Chapter 10
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Print a previously saved version of the document
a Solve problem
Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.
Cause: There was no available memory in the product. If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check the printer margins
•Solution 2: Verify the paper size setting
•Solution 3: Load the stack of paper correctly
•Solution 4: Load a stack of envelopes correctly in the input tray
Solution 1: Check the printer margins
Solution: Check the printer margins.
74 Solve a problem