Troubleshooting, Trouble Probable Cause Corrective Action

7.3. TROUBLESHOOTING

TROUBLE	PROBABLE CAUSE	CORRECTIVE ACTION
No power	Scanner not plugged in	Check power cord at outlet and at the
No green light		connection on the back of the scanner.
		Turn on the scanner and then turn on the
		computer and monitor.

	Blown fuse	See Section 7.2
	Main power switch or power	Call your service representative.
	supply is bad

	Outlet does not have power	Ensure that the outlet is grounded and
		has power.

Red, Green and/or Yellow	Defective LED	Call your service representative
LED(s) do not work;
system operates normally

The Scanner does not initialize when the software is opened

The scanner has not been	If the green power indicator light is off,
turned on	switch on the EPIX SCANNER per
	Section 5.5.

The lid on the carousel well is	Close the lid.
open

	The USB cable between the	Reconnect the cable. Check for tightness.
	scanner and computer is loose	Swap with a known good cable if
	or defective.	possible.

	The computer does not	Turn off the scanner and re-install the
	recognize that the scanner is	EPIX SCANNER systems software
	connected or the scanner has	driver (see section 4.3).
	not been added to the Device	Turn the unit on.
	Manager

	There is a hardware problem	Contact your service representative
	with the EPIX SCANNER.

After scanning, no image	There are no imaging plates on	Ensure that the exposed imaging plate is
appears on the monitor	the carousel.	properly mounted for scanning

	The imaging plate is mounted	The imaging plates are to be mounted
	backwards on the carousel.	with the white or blue surface visible.
		Turn incorrectly mounted plates around
		and rescan

The imaging plate was erased prior to scanning.

Ensure that imaging plates are mounted under low light conditions as outlined in Section 4.1.

Hardware failure.	Call your service representative.
X-ray source failed.	Call your service representative.

Logos Imaging EPIX Scanner	20
User Manual