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Samsung Troubleshooting, Questions and Answers, Check the Connections, Norton AntiVirus, Windows Help and Support, Reinstalling Software

Models: NQ10TK2X01/SEG NQ10TK2X01/SUK NQ10TP2U01/SEG NQ10TP2X01/SEG NQ10TP2X17/SEG

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 69 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to insure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:

Click Start > Programs > Norton AntiVirus > Norton AntiVirus 2002

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows Operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

System Recovery Precaution:

Before you start restoring your windows operating system insure you backup all data on your hard drive.

Samsung is NOT responsible for any data loss.

68 Users Manual

Contents

Notices Important Safety Information Safety Instructions Setting Up your System Care During Use Replacement Parts and Accessories Battery Disposal Laser Safety Power Cord Requirements General Requirements Regulatory Compliance Statements Wireless Guidance Page United States of America Unintentional Emitter per FCC Part Intentional emitter per FCC Part FCC Part Page Canada Unintentional Emitter per ICES-003 Intentional Emitter per RSS Telecommunications per DOC notice (for products fitted with an IC-compliantmodem) European Union European Directives European Radio Approval Information (for products fitted with EU-approvedradio devices) European Telecommunication Information (for products fitted with EU-approvedmodems) Japan VCCI Statement Wireless Devices Prior to setting up your device: Using Your Documentation Manual Documentation Conventions Information Icons Keyboard Conventions CD-ROMDevice Naming Convention Software User Documentation Introducing Your Computer Where Everything Is Notebook Equipment Location Front Side LCD Display Left Side Right Side Back Side Bottom Side Docking Station Equipment Location Docking Connector Top Side Docking/Undocking your Computer Docking your Computer Undocking your Computer Power Off Power On Using Your Computer for the First Time Installing the Battery AC Adapter Turning On the Computer Turning Off Your Computer Using the LCD Display Tips for Using Your Computer Travelling with Your Computer Air Travel Locking your Computer Handling Spills Using the Keyboard The keys on the keyboard can be grouped into the following categories: Full-sized F1 to F12 and the Cursor/Screen Control keys, when pressed together with <Fn Using the Numeric Keypad Using Special Function Keys Internet Quick Start Button User Defined Key (SENS Keyboard) Using the Touchpad Drag (Move) Scroll Reading the System Status LEDs Connecting to the Internet Using the Modem Precautions Before Use Country Selection DOS support Using the Modem on a PBX system Using the LAN Configuring Network Environment Wireless Connection (Factory Option) Page Using the Multi-Baysin the Docking Station Changing Devices Changing a 5.25” Device Changing a 3.5” Device Using the Disk Drives Using the Floppy Disk Drive Using the CD/DVD-ROMDrive Press the button on the 3.Push the tray in gently to close the drive tray Working with PCMCIA (PC) Cards Maintaining PC Cards Using PC Cards To remove a PC Card from your computer: 1.Click icon on the taskbar 2.Select the card currently in use, and click the Stop button 4.Pull the card out of the PC Card slot Multimedia Functions/Equipment Media Player Playing a Audio/Multimedia CD Removing the Audio/Multimedia CD Dolby Digital & Home Theater System (S/PDIF Port) Setting Up Your Home Theater Using the S/PDIF Connection Enabling S/PDIF on the DVD Program Volume Control Using the Keyboard Using the Volume Control Icon IEEE 1394 Connections Movie Maker Using the Battery Charging the Battery Increasing Battery Life General Environment Adjust LCD Brightness Power Management Battery Calibration Safely Using the Battery Removing the Battery Monitoring the Battery Charge Power Meter Spare Battery Charge Battery Warnings Using System Setup Starting System Setup Page Changing Booting Priority Using System Security System Passwords If You Forget Your Password Creating a Password Deleting a Password Using Power Management Options Basic Power Management Schemes Power Schemes Battery AC power Hibernate Mode Options Properties Hibernate a Standby Mode (Power Management or Manual Method) Standby Mode 5.Click OK to set your power management options and close the window Advanced Power Management Schemes Installing a New HDD Installing/Reinstalling a HDD (Re)Installing Windows and Device Drivers Video Features and Configuration Resolution and Colour Depth Configuring Display Features Changing Colour Depth and Resolution Using Dual View Mode Setting Dual View Mode Return to Stand Alone Mode Adjusting the LCD Display Using Options Memory Module Before You Install Memory Installing a Memory Module 5.Remove the installed module if necessary Hold the memory module by the edges and pull it forward out of the compartment 6.Align the connector on the memory module with the connector of the slot 8.Push down on the edge of the memory module until the module snaps into place 10.Reinstall the screw you removed in step Troubleshooting Questions and Answers Check the Connections Norton AntiVirus Windows Help and Support Questions and Answers Operating System Problems Video Problems Modem Problems initialization. (ATX3&W) ATDT9 Reinstalling Software Windows Application/Driver (Re)Installation Application/Driver (Re)Installation Windows (Re)Installation Specifications Abbreviations IRQ ISA LAN lb LBA Glossary CardBus CMOS memory COM port Compact Disc Conventional memory Hard drive Intel® SpeedStep™ I/O address IRQ (interrupt request line) LCD (liquid-crystaldisplay) Operating system PC Card PC slot The PC slot is the hardware slot in the computer where the PC Card is placed Pixel Sector Shadow RAM TFT (thin film transistor) LCD Zoomed video