TROUBLESHOOTING GUIDE

Check the following before requesting service:

SYMPTOM

POSSIBLE CAUSE

POSSIBLE SOLUTION

 

 

 

POWER

 

 

 

 

 

No power.

The AC power cord is not connected.

Connect the AC power cord to the AC outlet.

 

 

 

TV BROADCAST RECEPTION

 

 

TV station experiencing problems

Try another channel.

 

 

 

 

Picture control is not adjusted.

Check picture control adjustments.

Poor or no picture.

 

 

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

 

Antenna/CATV connector is not

Check CATV connection or VHF/UHF antenna.

 

connected.

 

 

 

TV station experiencing problems.

Try another channel.

Picture wobbles or

 

 

Cable TV channel is scrambled.

A Cable box needs to be used (if desired).

drifts.

 

 

 

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

CATV not connected.

Check all CATV connections.

No CATV reception.

 

 

AIR/CATV option set to AIR.

Set AIR/CATV option to CATV.

 

 

 

 

 

Cable TV service interrupted.

Contact your Cable TV company.

 

 

 

No reception above ch13.

AIR/CATV option set to AIR.

Set AIR/CATV option to CATV.

 

 

 

 

TV station experiencing problems.

Try another channel.

 

 

 

 

MUTE button is pressed.

Press MUTE button again.

 

 

 

Poor or no sound.

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

Antenna/CATV connector is not

Check CATV connection of VHF/UHF antenna.

 

connected.

 

 

Volume is set to minimum.

Increase volume.

 

 

 

 

TV station stopped broadcasting.

Tune to a new channel.

 

 

 

TV shuts off.

Sleep Timer is set.

Set Sleep Timer to Off.

 

 

 

 

Home breaker has blown.

Check breaker.

 

 

 

 

TV signal is weak.

Check CATV or VHF/UHF antenna connection.

 

 

 

Closed Captioning

TV station experiencing problems

Try another channel.

or program tuned is not closed

 

not working.

 

captioned.

 

 

 

 

 

 

 

Closed Captioning not turned on.

Turn closed Captioning on.

 

 

 

REMOTE CONTROL

 

 

 

Distance is too far or too much

Operate within 20 feet or reduce the light in

 

light in the room.

the room.

Remote control does

There is an obstacle in the path of

Clear the path of the beam and/or aim the

not operate.

the beam or remote is not aimed

remote at the sensor.

at the sensor.

 

 

 

 

 

 

The batteries are weak or installed

Replace the batteries or install correctly.

 

incorrectly.

 

 

PARENTAL CONTROL (PC)

 

PC protection not working properly.

Parental Control setting is turned off.

Turn Parental Control setting on.

 

 

News or sports event being broadcast.

Parental Control does not work with news or

 

sporting events.

Ratings not set.

Set ratings as desired.

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Emerson DTE316 manual Troubleshooting Guide, Check the following before requesting service