Support Center, Diagnosing | Samsung NP915S3G-K01US specification

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 91

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	Click the bottom-right icon	on the Start screen, and click
1	Support Center.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP915S3G-K01US user manual Diagnosing the Computer Status and Troubleshooting, Support Center

Contents

Page Contents Chapter Getting Started Text Notations Safety Precaution NotationsBefore You Start Copyright OS and Software SupportAbout the Product Capacity Representation Standard About the capacity representation of the storage Safety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of suffocation Power Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fire Use only the AC adapter supplied with the product AC Adapter Usage PrecautionsConnect the power cord to the AC adapter firmly There is a danger of electric shock or choking Battery Usage RelatedUse an authorized battery and AC adapter only There is a danger of an explosion or fire Usage Related This may result in harming or burning your skin Failure to do so may cause electric shock Upgrade RelatedNever disassemble the power supply or AC adapter Security and Movement Related Dispose of worn-out batteries properly Use only a battery authorized by Samsung ElectronicsDo not place a heavy object over the product Use a wall outlet or multi-plug with a grounding part Do not drop or knock the product Do not insert your fingers into the PC Card Slot Check CDs for cracks and damage prior to use Carefully touch a part or device of the product Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourself Safety Precautions Using the Power Supply in an Airplane When Using the AC Power Plug When Using the Auto Adapter When Using the Airplane Charging Coverter Proper Posture During Computer Use Proper Posture Keep your arm at a right angle as shown by the figure Eye PositionHand Position Volume Control Headphones and Speakers Check your volume first to listen to musicUse Time Break Time Illumination Overview Front View Status indicators and sensors Optional PowerCaps Lock Fn Lock Interface Right ViewMonitor Port Left View Bottom View Speaker Device used to generate sound Adjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows Activation Click Settings Power Turning the computer offOn the desk top Touch screen Tap and hold the Start button Unlocking the screen Chapter Using Windows What is Microsoft Windows? Viewing Help+TipsDisplaying Help On the Start screen, select Help+Tips App Refers to the apps that are currently installed Screen At a GlanceStart screen Charms is hidden at the right Touchpad/mouse Place the mouse Using the Start buttonDesktop Using the Charms Activating the Charms Changing the Settings Change PC settingsIcon Name Function Description Click the Charms Settings Network Starting/Exiting an App Using AppsUsing Apps Using split screens Select the Apps in the Start screenTo the left or right Store App Select Camera From the Start screen To take photos, select Camera App at a GlanceAdding/Removing an App to/from the Start Screen To play the photo or movie To edit photos Using the Windows Store Configuring your Microsoft Account Windows Hot Key Function Using the Touch Screen Using a Touch Screen Touch screen models onlyLearning about Basic Touch Screen Operations Touch Operation Function Description Tile of all apps installed is displayed All Apps screen switches to the Start screenTouch Operation Function Description Displays the last run App Tap and swipe Slightly press with your finger to select an itemScreen, the corresponding capability is activated Target or more detailed information Your mouse On the Desktop, press the Charms Settings Control Calibrating the Screen Using the Touch Keyboard Input ModeEntering Characters Display the Touch Keyboard Touch-enabled mode Entering characters in Handwriting Mode Tap the Touch-enabled modeTap the Hand-writing mode icon On the Touch Keyboard Input Panel on the touch screen Using a Touch Screen Touch screen models only Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Settings Other Function Keys Optional Touchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screen Drag Function Configuring the Gesture FunctionRight Button Function Scroll Function Zoom FunctionsCharms Menu Activating Function Last Run Window Opening Function Desktop Settings Control Panel Hardware and Sound Touchpad Touchpad On/Off FunctionLocking with shortcut keys Turning the touchpad off automatically Additionally purchased External-type CD drive ODD, To be purchasedThis computer supports an external USB CD-ROM drive can be Emergency Hole until the CD tray is ejected Inserting and Ejecting a CDComputer is off, place the end of a paper clip Memory Card Naming Multi Card Slot OptionalExample SD Card To remove a memory card Click to open the folder and click View Files To format a memory card Click the File Explorer icon Connecting an External Display Device Connecting to the monitor port OptionalAbout the connection cable External TV MonitorProjector Connecting through the Micro Hdmi port Optional PC screen onlyDuplicate Extend External TV Monitor Projector Adjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound Recorder Using SoundAlive Optional Settings Control Panel Hardware and Sound Controlling the Brightness Using the Keyboard Switching the picture modeClick the Charms menu Settings Screen Adjustment icon Click Settings Display Color tone LCD bad pixels principle of computer Saving battery power consumptionInstructions for Cleaning the LCD Wired Network Connecting to the Wired LAN Select Internet Protocol Version 4TCP/IPv4 from the list Using the WOL Wake On LAN function Configure the IP settingsNetwork settings have been completed IP address Wired Network Screen figures and terms may differ depending on the model Wireless Network OptionalWhat is an Access Point AP? Connections icon, a list of available APs appears Connecting to a Wireless LANIf you click the Charms menu Settings Mobile broadband Wireless WAN, Optional Setting Up the TPM Installing the TPM programInitializing the TPM chip Registering the TPM program Initializing the TPM chip Press the F10 key to save the changes Using the TPM Security Device Optional Installing the TPM programStatus item and set the item to Enable and Activate Select TPM Host SW and click Install Then click Infineon Security Platform Solution Administrator Alternatively, double-clickRegistering the TPM program On the Start screen, click the bottom-left icon Using the TPM program This dialog box only appears when the folder is encryptedEncrypting a file folder Encrypt from the pop-up menu Decrypting an encrypted folder file Open the File Explorer When the virtual drive PSD does not appearSecurity Platform Features Contents. and click Next Deleting the virtual driveClick Personal Secure Drive Create/Manage Control Panel Programs Uninstall a program Click the File ExplorerDrive C ProgramData folder TPM chip initialization process Using the Multimedia App Optional Third-party software related servicesEdit photos that you took or selected to your Preference Using the PhotoStudio app Using the S Player+ app Using Apps With a Samsung Smartphone Optional Samsung KiesSideSync HomeSync Lite SW Update Samsung Software UpdateSelect the items that you want to update before proceeding Diagnosing Diagnosing the Computer Status and TroubleshootingSupport Center Using the Security Slot Chapter Settings and Upgrade Bios Setup Product Bios Setup Screen System Bios Setup Keys Setting a Boot Password Setting a Supervisor Password Setting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to Enabled Enter Deactivating the PasswordSupervisor Password item, press Enter Changing the Boot Priority Set the Boot Device Priority Boot Option #1 item on Battery Charging the BatteryThis computer is equipped with an internal battery Status Charge LED Battery Usage Time Information Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Extending the Battery Usage Time Using the power management programDecreasing the LCD Brightness Options Using the Battery Calibration Function Direction keys and press Enter Chapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive You can back up your entire Windows drive Recovering Start screen after the computer boots upRecovery If Windows does not start You cannot select a DVD drive Recovering after a BackupBacking up Recovering You need to purchase an external hard USB connector Disk with the same settingsTo copy the external storage disk Separately to connect the hard disk and your computer Export Disk Image Function Computer Recovery Function in Windows If the Select Windows Installation window appears, click Reinstalling Windows OptionalReinstalling in Windows Upgrade Custom Reinstalling when Windows does not start Install Now Recovery Related Touchpad/mouse Click Charms Settings Power Shut down Windows RelatedQ2 The App disappeared in the Start screen Touch screen Touchpad/mouse Settings, color, and so on? How to activate ActiveWindows 8.1, and install a different OS Looks smaller Existing Windows systems Sound RelatedOthers Chapter Appendix Setting Up your System Important Safety InformationSafety Instructions Instruction On Safety Operation of NotePC Care During Use Replacement Parts and Accessories Battery DisposalLaser Safety Laser Safety Note General Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Wireless Guidance Regulatory Compliance Statements Explosive Device Proximity Warning USA and Canada Safety Requirements and NoticesUnited States of America Use On Aircraft Caution Safety Notices for Other Devices in the Wireless NetworkUnintentional Emitter per FCC Part Intentional emitter per FCC Part If fitted with 2.4G band or 5G band Health and safety information Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Brazil European Union European Union CE Marking and Compliance NoticesEuropean Directives Low band 5.15 5.35 GHz is for indoor use only Česky CzechDansk Danish Magyar HungarianPolski Polish Manufacturer Information Local Restriction of 802.11b/802.11g Radio Usage France GeneralBelgium Applicable in countries with separate collection systems Weee Symbol InformationIndia Only Samsung Packaging Take-Back Program Environment- Designed for the Planet TCO Certified for corresponding models onlyUsability Designed for You Product Specifications Registered Trademarks Energy Star Partner Glossary Hibernation Mode Firewall Network Administrator Notification AreaPartition Protocol Sleep Mode ShareShared Folder System File

Samsung NP915S3G-K01US Diagnosing the Computer Status and Troubleshooting, Support Center

Models: NP915S3G-K01US

Diagnosing the Computer Status and Troubleshooting

Support Center.

Diagnosing