To verify that the software is properly installed,
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
This section contains the following topics:
•I connected the USB cable, but I am having problems using the product with my computer
•After setting up the product, it does not print
•When I insert the
•The Minimum System Checks screen appears
•I received a message that an Unknown Error has occurred
Solve a problem
Setup troubleshooting | 49 |