a Solve problem
Chapter 10
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next solution.
For more information, see:
“Replace the cartridges” on page 40
Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause: The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1.Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.
2.Open the print cartridge door.
The print carriage moves to the far right side of the product.
110 Solve a problem