Appendix

¦¦ Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, call Samsung customer service at 1-800-SAMSUNG.

Problem

Possible Solution

Poor picture.

Try another channel. / Adjust the antenna. / Check all wire

 

connections.

Poor sound quality.

Try another channel. / Adjust the antenna.

No picture or sound.

Try another channel. / Press the SOURCE button.

 

Make sure the TV is plugged in. / Check the antenna

 

connections.

No sound or sound is too low at

First, check the volume of units connected to your TV

maximum volume.

(digital broadcasting receiver, DVD, cable broadcasting

 

receiver, VCR, etc.). Then, adjust the TV volume

 

accordingly.

The TV operates erratically.

Unplug the TV for 30 seconds, then try operating it again.

The TV won’t turn on.

Make sure the wall outlet is working.

 

 

Remote control malfunctions.

Replace the remote control batteries.

 

Clean the upper edge of the remote control (transmission

 

window).

 

Check the battery terminals.

‘Check signal cable’ message.

Ensure that the signal cable is firmly connected to the PC

 

and DVI source.

‘Not Supported Mode’ message.

Check the maximum resolution and connected device’s

 

Video frequency.

 

Compare these values with the data in the Display Modes.

 

 

Digital broadcasting screen

Please check the digital signal strength and input antenna.

problem.

 

The image is too light or too dark.

Adjust the Brightness and Contrast. / Adjust the Fine

 

tuning.

Black bars on the screen.

Make sure the broadcast you’re receiving is High Definition

 

(HD).

 

HD channels sometimes broadcast Standard Definition

 

(SD) programming, which can cause black bars.

 

Set your cable/satellite box to stretch or widescreen mode

 

to eliminate the bars.

Picture has a Red/Green or Pink

Make sure the Component cables are connected to the

tint.

correct jacks.

Closed Captioning not working.

If you are using a Cable/Satellite box, you must set Closed

 

Captioning on the box, not your TV.

Snowy picture.

Your cable box may need a firmware upgrade. Please

 

contact your Cable company.

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Samsung P2370HD user manual Appendix, Troubleshooting

P2370HD specifications

The Samsung P2370HD, P2570HD, P2370HD-1, and P2770HD are a series of high-definition monitors that successfully blend functionality, design, and advanced technology. Each model is crafted to cater to the needs of both casual users and professional environments, offering an exceptional visual experience.

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