Samsung MD32B 11

179

11 Troubleshooting Guide

11.1 Requirements Before Contacting Samsung Customer

Service Center

11.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to

a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If "No Signal" is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

11.1.2 Checking the Resolution and Frequency

"Not Optimum Mode" will briefly be displayed if a mode that exceeds a supported resolution is selected

(refer to Supported Resolutions).

Contents

Main BEFORE USING THE PRODUCT PREPARATIONS CONNECTING AND USING A SOURCE DEVICE USING MDC SCREEN ADJUSTMENT SOUND ADJUSTMENT MEDIA NETWORK SYSTEM SUPPORT MAGICINFO LITE TROUBLESHOOTING GUIDE SPECIFICATIONS APPENDIX INDEX Copyright Cleaning Storage Safety Precautions Symbols Electricity and Safety Installation Page Operation Page -_- Page 1 1.1 Checking the Contents 1.1.2 Checking the Components Components Items sold separately 1.2 Parts 1.2.1 Control Panel Panel Key Control menu Return 1.2.2 Reverse Side 1.2.3 Anti-theft Lock 1 2 3 4 1.2.4 Remote Control other display devices to be inadvertently controlled. Power on the product. Adjusting the OSD with the Remote Control To place batteries in the remote control Remote Control Reception Range 7m ~ 10m 1.3 Before Installing the Product (Installation Guide) 1.3.1 Tilting Angle and Rotation 1.3.2 Ventilation 1. Installation on a Perpendicular Wall 2. Installation on an Indented Wall 3. Installation in an Indented Floor 1.3.3 Dimensions 1.4 Installing the Wall Mount 1.4.1 Installing the Wall Mount Kit 1.4.2 Wall Mount Kit Specifications (VESA) Page 1.5 Remote Control (RS232C) 1.5.1 Cable Connection LAN Cable P1 P2 1.5.2 Connection Page 1.5.3 Control Codes Viewing control state (Get control command) Controlling (Set control command) Command Power control Volume control Input source control Page Screen Screen size control PIP On/Off control Auto adjustment control (PC and BNC only) Video Wall Mode Control Safety Lock 2 2.1 Before Connecting 2.1.1 Pre-connection Checkpoints 2.2 Connecting and Using a PC 2.2.1 Connecting to a PC Connection using the D-SUB cable (Analog type) Connection using a DVI cable (Digital type) Page 2.2.2 Changing the Resolution Page 2.3 Connecting to a Video Device 2.3.1 Connection Using the AV Cable 2.3.2 Connection Using the component Cable 2.3.3 Connection Using an HDMI-DVI Cable Page 2.3.4 Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (up to 1080p) 2.3.5 Connecting to an Audio System 2.4 Connecting the network box(Sold separately) 2.4.1 MagicInfo Entering MagicInfo mode 1 2 3 4 5 6 7 2.5 Changing the Input source 2.5.1 Source Source 3 3.1 Configuring Settings for Multi Control 3.1.1 Configuring settings for Multi Control 3.2 MDC Program Installation/Uninstallation 3.3 What is MDC? 3.3.1 Connecting to MDC Using MDC via RS-232C (serial data communications standards) Using MDC via Ethernet 3.3.2 Connection Management Page Page Page Page Page 3.3.7 Main Screen Layout 3.3.8 Menus Home Volume Alert 3.3.9 Screen Adjustment Custom Options Size 3.3.10 Sound Adjustment 3.3.11 System Setup Video Wall Page PIP General Fan & Temperature Security OSD Display Time Page Screen Burn Protection 3.3.12 Tool Settings Security Reset Edit Column Information Page Group Management 1 2 Page Page 3 4 3.3.14 Troubleshooting Guide Page 4 Configure the Picture settings (Brightness, Color Tone, etc.). 4.1 Picture Mode 4.1.1 If the input source is PC or DVI 4.1.2 If the input source is AV, Component, HDMI 4.2 Backlight / Contrast / Brightness / Sharpness / Color / Tint(G/R) 4.3 Screen Adjustment Screen Adjustment Picture Size Position PC Screen Adjustment Resolution Select 16:9 4.3.1 Picture Size Picture Sizes available by Input Source Page 4.4 Auto Adjustment 4.5 Advanced Settings 4.5.1 Black Tone Advanced Settings 4.5.2 Dynamic Contrast 4.5.3 Shadow Detail 4.5.4 Gamma 4.5.5 Expert Pattern 4.5.6 RGB Only Mode 4.5.8 White Balance 4.5.9 10p White Balance (Off / On) 4.5.10 Flesh Tone 4.5.11 Edge Enhancement (Off / On) 4.5.12 Motion Lighting (Off / On) 4.6 Picture Options 4.6.1 Color Tone 4.6.2 Color Temp. 4.6.3 Digital Noise Filter Picture Options 4.6.4 MPEG Noise Filter 4.6.5 HDMI Black Level 4.6.6 Film Mode 4.6.7 Auto Motion Plus (MD55B model only) 4.7 Reset Picture 5 Configure the sound (Sound) settings for the product. Standard 5.1 Sound Mode Sound 5.2 Sound Effect 5.3 Speaker Settings 5.4 Reset Sound 6 6.1 MagicInfo Lite 6.2 Videos Connecting a USB Device 1 2 3 6.2.1 Playing a Video Supported Video Formats Using the Play Continuously Function (Resume Play) 1 2 3 Using the Scene Search function 1 2 3 4 6.3 Photos Connecting a USB Device 1 2 3 6.3.1 Viewing a Photo (or Slide Show) 6.4 Music 1 2 3 4 6.5 Videos / Photos / Music - Additional Functions 6.5.1 Sorting the file lists 6.5.2 Videos/Photos/Music Play Option menu Page 6.6 Source 6.6.1 Source 6.6.2 Edit Name Magicinfo Lite Videos Photos Music Source 6.6.3 Information 6.6.4 Refresh 7 7.1 Network Settings 7.1.1 Connecting to a Wired Network 7.1.2 Wired Network Settings Automatic Network Setup 1 2 3 Page 7 Network 7.1.3 Connecting to a Wireless Network 7.1.4 Wireless Network Setting Automatic Network Setup How to set up automatically 4 5 6 7 8 Page Page 5 6 7.1.7 Ad Hoc Network Setup How to set up using Ad hoc 1 2 3 4 5 7.2 Network Status Network 7.3 MagicInfo Lite Settings 1 2 3 4 8 8.1 Multi Control 8.1.1 Configuring settings for Multi Control 8.2 Time 8.2.1 Clock set Changing the Setting for Clock 8.2.2 Sleep Timer 8.2.3 On Timer 8.2.4 Off Timer 8.2.5 Holiday Management Setting Holiday Management 8.3 Menu Language 8.4 Eco Solution 8.4.1 Energy Saving 8.4.2 Eco Sensor (Off / On) Eco Solution 8.4.3 No Signal Power Off 8.5 Security 8.5.1 Safety Lock (Off / On) 8.5.2 Button Lock (Off / On) Security Safety Lock Button Lock Change PIN 8.6 PIP 8.7 Auto Protection Time 8.8 Screen Burn Protection 8.8.1 Pixel Shift Screen Burn Protection 8.8.2 Timer 8.8.3 Pixel 8.8.4 Side Gray 8.9 Video Wall 8.9.1 Video Wall 8.9.2 Format Video Wall 8.9.3 Horizontal 8.9.4 Vertical 8.9.5 Screen Position 8.10 Source AutoSwitch Settings Source AutoSwitch Settings Source AutoSwitch Primary Source Secondary Source On All PC 8.11 General 8.11.1 Max. Power Saving 8.11.2 Game Mode General 8.11.3 BD Wise 8.11.4 Auto Power 8.11.5 Standby Control 8.11.6 Lamp Schedule 8.11.7 OSD Display 8.11.8 Power On Adjustment 8.11.9 Temperature Control 8.11.10 Device Name 8.12 Anynet+(HDMI-CEC) 8.12.1 Anynet+(HDMI-CEC) Anynet+ Menu 8.12.2 Auto Turn Off (No / Yes) Switching between Anynet+ Devices 1 2 3 8.12.3 Receiver Troubleshooting for Anynet+ 8.13 DivX Video On Demand 8.14 Network Remote Control Page 9 9.1 Software Upgrade Support 9.2 Contact Samsung 10 10.1 File Formats Compatible with MagicInfo Lite Player 10.1.1 Video / Audio Page Page Page 10.2 Network Schedule 10.2.2 MagicInfo Lite Settings 10.2.3 Approving a connected device from the server 1 2 m Page 5 6 7 8 9 Page 10.3 Local Schedule 2 10.4 Local Schedule Manager 10.4.1 Registering a Local Schedule 2 3 Create 4 5 6 7 Create 10.4.2 Modifying a Local Schedule 2 3 4 10.4.3 Deleting a Local Schedule Edit Delete 2 3 10.4.4 Running a Local Schedule 2 10.4.5 Stopping a Local Schedule This function is enabled only when a schedule is running. Selecting Stop will change the running mode from Local schedule to Network schedule. 2 10.4.6 Viewing the details of a Local Schedule 3 Information 10.5 Contents Manager 10.5.1 Copying content 3 1 2 1 2 3 10.6 Internal AutoPlay 10.6.1 Running Internal AutoPlay 1 10.7 USB AutoPlay 10.7.1 Running Internal AutoPlay 10.8 When Content is Running 10.8.1 Viewing the details of the content that is running 1 2 3 4 5 6 7 Information 11 11.1 Requirements Before Contacting Samsung Customer Service Center 11.1.1 Testing the Product 1 2 3 4 11.1.2 Checking the Resolution and Frequency 11.1.3 Check the followings. Page Page 11.2 Q & A Page 12 12.1 General 12.2 PowerSaver 12.3 Preset Timing Modes Page 12.4 License Contact SAMSUNG WORLDWIDE Samsung Zrt., esk organizan sloka, Oasis Florenc, Sokolovsk394/17, 180 00, Praha 8 Page Page Page Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality Prevention of Afterimage Burn-in FLIGHT FLIGHT TIME TIME OZ348 UA102 21:10 20:30 OZ348 UA102 21:10 Type 1 Type 2 Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Correct disposal of batteries in this product Terminology Page Index A B C E