Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

	Problem		Possible cause		Solution

What should I do if the		•	The fuse in the house	• If the fuses trip a
cooking zones are not			wiring is intact.		number of times,
functioning?					call an authorised
					electrician.

What should I do if the		•	The On/Off sensor	•	The appliance is
cooking zones will not			was accidentally		properly switched on.
switch on?			actuated.	•	Clean the control
		•	The control panel is		panel.
			partially covered by a
			damp cloth or liquid.

What should I do if		•	The On/Off sensor	•	The appliance is
the display except for			was accidentally		properly switched on.
,	the residual		actuated.	•	Clean the control
warmth indicator		•	The control panel is		panel.
suddenly disppears?			partially covered by a
			damp cloth or liquid.

What should I do if,		•	The cooking zone	• If the cooking zone is
after the cooking			was only briefly used		hot, please call a local
zones have been			and therefore did not		service center.
switched off,			become hot enough.
residual warmth is
not indicated in the
display

26 English

Information code	Possible cause	Solution

C0	Check the Auto Cook sensor.	Restart the appliance
		using the Power button.
C1	The temperature is sensed	using the Power button.
C1	The temperature is sensed	If the problem continues,
	higher than specified.	If the problem continues,
	higher than specified.	disconnect power for

C2	Check the Auto Cook sensor.
C2	Check the Auto Cook sensor.	more than 30 seconds.
		more than 30 seconds.
A2	The DC Motor fails to operate	Then, restart the appliance
	because of problems with the	and try again. If the
	PCB or wiring, or electrical	problem still continues,
	disturbance on the motor	contact a local service
	blade.	center.

d0	The sensor is pressed for	Check if the sensor pad
	more than 8 seconds.	is wet or pressed. If the
		problem continues, restart
		the appliance using the
		Power button. If the
		problem still continues,
		contact a local service
		center.

F0	Communications between	Restart the appliance
	main and sub PCBs fail.	using the Power button.
		If the problem continues,
F2	The touch-enabled IC	If the problem continues,
F2	The touch-enabled IC	disconnect power for
	communicates abnormally.	disconnect power for
	communicates abnormally.	more than 30 seconds.
		more than 30 seconds.
		Then, restart the
		appliance. If the problem
		still continues, contact a
		local service center.

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NZ63K7777BK/ET specifications

The Samsung NZ63K7777BK/ET is a state-of-the-art electric cooktop designed to enhance your cooking experience with its advanced features and sleek design. This model combines functionality with cutting-edge technology, making it an excellent addition to any modern kitchen.

One of the standout features of the NZ63K7777BK/ET is its induction cooking technology. Unlike traditional gas or electric cooktops, induction cooktops use electromagnetic energy to directly heat pots and pans. This not only allows for faster cooking times but also provides greater energy efficiency, as heat is generated only where it is needed. The result is reduced cooking time and energy consumption.

This model comes with four induction cooking zones, each with its own power level settings that allow precise temperature control. The flexibility of the cooking zones supports a wide range of cookware sizes, accommodating everything from small saucepans to large stockpots. In addition, the cooktop features a boost function, which delivers an extra burst of power to quickly bring water to a boil or sear meats.

Safety is a top priority in the design of the Samsung NZ63K7777BK/ET. The cooktop is equipped with features such as a child lock, which prevents unintended operation, and overheating protection that automatically shuts down the cooktop in case of unusually high temperatures. Additionally, residual heat indicators inform users when the surface is still hot, ensuring safe usage.

Another significant characteristic of this model is its seamless and stylish design. The black ceramic glass surface not only looks elegant but is also easy to clean. Spills and splatters can be wiped away effortlessly, maintaining the cooktop's pristine appearance. The touch control panel is user-friendly, providing intuitive operation of the cooking zones and settings with just a few taps.

Moreover, the NZ63K7777BK/ET boasts compatibility with various smart technologies. With Samsung's SmartThings app, users can monitor their cooking progress remotely and receive notifications on their smartphones, elevating the cooking experience to a whole new level.

In conclusion, the Samsung NZ63K7777BK/ET is a premium induction cooktop that offers a combination of power, efficiency, and safety. With its modern design, advanced features, and smart technology integration, it is an ideal choice for anyone looking to upgrade their kitchen appliances and enhance their culinary capabilities. Whether you are a novice cook or a seasoned chef, this cooktop promises a smooth and enjoyable cooking experience.

Samsung NZ63K7777BK/ET manual Warranty and service, FAQs and troubleshooting

Models: NZ63K7777BK/ET

FAQs and troubleshooting

NZ63K7777BK/ET specifications