Troubleshooting and service

Information code	Possible cause			Solution

C0	There is a problem with the	Restart the appliance
	burner temperature sensor.	using the			button. If


		the problem continues,
C1	The temperature is sensed	the problem continues,
C1	The temperature is sensed	disconnect power for
	higher than specified.	disconnect power for
	higher than specified.	more than 30 seconds.

C2	There is a problem with the
C2	There is a problem with the	Then, restart the appliance
	PBA sensor.	Then, restart the appliance
	PBA sensor.	and try again. If the
		and try again. If the
A2	The DC Motor fails to operate	problem still continues,
	because of problems with the	contact a local service
	PCB or wiring, or electrical	centre.
	disturbance on the motor
	blade.

d0	A button is being touched for	Check if the button is wet
	more than 8 seconds.	or is being touched. If the
		problem continues, restart
		the appliance using the
			button. If the problem


		still continues, contact a
		local service centre.

F0	Communications between	Restart the appliance
	main and sub PCBs fail.	using the			button. If


		the problem continues,
F2	The touch-enabled IC	the problem continues,
F2	The touch-enabled IC	disconnect power for
	communicates abnormally.	disconnect power for
	communicates abnormally.	more than 30 seconds.
		more than 30 seconds.
		Then, restart the
		appliance. If the problem
		still continues, contact a
		local service centre.

30 English

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

•The control panel is partially covered by a damp cloth or liquid.

•The child safety lock is on. and display “L”.

What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid.

To reset, touch the		button.

•If liquid has overflowed on control panel, please wipe the liquid.

What should I do if the display is illuminated? Check for the following:

•The hob is overheated because of abnormal operation.

•After hob is cooled down, touch thebutton for resetting. What should I do if the display is illuminated?

Check for the following:

•Cookware is unsuitable, too small, or no cookware has been placed on the cooking zone.

•If you use suitable cookware, displayed message will automatically disappear. What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

•When you have finished using the hob, the cooling fan runs by itself for cooling down.

•After the hob’s electronics has cooled down or elapsed max time (10 minutes) the cooling fan will be turned off.

•If you request a service call because of an information made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

NZ6000K NZ64N9777_NZ64N7777_DG68-01073A-00_EN+FI+NO+DA+SV.indb 30

2/19/2018 12:02:29 PM

NZ64N7777GK/E1, NZ64N9777GK/E1 specifications

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Samsung NZ64N7777GK/E1, NZ64N9777GK/E1 manual Troubleshooting and service

Models: NZ64N7777GK/E1 NZ64N9777GK/E1

NZ64N7777GK/E1, NZ64N9777GK/E1 specifications