Chapter 10
a Solve problem
6.Repeat steps 1 and 2 for the
NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The indicated print cartridges were installed incorrectly.
Print cartridge problem
The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1.Make sure the product is on.
CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.
2.Open the print cartridge door.
The print carriage moves to the far right side of the product.
112 Solve a problem