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Samsung NP915S3G-K01US Diagnosing the Computer Status and Troubleshooting, Support Center

Models: NP915S3G-K01US

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 91

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	Click the bottom-right icon	on the Start screen, and click
1	Support Center.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP915S3G-K01US user manual Diagnosing the Computer Status and Troubleshooting, Support Center

Contents

Page Contents Chapter Getting Started Text Notations Safety Precaution NotationsBefore You Start Copyright OS and Software SupportAbout the Product Capacity Representation Standard About the capacity representation of the storageSafety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of suffocationPower Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fireUse only the AC adapter supplied with the product AC Adapter Usage PrecautionsConnect the power cord to the AC adapter firmly There is a danger of electric shock or choking Battery Usage RelatedUse an authorized battery and AC adapter only There is a danger of an explosion or fire Usage Related This may result in harming or burning your skinFailure to do so may cause electric shock Upgrade RelatedNever disassemble the power supply or AC adapter Security and Movement Related Dispose of worn-out batteries properly Use only a battery authorized by Samsung ElectronicsDo not place a heavy object over the product Use a wall outlet or multi-plug with a grounding part Do not drop or knock the productDo not insert your fingers into the PC Card Slot Check CDs for cracks and damage prior to useCarefully touch a part or device of the product Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourselfSafety Precautions Using the Power Supply in an Airplane When Using the AC Power PlugWhen Using the Auto Adapter When Using the Airplane Charging CoverterProper Posture During Computer Use Proper PostureKeep your arm at a right angle as shown by the figure Eye PositionHand Position Volume Control Headphones and Speakers Check your volume first to listen to musicUse Time Break Time IlluminationOverview Front ViewStatus indicators and sensors Optional PowerCaps Lock Fn LockInterface Right ViewMonitor Port Left View Bottom View Speaker Device used to generate soundAdjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows ActivationClick Settings Power Turning the computer offOn the desk top Touch screen Tap and hold the Start buttonUnlocking the screen Chapter Using Windows What is Microsoft Windows? Viewing Help+TipsDisplaying Help On the Start screen, select Help+TipsApp Refers to the apps that are currently installed Screen At a GlanceStart screen Charms is hidden at the rightTouchpad/mouse Place the mouse Using the Start buttonDesktop Using the Charms Activating the CharmsChanging the Settings Change PC settingsIcon Name Function Description Click the Charms Settings NetworkStarting/Exiting an App Using AppsUsing Apps Using split screens Select the Apps in the Start screenTo the left or right Store AppSelect Camera From the Start screen To take photos, select Camera App at a GlanceAdding/Removing an App to/from the Start Screen To play the photo or movie To edit photosUsing the Windows Store Configuring your Microsoft AccountWindows Hot Key Function Using the Touch Screen Using a Touch Screen Touch screen models onlyLearning about Basic Touch Screen Operations Touch Operation Function DescriptionTile of all apps installed is displayed All Apps screen switches to the Start screenTouch Operation Function Description Displays the last run AppTap and swipe Slightly press with your finger to select an itemScreen, the corresponding capability is activated Target or more detailed information Your mouseOn the Desktop, press the Charms Settings Control Calibrating the ScreenUsing the Touch Keyboard Input ModeEntering Characters Display the Touch KeyboardTouch-enabled mode Entering characters in Handwriting Mode Tap the Touch-enabled modeTap the Hand-writing mode icon On the Touch Keyboard Input Panel on the touch screenUsing a Touch Screen Touch screen models only Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Settings Other Function Keys OptionalTouchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screenDrag Function Configuring the Gesture FunctionRight Button Function Scroll Function Zoom FunctionsCharms Menu Activating Function Last Run Window Opening FunctionDesktop Settings Control Panel Hardware and Sound Touchpad Touchpad On/Off FunctionLocking with shortcut keys Turning the touchpad off automaticallyAdditionally purchased External-type CD drive ODD, To be purchasedThis computer supports an external USB CD-ROM drive can be Emergency Hole until the CD tray is ejected Inserting and Ejecting a CDComputer is off, place the end of a paper clip Memory Card Naming Multi Card Slot OptionalExample SD Card To remove a memory card Click to open the folder and click View FilesTo format a memory card Click the File Explorer iconConnecting an External Display Device Connecting to the monitor port OptionalAbout the connection cable External TV MonitorProjectorConnecting through the Micro Hdmi port Optional PC screen onlyDuplicate ExtendExternal TV Monitor Projector Adjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound RecorderUsing SoundAlive Optional Settings Control Panel Hardware and SoundControlling the Brightness Using the Keyboard Switching the picture modeClick the Charms menu Settings Screen Adjustment icon Click Settings Display Color toneLCD bad pixels principle of computer Saving battery power consumptionInstructions for Cleaning the LCD Wired Network Connecting to the Wired LANSelect Internet Protocol Version 4TCP/IPv4 from the list Using the WOL Wake On LAN function Configure the IP settingsNetwork settings have been completed IP addressWired Network Screen figures and terms may differ depending on the model Wireless Network OptionalWhat is an Access Point AP? Connections icon, a list of available APs appears Connecting to a Wireless LANIf you click the Charms menu Settings Mobile broadband Wireless WAN, Optional Setting Up the TPM Installing the TPM programInitializing the TPM chip Registering the TPM programInitializing the TPM chip Press the F10 key to save the changesUsing the TPM Security Device Optional Installing the TPM programStatus item and set the item to Enable and Activate Select TPM Host SW and click InstallThen click Infineon Security Platform Solution Administrator Alternatively, double-clickRegistering the TPM program On the Start screen, click the bottom-left iconUsing the TPM program This dialog box only appears when the folder is encryptedEncrypting a file folder Encrypt from the pop-up menuDecrypting an encrypted folder file Open the File Explorer When the virtual drive PSD does not appearSecurity Platform Features Contents. and click Next Deleting the virtual driveClick Personal Secure Drive Create/ManageControl Panel Programs Uninstall a program Click the File ExplorerDrive C ProgramData folder TPM chip initialization processUsing the Multimedia App Optional Third-party software related servicesEdit photos that you took or selected to your PreferenceUsing the PhotoStudio app Using the S Player+ appUsing Apps With a Samsung Smartphone Optional Samsung KiesSideSync HomeSync LiteSW Update Samsung Software UpdateSelect the items that you want to update before proceeding Diagnosing Diagnosing the Computer Status and TroubleshootingSupport Center Using the Security Slot Chapter Settings and Upgrade Bios Setup ProductBios Setup Screen System Bios Setup KeysSetting a Boot Password Setting a Supervisor PasswordSetting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to EnabledEnter Deactivating the PasswordSupervisor Password item, press Enter Changing the Boot Priority Set the Boot Device Priority Boot Option #1 item onBattery Charging the BatteryThis computer is equipped with an internal battery Status Charge LEDBattery Usage Time Information Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Extending the Battery Usage Time Using the power management programDecreasing the LCD Brightness OptionsUsing the Battery Calibration Function Direction keys and press EnterChapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive You can back up your entire Windows driveRecovering Start screen after the computer boots upRecovery If Windows does not startYou cannot select a DVD drive Recovering after a BackupBacking up Recovering You need to purchase an external hard USB connector Disk with the same settingsTo copy the external storage disk Separately to connect the hard disk and your computerExport Disk Image Function Computer Recovery Function in Windows If the Select Windows Installation window appears, click Reinstalling Windows OptionalReinstalling in Windows Upgrade CustomReinstalling when Windows does not start Install NowRecovery Related Touchpad/mouse Click Charms Settings Power Shut down Windows RelatedQ2 The App disappeared in the Start screen Touch screen Touchpad/mouseSettings, color, and so on? How to activate ActiveWindows 8.1, and install a different OS Looks smallerExisting Windows systems Sound RelatedOthers Chapter Appendix Setting Up your System Important Safety InformationSafety Instructions Instruction On Safety Operation of NotePC Care During UseReplacement Parts and Accessories Battery DisposalLaser Safety Laser Safety NoteGeneral Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Wireless Guidance Regulatory Compliance StatementsExplosive Device Proximity Warning USA and Canada Safety Requirements and NoticesUnited States of America Use On Aircraft Caution Safety Notices for Other Devices in the Wireless NetworkUnintentional Emitter per FCC Part Intentional emitter per FCC Part If fitted with 2.4G band or 5G bandHealth and safety information Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Brazil European Union European Union CE Marking and Compliance NoticesEuropean Directives Low band 5.15 5.35 GHz is for indoor use onlyČesky CzechDansk DanishMagyar HungarianPolski PolishManufacturer Information Local Restriction of 802.11b/802.11g Radio UsageFrance GeneralBelgium Applicable in countries with separate collection systems Weee Symbol InformationIndia Only Samsung Packaging Take-Back Program Environment- Designed for the Planet TCO Certified for corresponding models onlyUsability Designed for You Product Specifications Registered Trademarks Energy Star PartnerGlossary Hibernation Mode FirewallNetwork Administrator Notification AreaPartition ProtocolSleep Mode ShareShared Folder System File

Diagnosing the Computer Status and Troubleshooting

Support Center.

Diagnosing