu Keys on Your Phone to Access Your Messages Using One-Touch Message AccessUsing Another Phone to Access Messages Retrieving Your Voicemail Messages To turn Expert Mode on or off Using Expert ModeVoicemail Options Voicemail Key Guide Callback Setting Up Group Distribution ListsVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Receipt Request Voicemail-to-Voicemail Message ForwardingContinue Recording Extended Absence Greeting Clearing the Message Icon To clear the icon from the display screenSelect Menu Messaging Voicemail Clear Envelope Voicemail Menu Key Guide Phone’s voicemail menu structure207 Change Passcode Composing SMS Text Messages Using SMS Text MessagingTo compose an SMS Text message Select Menu Messaging Send Message Text Accessing SMS Text Messages To read an SMS Text messageTo reply to an SMS Text message Using Preset Messages Using Caller IDTo add or edit preset messages Outgoing call Responding to Call Waiting To switch back to the first callerMaking a Three-Way Call To respond to an incoming call while you’re on a call To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding 213 214 215 Sprint Vision Sprint Vision Sprint Vision Applications Your User Name Getting Started With Sprint VisionFinding Your User Name To find your user name Launching a Sprint Vision Connection ConnectingSprint Vision Home To launch a Sprint Vision connection Select Menu Settings More... Data Net Guard To change your Net Guard settingsNet Guard 219 Sprint Vision Connection Status and Indicators Softkeys Navigating the WebScrolling 221 Selecting Going BackGoing Home Accessing Email Providers Accessing MessagingTo access email providers from your phone Message Types Accessing Instant Messaging To access the Sprint Vision download menus Accessing the Download MenusSelect Menu My Content Selecting an Item to Download Downloading an Item To download a selected itemSelect an option to continue Exploring the Web Using the Browser MenuOpening the Browser Menu To open the browser menu To create a bookmark Creating a Bookmark Deleting a Bookmark Accessing a BookmarkGoing to a Specific Web Site 229 Restarting the Web Browser Reloading a WebTo reload refresh a Web To restart the Web browser 231 Sprint Power Vision Getting to Know Sprint Power Vision Enabling Sprint Power VisionSprint Power Vision To access the Sprint Music Store Accessing the Sprint Music StoreExploring the Sprint Music StoreSM Select Menu Music Backing Up Your Downloaded Music Files Purchasing and Downloading Music Accessing the Music Player Playing Music From the Sprint Music Store235 Initializing Your On Demand Service Personalizing Your Service With On DemandAccessing On Demand Information Select Menu On Demand Use your navigation key to scroll through the article To access Movies information using On DemandDate to select a date for the movie 237 238 Safety and Warranty Information 240 241 Important Safety Information Important Safety Information General Precautions Following Safety Guidelines Maintaining Safe Use of and Access to Your PhoneUsing Your Phone Near Other Electronic Devices Turning Off Your Phone Before Flying Turning Off Your Phone in Dangerous Areas Restricting Children’s Access to Your Phone Protecting Your Battery Caring for the BatteryDisposal of Lithium Ion Li-Ion Batteries 245 Using Your Phone With a Hearing Aid Device Getting the Best Hearing Device Experience With Your Phone 247 Specific Absorption Rates SAR for Wireless Phones Knowing Radio Frequency SafetyRadio Frequency RF Energy Understanding How Your Phone Operates 249 FCC Radio Frequency Emission Owner’s Record 251 Phone Guide Proprietary Notice 252 Manufacturer’s Warranty Please refer to the manufacturer’s warranty in this section253 Manufacturer’s Warranty Manufacturer’s Warranty 255 Manufacturer’s Warranty Dialing Font IndexMicroSD Index 107 ABC Mode Dual Language EmoticonsErasing Finding Entries Countdown Data Roam Guard Delete Playing Video and Audio Clips Memo Pad 118 Memory Index Downloading Content Index