Manuals / HP / Computer Equipment / All in One Printer

HP 2400 2410v (Q3089A), 2400 2420 (Q3085A) problem, possible cause and solution, troubleshooting

Models: 2400 2410xi (Q3088A)

1 166

Download 166 pages 62.29 Kb

Page 152

hardware installation troubleshooting

troubleshooting

chapter 15

hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the HP PSC hardware.

problem	possible cause and solution
I received a message	This might mean the front panel cover is not attached, or it is attached
on the front panel	incorrectly. Make sure to align the cover over the buttons on the top
display to attach the	of the HP PSC and snap it firmly into place.
front panel cover

The front panel	Usually, you set the language and country/region when you first set
displays the wrong	up the HP PSC. However, you can change these settings at any time
language	by using the following procedure:
	1	Press Setup.
	2	Press 7, and then press 1.
		This selects Preferences, and then selects Set Language &
		Country/Region.
		You are prompted with a list of languages. You can scroll
		through the up and down arrows.
	3	Press OK on the appropriate language.
	4	When prompted, press 1 for Yes or 2 for No.
		You are prompted with all the countries/regions for the selected
		language. You can scroll through the up and down arrows.
	5	Using the keypad, enter the two-digit number for the appropriate
		country/region.
	6	When prompted, press 1 for Yes or 2 for No.
	7	You can confirm the language and country/region by printing a
		Self-Test Report, as follows:
		a. Press Setup.
		b. Press 1, and then press 4.
		This selects Print Report, and then selects Self-Test Report.

142	hp psc 2400 series

Image 152

HP 2400 2410v (Q3089A), 2400 2420 (Q3085A) problem, possible cause and solution, hardware installation troubleshooting

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one safety information Warning! Potential shock hazardcontents 4 use the copy features1 hp psc overview 2 load originals and load paper6 use the fax features 11 warranty information7 print from your computer 9 maintain your hp psc13 fax setup 14 hp instant share setup and use15 troubleshooting information indexhp psc 2400 series contentsviii get help helpdescription For Windows users Go to the HP Director, and click Helphp psc 2400 series hp psc overview the hp psc 2400 series at a glance on pagefront panel overview on page menu overview on page use the hp director software to do more with your hp psc on pagefeature the hp psc 2400 series at a glancepurpose hp psc overviewhp psc overview front panel overviewbutton 9 Keypad enter fax numbers, values, or text buttonhp psc overview menu overview use the hp director software to do more with your hp psc open the hp director for Windows usershp psc overview open the hp director for Windows users on pagehp psc overview feature1 Status use this feature to display the current status of your open the hp director for Macintosh users featureopen the hp director all-in-one using Macintosh OS hp psc overviewhp psc overview feature purposeopen the hp director using Macintosh OS feature hp psc overviewload originals and load paper load an originalload an original on page load paper on page load envelopes on page load 4 by 6 inch 10 by 15 cm photo paper on pageload paper load originals & paperload the input tray load originals & paperload envelopes load originals & paperload originals & paper load 4 by 6 inch 10 by 15 cm photo paperload postcards or Hagaki cards recommended papers load other types of paper in the input traypaper tipsset the paper type set paper type from the copy menupaper tipsset the paper size set paper type from the photo menuset the paper size from the copy menu set the paper size from the photo menuavoid jams load originals & paperload originals & paper chapterwhat is a memory card? use a photo memory cardwhat is a memory card? on page insert a memory card and save the files to your computer on pageinsert a memory card and save the files to your computer memory cardprint photos from a proof sheet print a proof sheet on page complete the proof sheet on pageprint photos by scanning a proof sheet on page memory cardprint a proof sheet complete the proof sheetmemory card 1. All 2. Last 3. Custom Range1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheet memory cardset photo print options print photos by scanning a proof sheetset new print photo defaults on page memory cardborderless print change photo menu print optionsmemory card set new print photo defaults print photos directly from a memory cardmemory card select image sizememory card print individual photoscreate borderless prints deselect photos use quick print to print the current photoprint a DPOF file memory cardview photos in a slide show change the speed of the slide showto print camera-selected photos memory cardshare digital photos through hp instant share share photos through e-mailmemory card share photos through e-mail on pagememory card use the hp photo & imaging galleryshare photos online through hp instant share Windows only memory card chapteruse the copy features overviewchange default copy settings on page copy a two-page black-and-white document on pagechange default copy settings increase copy speed or quality2 Press 9 to select Set New Defaults from the Copy Menu copycopy a two-page black-and-white document 3 Press Start Black5 Press Start Black copymake a 4 by 6 inch 10 by 15 cm borderless copy of a photo copy6 Press to highlight 4 x 6, and then press OK copymake multiple copies of the same original 11 Press Start Color4 Press Start Black or Start Color copycopy a 4 by 6 inch 10 by 15 cm photo onto a full-size page copy6 Press 4 to select Paper Size from the Copy Menu copycopy copy a photo several times on one page12 Press Start Color 6 Press Start Black or Start Color resize an original to fit onto letter papercopy copy 6 Press Start Black or Start Colorcopy a washed-out original copy a document that has been faxed several times4 Press 8 to select Color Intensity from the Copy Menu 6 Press Start Colorenhance light areas of your copy 4 Press Start Black or Start Color4 Press Start Color copymake a poster copycopy prepare a color t-shirt transfer5 Press Start Black or Start Color stop copying To stop copying, press Cancel on the front panel4 Press to highlight Iron-On, and then press OK 5 Press Start Black or Start Coloruse the scan features scan an originalscan an original on page stop scanning on page send the scan to a computer connected directly to the hp psc on pagescan send the scan to a computer connected directly to the hp psc4 Press Start Black or Start Color stop scanning send the scan to a memory card loaded in your hp psc4 Press Start Black or Start Color scanscan chapteruse the fax features send a faxenter text on page print reports on page set up speed dialing on page control resolution and contrast on page set fax options on pageenable fax confirmation send a basic faxsend a two-page black-and-white fax send a color original or photo fax4 Press Start Black 4 Press Start Black6 Press Start Black or Start Color send a fax using speed dials5 Press Start Color receive a fax set number of rings before answeringset up your hp psc to answer fax calls manually on page set number of rings before answering on pageset up your hp psc to answer fax calls manually set the fax header receive a fax manuallygenerate automated reports on page generate manual reports on page enter textprint reports generate automated reports generate manual reportscreate speed-dial entries on page delete speed-dial entries on page set up speed dialingcreate speed-dial entries control resolution and contrast change resolutiondelete speed-dial entries change resolution on page change contrast on pageset new defaults change contrast7 Press Start Black or Start Color 7 Press Start Black or Start Colorset fax options redial a busy or unanswered number automaticallyuse error correction mode ECM on page adjust the volume on pageuse error correction mode ECM adjust the volumeset automatic reduction for incoming faxes change the answer ring pattern distinctive ringingset the date and time set the paper sizeset tone or pulse dialing set backup fax receptionreprint the faxes in memory To stop a fax you are sending or receiving, press Cancel stop faxing1 Press Setup 2 Press 5, then press chapter print from a software application on page printset print options Macintosh usersWindows users to change the print settings for all future jobsstop a print job Macintosh userscopies & pages panel layout panelprint chapterorder supplies order mediaorder print cartridges print cartridgesorder supplies chapterclean the glass clean the lid backingmaintain your hp psc clean the glass on page clean the lid backing on pageclean the exterior work with print cartridgescheck the ink levels align the print cartridges on page clean the print cartridges on pagemaintain your hp psc print a self-test reportto check the ink level for Macintosh users handle print cartridges maintain your hp pscCopper contacts Plastic tape withmaintain your hp psc replace the print cartridgesPrint-carriage access door Print cartridge maintain your hp psc Caution! Do not touch the copper contacts or ink nozzlesmaintain your hp psc use a photo print cartridgeuse the print cartridge protector align the print cartridges to align the print cartridges from the front panel when promptedmaintain your hp psc to align the cartridges from the front panelclean the print cartridges clean the print cartridge contacts2 Click the Device Services tab 3 Click Align the Print Cartridges to align the print cartridges from the hp director for Windows usersContacts Nozzles do not clean maintain your hp pscmaintain your hp psc restore factory defaultsset the power save time set the prompt delay time maintain your hp psc10 get hp psc support get support and other information from the Internethp customer support hp psc supportcall in North America during warranty call elsewhere in the worldhppsc country/regioncountry/region hp technical supportcountry/region hp technical supportcall in Australia post-warranty prepare your hp psc for shipmenthp psc support country/regionhp psc support hp distribution center hp psc support11 warranty information duration of limited warrantywarranty service warranty upgradesreturning your hp psc for service hewlett-packard limited global warranty statementextent of limited warranty warranty informationlimitations of warranty limitations of liabilitylocal law warranty informationlimited warranty information for EU countries warranty information12 technical information system requirementssystem requirements on page paper specifications on page print specifications on page print margin specifications on pagepaper specifications paper tray capacitiespaper weight Windows PC requirementspaper sizes paper weighttechnical information typeprint specifications print margin specificationsresolution dpi modecopy specifications print resolution dpiscan resolution dpi technical informationfax specifications photo memory card specificationstechnical information photo dpiscan specifications physical specificationspower specifications environmental specificationsmaterial safety data sheets environmental product stewardship programprotecting the environment ozone productionregulatory notices recycling programhp inkjet supplies recycling program regulatory model identification numberFCC statement technical informationtechnical information notice to users of the European Economic Area notice to users of the German telephone networkdeclaration of conformity European Union technical informationtechnical information geräuschemissionnotice to users in Japan VCCI-2 notice to users in Korea Declares that the product declaration of conformitytechnical information 13 fax setup how to tell if the instructions in this chapter apply to youhow to tell if the instructions in this chapter apply to you on page how to choose the right fax setup for your office on pagefax setup how to choose the right fax setup for your officeuse this chapter if located in one of these countries/regions fax setup Yes, I receive voice calls No Please continue answering questionsselect your fax setup case from this table other equipment/services sharing your fax linerecommended fax setup fax setupcase B faxing with a distinctive ring service on the same line case A separate fax line no voice calls receivedhow your hp psc will answer fax calls fax setupfax setup how your hp psc will answer fax callsfax setup how to answer fax calls automaticallycase C shared voice/fax line fax setup how to answer fax calls manuallycase D fax line shared with PC modem no voice calls received how your hp psc will answer fax calls case E shared voice/fax line with PC modemfax setup case F shared voice/fax line with answering machine how to answer fax calls automaticallyhow to answer fax calls manually fax setupfax setup how your hp psc will answer fax callscase G shared voice/fax line with PC modem and answering machine fax setuphow your hp psc will answer fax calls case H shared voice/fax line with voicemailfax setup fax setup case I shared voice/fax line with PC modem and voicemailhow to answer fax calls manually fax setup HP PSCfaxing from a DSL line how to answer fax calls manuallyfax setup Back view of the HP PSC14 hp instant share setup and use use hp instant share in five easy steps Windowssend a photo or image using your hp psc Macintosh on page why should I register with hp instant share Windows? on pageuse the e-mail button hp instant shareuse the hp instant share photo menu option use a scanned image5 Click the HP Instant Share tab hp instant shareaccess hp instant share from the hp director hp instant share1 Open the HP Director 4 Click the HP Instant Share tabsend a photo or image using your hp psc Macintosh access the e-mail option from the hp director on pageuse the e-mail button use the hp instant share photo menu optionwhy should I register with hp instant share Windows? access the e-mail option from the hp directoruse a scanned image hp instant share15 troubleshooting information installation troubleshootingsoftware and hardware installation troubleshooting installation troubleshooting on pageproblem possible cause and solutiontroubleshooting software installation troubleshootingproblem reinstall it as described in Some of the icons are missing in thetroubleshooting follow these stepsproblem possible cause and solutiontroubleshooting to uninstall from a Windows computerproblem possible cause and solutionto uninstall from a Macintosh computer Fax Setup Wizardproblem possible cause and solutiontroubleshooting hardware installation troubleshootingproblem possible cause and solutiontroubleshooting cartridges on pagefax setup troubleshooting problempossible cause and solution troubleshootingproblem possible cause and solutiontroubleshooting End view of a 4-wire phone cordproblem possible cause and solutiontroubleshooting use error correction mode ECM on page 68. Also contact yourproblem possible cause and solutiontroubleshooting continuedproblem possible cause and solutiontroubleshooting when sending faxes and when receiving faxes on pageoperational troubleshooting hp instant share setup troubleshootinghp instant share troubleshooting error messagetroubleshooting chapterindex NumericsPage Page index hp psc 2400 seriesPage Q3083-90207 Q3083-90207 Visit the hp psc information center