Chapter 10

9.Repeat if necessary for the other print cartridge.

10.Gently close the print cartridge door and plug the power cord into the back of the product.

a Solve problem

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Cause: One or both of the print cartridges were having a problem.

Previously used genuine HP cartridge installed

Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.

HP recommends that you have an new print cartridge available, to avoid printing delays.

NOTE: Ink levels might not be available for the indicated print cartridges.

Cause: The genuine HP ink cartridge was previously used in some other product.

Original HP ink has been depleted

Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

118 Solve a problem