American Power Conversion HS 500 Troubleshooting, Order Replacement Battery, Warranty, Internet

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line	Possible Cause	Procedure
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:	A red indicator is illuminated

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from APC Global Services. Have your Back-UPS HS model number available when ordering. Your model number can be found on the bottom of the unit.

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC	Check that the Back-UPS power plug is
power source.	securely connected to the wall outlet.

Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the
	Back-UPS. Reset the circuit breaker (located
	on the bottom of the Back-UPS) by pushing
	the circuit breaker button fully inward until it	Cable OutCable In Push to Reset
	catches. If the circuit breaker resets, switch	Circuit Breaker
		Input:
		120V~, 10A, 50-60Hz
	the Back-UPS on and reconnect the
	equipment one-at-a-time. If the circuit
	breaker trips again, the last connected device
	is causing the overload.
Very low or no AC utility power.	Check the wall outlet that supplies power to
	the Back-UPS using a table lamp. If the lamp
	bulb is very dim, have the AC utility power
	checked by a qualified electrician.

Back-UPS does not supply power to network devices during an outage

Internal battery is not connected.	Check the battery connections. (See “Connect/Install Battery, Install
	Battery Cover” under “Installation” on the front page of this
	document.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the
	Back-UPS. Reset the circuit breaker (located
	on the bottom of the Back-UPS) by pushing	120V~, 10A, 50-60Hz
			Cable Out Cable In Circuit Breaker
				Push to Reset
	the circuit breaker button fully inward until it	Input:
	catches.
The wall outlet that the Back-UPS is	Connect the Back-UPS to another wall outlet or have a qualified
connected to does not supply AC	electrician check the building wiring.
utility power to the unit.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.	Unplug non-essential connected equipment, such as laser printers.
	Note: Devices that have motors or dimmer switches (laser printers,
	heaters, fans, lamps, and vacuum cleaners, for example) should not be
	connected to the Back-UPS outlets.
Back-UPS battery is weak due to	Charge the battery. The battery charges whenever the Back-UPS is
recent outage and has not had time	connected to a wall outlet. Typically, eight hours of charging time are
to recharge.	needed to fully charge the battery from total discharge. Back-UPS
	run-time is reduced until the battery is fully charged.
Battery requires replacement.	Replace battery (see Order Replacement Battery). Batteries typically
	last 3-6 years, shorter if subjected to frequent power outages or
	elevated temperatures.

Battery is not connected properly.				Check the battery connections. Consult "Connect/Install Battery,
				Install Battery Cover", which shows how to access the battery and
				connect the wires.
The	Overload	indicator	is	Disconnect one or more equipment power plugs until the indicator is
illuminated if equipment connected				no longer illuminated.
to the Back-UPS outlets is drawing
more power than the Back-UPS can
provide.
Battery requires replacement.				The battery should be replaced within two weeks (see "Order
				Replacement Battery"). Failure to replace the battery will result in
				reduced run-time during a power outage.

Replace Battery indicator illuminated / alarm sounds when the unit is turned on

Internal battery not connected.	Check the battery connections. Consult "Connect the Battery" under
	"Installation" on the front page of this document. It shows how to
	access the battery and connect the wires.

Red indicators are flashing

Back-UPS failure. Call APC for service.

ACT/Link Indicator is not illuminated

Unable to link to the Ethernet port.	Connect another network device to the LAN connector.
	Verify all network connections.

TX/RX Indicators are flashing.

Back-UPS failure. Contact APC technical support.

Unable to browse to Back-UPS HS

Cannot access the Web interface of	Using the Back-UPS HS Software, check the assigned Internet
the Back-UPS.	Protocol (IP) address of the Back-UPS. If the assigned address is
	0.0.0.0, shut down the Back-UPS HS Software and then restart the
	program. The equipment providing DHCP will reassign an IP Address
	to the Back-UPS.
	Verify you can “ping” the Back-UPS, as follows:
	Open an MS-DOS window and enter the Ping Command as,
	ping XXX.XXX.XXX.XXX (IP address of the device to be
	“pinged”
	If a message similar to the following appears, a communication link
	between your computer and the device has been established:
	Pinging XXX.XXX.X.X with 32 bytes of data
	Reply from XXX.XXX.X.X: bytes=32=2ms TTL=64
	If you get the following message,
	Pinging XXX.XXX.X.X with 32 bytes of data
	Request timed out.
	there may be something wrong in your network configuration. Check
	the following items in sequence:
	1. Ensure the ethernet cable is properly connected.
	2. Ensure TCP/IP is properly configured on your computer.
	3. Check that the ACT/LNK and TX/RX LEDs are illuminated.
	Verify that you are using Internet Explorer 5.0 (or higher), or
	Netscape Navigator 7.0 (or higher).

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

Warranty Registration

To register this product for purposes of the warranty, please go to warranty.apc.com.

APC Contact Information

Technical Support	www.apc.com/support
Internet	www.apc.com
USA and Canada	800-800-4272

Copyright © 2007 American Power Conversion. All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion. All other trademarks are the property of their respective owners.