Chapter 10

Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

Missing HP Photosmart Software

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Install the HP Photosmart Software

•Solution 2: Turn on the product

•Solution 3: Turn on the computer

•Solution 4: Check the connection from the product to your computer

a Solve problem

Solution 1: Install the HP Photosmart Software

Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

88 Solve a problem