Chapter Troubleshooting | Samsung NP915S3G-K01US manual

Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	105
Reinstalling Windows (Optional)	112
Q&A	115

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Samsung NP915S3G-K01US user manual Chapter Troubleshooting

Contents

Page Contents Chapter Getting Started Safety Precaution Notations Before You StartText Notations OS and Software Support CopyrightAbout the Product Capacity Representation Standard About the capacity representation of the storage Installation Related Safety PrecautionsKeep the plastic bags out of the reach of children There is a danger of suffocation Do not touch the main plug or power cord with wet hands Power RelatedDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmlyUse only the AC adapter supplied with the product Battery Usage Related Use an authorized battery and AC adapter onlyThere is a danger of electric shock or choking There is a danger of an explosion or fire This may result in harming or burning your skin Usage Related Upgrade Related Never disassemble the power supply or AC adapterFailure to do so may cause electric shock Security and Movement Related Use only a battery authorized by Samsung Electronics Do not place a heavy object over the productDispose of worn-out batteries properly Do not drop or knock the product Use a wall outlet or multi-plug with a grounding part Check CDs for cracks and damage prior to use Do not insert your fingers into the PC Card Slot Take care not to throw or drop a computer part or device Carefully touch a part or device of the productUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourself Safety Precautions When Using the AC Power Plug Using the Power Supply in an Airplane When Using the Airplane Charging Coverter When Using the Auto Adapter Proper Posture Proper Posture During Computer Use Eye Position Hand PositionKeep your arm at a right angle as shown by the figure Check your volume first to listen to music Volume Control Headphones and SpeakersUse Time Break Time Illumination Front View Overview Power Status indicators and sensors OptionalCaps Lock Fn Lock Right View Monitor PortInterface Left View Speaker Device used to generate sound Bottom View Turning the Computer On and Off Adjusting the screen brightnessTurning the computer on About Windows Activation Turning the computer off Click Settings PowerOn the desk top Touch screen Tap and hold the Start button Unlocking the screen Chapter Using Windows Viewing Help+Tips What is Microsoft Windows?Displaying Help On the Start screen, select Help+Tips Screen At a Glance App Refers to the apps that are currently installedStart screen Charms is hidden at the right Using the Start button DesktopTouchpad/mouse Place the mouse Activating the Charms Using the Charms Change PC settings Changing the SettingsIcon Name Function Description Click the Charms Settings Network Using Apps Using AppsStarting/Exiting an App Select the Apps in the Start screen Using split screensTo the left or right Store App Camera App at a Glance Adding/Removing an App to/from the Start ScreenSelect Camera From the Start screen To take photos, select To edit photos To play the photo or movie Configuring your Microsoft Account Using the Windows Store Windows Hot Key Function Using a Touch Screen Touch screen models only Using the Touch ScreenLearning about Basic Touch Screen Operations Touch Operation Function Description All Apps screen switches to the Start screen Tile of all apps installed is displayedTouch Operation Function Description Displays the last run App Slightly press with your finger to select an item Screen, the corresponding capability is activatedTap and swipe Your mouse Target or more detailed information Calibrating the Screen On the Desktop, press the Charms Settings Control Input Mode Using the Touch KeyboardEntering Characters Display the Touch Keyboard Tap the Touch-enabled mode Touch-enabled mode Entering characters in Handwriting ModeTap the Hand-writing mode icon On the Touch Keyboard Input Panel on the touch screen Using a Touch Screen Touch screen models only Chapter Using the computer Keyboard Shortcut KeysShortcut Keys Name Function Other Function Keys Optional Settings Basic Touchpad Functions TouchpadClick Function Moving the cursor on the screen Configuring the Gesture Function Right Button FunctionDrag Function Zoom Functions Scroll FunctionCharms Menu Activating Function Last Run Window Opening Function Touchpad On/Off Function Desktop Settings Control Panel Hardware and Sound TouchpadLocking with shortcut keys Turning the touchpad off automatically External-type CD drive ODD, To be purchased This computer supports an external USB CD-ROM drive can beAdditionally purchased Inserting and Ejecting a CD Computer is off, place the end of a paper clipEmergency Hole until the CD tray is ejected Multi Card Slot Optional Example SD CardMemory Card Naming Click to open the folder and click View Files To remove a memory card Click the File Explorer icon To format a memory card Connecting to the monitor port Optional Connecting an External Display DeviceAbout the connection cable External TV MonitorProjector PC screen only Connecting through the Micro Hdmi port OptionalDuplicate Extend External TV Monitor Projector Adjusting the Volume using the Keyboard Adjusting the VolumeAdjusting the Volume using the Volume Adjustment Program Using the Sound Recorder Settings Control Panel Hardware and Sound Using SoundAlive Optional Switching the picture mode Controlling the Brightness Using the KeyboardClick the Charms menu Settings Screen Adjustment icon Click Settings Display Color tone Saving battery power consumption Instructions for Cleaning the LCDLCD bad pixels principle of computer Connecting to the Wired LAN Wired Network Select Internet Protocol Version 4TCP/IPv4 from the list Configure the IP settings Using the WOL Wake On LAN functionNetwork settings have been completed IP address Wired Network Wireless Network Optional What is an Access Point AP?Screen figures and terms may differ depending on the model Connecting to a Wireless LAN If you click the Charms menu SettingsConnections icon, a list of available APs appears Mobile broadband Wireless WAN, Optional Installing the TPM program Setting Up the TPMInitializing the TPM chip Registering the TPM program Press the F10 key to save the changes Initializing the TPM chip Installing the TPM program Using the TPM Security Device OptionalStatus item and set the item to Enable and Activate Select TPM Host SW and click Install Administrator Alternatively, double-click Then click Infineon Security Platform SolutionRegistering the TPM program On the Start screen, click the bottom-left icon This dialog box only appears when the folder is encrypted Using the TPM programEncrypting a file folder Encrypt from the pop-up menu Decrypting an encrypted folder file When the virtual drive PSD does not appear Security Platform FeaturesOpen the File Explorer Deleting the virtual drive Contents. and click NextClick Personal Secure Drive Create/Manage Click the File Explorer Control Panel Programs Uninstall a programDrive C ProgramData folder TPM chip initialization process Third-party software related services Using the Multimedia App OptionalEdit photos that you took or selected to your Preference Using the S Player+ app Using the PhotoStudio app Samsung Kies Using Apps With a Samsung Smartphone OptionalSideSync HomeSync Lite Samsung Software Update Select the items that you want to update before proceedingSW Update Diagnosing the Computer Status and Troubleshooting Support CenterDiagnosing Using the Security Slot Chapter Settings and Upgrade Product Bios Setup System Bios Setup Keys Bios Setup Screen Setting a Supervisor Password Setting a Boot Password Setting Up a Boot Password Setting a User PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to Enabled Deactivating the Password Supervisor Password item, press EnterEnter Set the Boot Device Priority Boot Option #1 item on Changing the Boot Priority Charging the Battery BatteryThis computer is equipped with an internal battery Status Charge LED Measuring the Remaining Battery Charge Confirming the battery charge in the TaskbarBattery Usage Time Information Using the power management program Extending the Battery Usage TimeDecreasing the LCD Brightness Options Direction keys and press Enter Using the Battery Calibration Function Chapter Troubleshooting Recovery Introduction Recovering/Backing up the Computer OptionalRestores the entire Windows drive You can back up your entire Windows drive Start screen after the computer boots up RecoveringRecovery If Windows does not start Recovering after a Backup Backing upYou cannot select a DVD drive Recovering Disk with the same settings You need to purchase an external hard USB connectorTo copy the external storage disk Separately to connect the hard disk and your computer Export Disk Image Function Computer Recovery Function in Windows Reinstalling Windows Optional Reinstalling in WindowsIf the Select Windows Installation window appears, click Custom Upgrade Install Now Reinstalling when Windows does not start Recovery Related Windows Related Touchpad/mouse Click Charms Settings Power Shut downQ2 The App disappeared in the Start screen Touch screen Touchpad/mouse How to activate Active Settings, color, and so on?Windows 8.1, and install a different OS Looks smaller Sound Related OthersExisting Windows systems Chapter Appendix Important Safety Information Safety InstructionsSetting Up your System Care During Use Instruction On Safety Operation of NotePC Battery Disposal Replacement Parts and AccessoriesLaser Safety Laser Safety Note Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Regulatory Compliance Statements Wireless Guidance USA and Canada Safety Requirements and Notices United States of AmericaExplosive Device Proximity Warning Safety Notices for Other Devices in the Wireless Network Unintentional Emitter per FCC PartUse On Aircraft Caution If fitted with 2.4G band or 5G band Intentional emitter per FCC Part Health and safety information Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Brazil European Union CE Marking and Compliance Notices European UnionEuropean Directives Low band 5.15 5.35 GHz is for indoor use only Czech ČeskyDansk Danish Hungarian MagyarPolski Polish Local Restriction of 802.11b/802.11g Radio Usage Manufacturer Information General BelgiumFrance Weee Symbol Information India OnlyApplicable in countries with separate collection systems Samsung Packaging Take-Back Program TCO Certified for corresponding models only Usability Designed for YouEnvironment- Designed for the Planet Product Specifications Energy Star Partner Registered Trademarks Glossary Firewall Hibernation Mode Notification Area Network AdministratorPartition Protocol Share Sleep ModeShared Folder System File