a Solve problem
Chapter 10
For more information, see:
•“Cartridge warranty information” on page 43
•“Order ink supplies” on page 42
Cause: You installed new print cartridges that needed alignment.
If this did not solve the issue, try the next solution.
Solution 5: Print cartridge might be defective
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was defective.
Print cartridges incorrectly installed
Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1.Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.
2.Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
98 Solve a problem