Checkthe following before requesting service:
SYMPTOM POSSIBLECAUSE POSSIBLESOLUTION
POWER
Nopower. TheAC power cord is not connected. Connectthe AC power cord to theAC outlet.
Pooror no picture.
TVstation experiencing problems Tryanother channel.
TVBROADCAST RECEPTION
Picturecontrol is not adjusted. Checkpicture control adjustments.
Possiblelocal interference. Checkfor source of reception disturbance.
Antenna/CATVconnector is not
connected. CheckCATV connection or VHF/UHF antenna.
TVstation experiencing problems. Tryanotherchannel.
CableTV channel is scrambled. ACable box needs to be used (if desired).
Possiblelocal interference. Checkfor source of reception disturbance.
Picturewobbles or
drifts.
NoCATV reception.
CATVnot connected. Checkall CATV connections.
AIR/CATVoption set toAIR. SetAIR/CATVoption to CATV.
CableTV service interrupted. Contactyour Cable TV company.
Noreception above ch13.
Pooror no sound.
TVstation experiencing problems. Tryanotherchannel.
AIR/CATVoption set toAIR. SetAIR/CATVoption to CATV.
MUTEbutton is pressed. PressMUTE button again.
Possiblelocal interference. Checkfor source of reception disturbance.
Antenna/CATVconnector is not
connected. CheckCATV connection of VHF/UHF antenna.
Volumeis set to minimum. Increasevolume.
Tuneto a new channel.
TVstation stopped broadcasting.
SleepTimer is set. SetSleep Timer to Off.
Homebreaker has blown. Check breaker.
TVsignal is weak.
CheckCATV or VHF/UHFantennaconnection.
TVstation experiencing problems
orprogram tuned is not closed
captioned.
Tryanother channel.
ClosedCaptioning not turned on. Turnclosed Captioning on.
TVshuts off.
ClosedCaptioning
notworking.
Distanceis too far or too much
lightin the room. Operatewithin 20 feet or reduce the light in
theroom.
Thereis an obstacle in the path of
thebeam or remote is not aimed
atthe sensor.
Clearthe path of the beam and/or aim the
remoteat the sensor.
Thebatteries are weak or installed
incorrectly. Replacethe batteries or install correctly.
Remotecontrol does
notoperate.
REMOTECONTROL
ParentalControl setting is turned off. Turn Parental Control setting on.
PCprotection not
workingproperly. Newsor sports event being broadcast. ParentalControl does not work with news or
sportingevents.
Ratingsnot set. Setratings as desired.
PARENTALCONTROL(PC)
TROUBLESHOOTING GUIDE
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