Samsung Troubleshooting Printer Paper Feed Problems

Paper feeding problems

Condition	Suggested solutions
Paper jams during	Clear the paper jam. (See "Clearing paper jams"
printing.	on page 49.)
Paper sticks	• Check the maximum paper capacity of the
together.	tray. (See "Print media specifications" on
	page 62.)
	• Make sure that you are using the correct type
	of paper. (See "Print media specifications" on
	page 62.)
	• Remove paper from the tray and flex or fan
	the paper.
	• Humid conditions may cause some paper to
	stick together, replace with a new stack.
Multiple sheets of	Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. (See "Print media specifications" on
	page 62.)
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the manual feeder.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. (See "Print media
	specifications" on page 62.)
	• There may be debris inside the machine.
	Open the top cover and remove any debris.
Transparencies stick	Use only transparencies specifically designed
together in the paper	for laser printers. Remove each transparency as
exit.	it exits from the machine.
Envelopes skew or	Ensure that the paper guides are against both
fail to feed correctly.	sides of the envelopes.

Printing problems

Condition	Possible cause	Suggested solutions
The machine	The machine is	Check the power cord
does not print.	not receiving	connections.
	power.
	The machine is	Select your machine as your
	not selected as	default machine in your Windows.
	the default
	machine.

Check the machine for the following:

•The top cover is not closed. Close the top cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 49.)

•No paper is loaded. Load paper. (See "Loading paper in the tray" on page 29.)

•The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact a service representative.

The connection	Disconnect the machine cable and
cable between	reconnect it.
the computer and
the machine is
not connected
properly.
The connection	If possible, attach the cable to
cable between	another computer that is working
the computer and	properly and print a job. You can
the machine is	also try using a different machine
defective.	cable.
The port setting	Check the Windows printer
is incorrect.	settings to make sure that the print
	job is sent to the correct port. If the
	computer has more than one port,
	make sure that the machine is
	attached to the correct one.
The machine	Check the Printing Preferences
may be	to ensure that all of the print
configured	settings are correct. (See
incorrectly.	"Opening printing preferences" on
	page 34.)
The printer driver	Repair the machine software (See
may be	"Installing USB connected
incorrectly	machine’s driver" on page 23).
installed.
The machine is	• Check the LEDs on the control
malfunctioning.	panel to see if the machine is
	indicating a system error. If the
	error cannot be cleared, contact
	a service representative.
	• Checking an error message is
	also possible from the Printer
	Status or the Smart Panel on
	your computer.

Troubleshooting_ 52