For more information, see:
•“Recommended papers for printing” on page 8
•“Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet protectors directly on the glass, and then place the original print side down on top of the sheet protectors.
Cause: The quality of the original was poor.
If this did not solve the issue, try the next solution.
Solution 4: Clean the glass
Solution: Clean the glass and lid backing.
Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
To clean the print cartridges from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
Solve a problem
Print quality troubleshooting | 67 |