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HP 2400 2450 (Q3090A-Japan only), 2400 2420 (Q3085A) manual get hp psc support, hp customer support

Models: 2400 2410xi (Q3088A)

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10 get hp psc support

10 get hp psc support

Hewlett-Packard provides Internet and phone support for your HP PSC.

This section contains the following topics:

•get support and other information from the Internet on page 91

•hp customer support on page 91

•prepare your hp psc for shipment on page 94

•hp distribution center on page 96

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get help for the HP PSC 2400 Series from the following HP website:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP PSC. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your HP PSC is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the input tray.

2Reset your HP PSC:

a.Turn off the HP PSC by using the On button located on the front panel.

b.Unplug the power cord from the back of the device.

c.Plug the power cord back into the HP PSC.

d.Turn on the HP PSC by using the On button.

3For more information, check the HP website at: www.hp.com/support

hp psc support

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HP 2400 2450 (Q3090A-Japan only) manual get hp psc support, get support and other information from the Internet

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one Warning! Potential shock hazard safety information4 use the copy features contents1 hp psc overview 2 load originals and load paper11 warranty information 6 use the fax features7 print from your computer 9 maintain your hp psc14 hp instant share setup and use 13 fax setup15 troubleshooting information indexhp psc 2400 series contentsviii help get helpdescription For Windows users Go to the HP Director, and click Helphp psc 2400 series the hp psc 2400 series at a glance on page hp psc overviewfront panel overview on page menu overview on page use the hp director software to do more with your hp psc on pagethe hp psc 2400 series at a glance featurepurpose hp psc overviewhp psc overview front panel overviewbutton 9 Keypad enter fax numbers, values, or text buttonhp psc overview menu overview open the hp director for Windows users use the hp director software to do more with your hp pschp psc overview open the hp director for Windows users on pagehp psc overview feature1 Status use this feature to display the current status of your feature open the hp director for Macintosh usersopen the hp director all-in-one using Macintosh OS hp psc overviewhp psc overview feature purposeopen the hp director using Macintosh OS hp psc overview featureload an original load originals and load paperload an original on page load paper on page load envelopes on page load 4 by 6 inch 10 by 15 cm photo paper on pageload originals & paper load paperload originals & paper load the input trayload originals & paper load envelopesload originals & paper load 4 by 6 inch 10 by 15 cm photo paperload postcards or Hagaki cards load other types of paper in the input tray recommended paperspaper tipsset paper type from the copy menu set the paper typepaper tipsset paper type from the photo menu set the paper sizeset the paper size from the copy menu set the paper size from the photo menuload originals & paper avoid jamschapter load originals & paperuse a photo memory card what is a memory card?what is a memory card? on page insert a memory card and save the files to your computer on pagememory card insert a memory card and save the files to your computerprint a proof sheet on page complete the proof sheet on page print photos from a proof sheetprint photos by scanning a proof sheet on page memory cardcomplete the proof sheet print a proof sheetmemory card 1. All 2. Last 3. Custom Rangememory card 1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheetprint photos by scanning a proof sheet set photo print optionsset new print photo defaults on page memory cardborderless print change photo menu print optionsmemory card print photos directly from a memory card set new print photo defaultsmemory card select image sizememory card print individual photoscreate borderless prints use quick print to print the current photo deselect photosprint a DPOF file memory cardchange the speed of the slide show view photos in a slide showto print camera-selected photos memory cardshare photos through e-mail share digital photos through hp instant sharememory card share photos through e-mail on pagememory card use the hp photo & imaging galleryshare photos online through hp instant share Windows only chapter memory cardoverview use the copy featureschange default copy settings on page copy a two-page black-and-white document on pageincrease copy speed or quality change default copy settings2 Press 9 to select Set New Defaults from the Copy Menu copy3 Press Start Black copy a two-page black-and-white document5 Press Start Black copycopy make a 4 by 6 inch 10 by 15 cm borderless copy of a photocopy 6 Press to highlight 4 x 6, and then press OK11 Press Start Color make multiple copies of the same original4 Press Start Black or Start Color copycopy copy a 4 by 6 inch 10 by 15 cm photo onto a full-size pagecopy 6 Press 4 to select Paper Size from the Copy Menucopy copy a photo several times on one page12 Press Start Color 6 Press Start Black or Start Color resize an original to fit onto letter papercopy 6 Press Start Black or Start Color copycopy a document that has been faxed several times copy a washed-out original4 Press 8 to select Color Intensity from the Copy Menu 6 Press Start Color4 Press Start Black or Start Color enhance light areas of your copy4 Press Start Color copycopy make a postercopy prepare a color t-shirt transfer5 Press Start Black or Start Color To stop copying, press Cancel on the front panel stop copying4 Press to highlight Iron-On, and then press OK 5 Press Start Black or Start Colorscan an original use the scan featuresscan an original on page stop scanning on page send the scan to a computer connected directly to the hp psc on pagescan send the scan to a computer connected directly to the hp psc4 Press Start Black or Start Color send the scan to a memory card loaded in your hp psc stop scanning4 Press Start Black or Start Color scanchapter scansend a fax use the fax featuresenter text on page print reports on page set up speed dialing on page control resolution and contrast on page set fax options on pagesend a basic fax enable fax confirmationsend a color original or photo fax send a two-page black-and-white fax4 Press Start Black 4 Press Start Black6 Press Start Black or Start Color send a fax using speed dials5 Press Start Color set number of rings before answering receive a faxset up your hp psc to answer fax calls manually on page set number of rings before answering on pageset up your hp psc to answer fax calls manually receive a fax manually set the fax headergenerate automated reports on page generate manual reports on page enter textprint reports generate manual reports generate automated reportscreate speed-dial entries on page delete speed-dial entries on page set up speed dialingcreate speed-dial entries change resolution control resolution and contrastdelete speed-dial entries change resolution on page change contrast on pagechange contrast set new defaults7 Press Start Black or Start Color 7 Press Start Black or Start Colorredial a busy or unanswered number automatically set fax optionsuse error correction mode ECM on page adjust the volume on pageadjust the volume use error correction mode ECMset automatic reduction for incoming faxes change the answer ring pattern distinctive ringingset the paper size set the date and timeset tone or pulse dialing set backup fax receptionreprint the faxes in memory To stop a fax you are sending or receiving, press Cancel stop faxing1 Press Setup 2 Press 5, then press chapter print print from a software application on pageMacintosh users set print optionsWindows users to change the print settings for all future jobsMacintosh users stop a print jobcopies & pages panel layout panelchapter printorder media order suppliesorder print cartridges print cartridgeschapter order suppliesclean the lid backing clean the glassmaintain your hp psc clean the glass on page clean the lid backing on pagework with print cartridges clean the exteriorcheck the ink levels align the print cartridges on page clean the print cartridges on pagemaintain your hp psc print a self-test reportto check the ink level for Macintosh users maintain your hp psc handle print cartridgesCopper contacts Plastic tape withmaintain your hp psc replace the print cartridgesPrint-carriage access door Print cartridge Caution! Do not touch the copper contacts or ink nozzles maintain your hp pscmaintain your hp psc use a photo print cartridgeuse the print cartridge protector to align the print cartridges from the front panel when prompted align the print cartridgesmaintain your hp psc to align the cartridges from the front panelclean the print cartridge contacts clean the print cartridges2 Click the Device Services tab 3 Click Align the Print Cartridges to align the print cartridges from the hp director for Windows usersmaintain your hp psc Contacts Nozzles do not cleanmaintain your hp psc restore factory defaultsset the power save time maintain your hp psc set the prompt delay timeget support and other information from the Internet 10 get hp psc supporthp customer support hp psc supportcall elsewhere in the world call in North America during warrantyhppsc country/regionhp technical support country/regioncountry/region hp technical supportprepare your hp psc for shipment call in Australia post-warrantyhp psc support country/regionhp psc support hp psc support hp distribution centerduration of limited warranty 11 warranty informationwarranty service warranty upgradeshewlett-packard limited global warranty statement returning your hp psc for serviceextent of limited warranty warranty informationlimitations of liability limitations of warrantylocal law warranty informationwarranty information limited warranty information for EU countriessystem requirements 12 technical informationsystem requirements on page paper specifications on page print specifications on page print margin specifications on pagepaper tray capacities paper specificationspaper weight Windows PC requirementspaper weight paper sizestechnical information typeprint margin specifications print specificationsresolution dpi modeprint resolution dpi copy specificationsscan resolution dpi technical informationphoto memory card specifications fax specificationstechnical information photo dpiphysical specifications scan specificationspower specifications environmental specificationsenvironmental product stewardship program material safety data sheetsprotecting the environment ozone productionrecycling program regulatory noticeshp inkjet supplies recycling program regulatory model identification numbertechnical information FCC statementtechnical information notice to users of the German telephone network notice to users of the European Economic Areadeclaration of conformity European Union technical informationtechnical information geräuschemissionnotice to users in Japan VCCI-2 notice to users in Korea Declares that the product declaration of conformitytechnical information how to tell if the instructions in this chapter apply to you 13 fax setuphow to tell if the instructions in this chapter apply to you on page how to choose the right fax setup for your office on pagefax setup how to choose the right fax setup for your officeuse this chapter if located in one of these countries/regions Yes, I receive voice calls No Please continue answering questions fax setupother equipment/services sharing your fax line select your fax setup case from this tablerecommended fax setup fax setupcase A separate fax line no voice calls received case B faxing with a distinctive ring service on the same linehow your hp psc will answer fax calls fax setuphow your hp psc will answer fax calls fax setupfax setup how to answer fax calls automaticallycase C shared voice/fax line fax setup how to answer fax calls manuallycase D fax line shared with PC modem no voice calls received how your hp psc will answer fax calls case E shared voice/fax line with PC modemfax setup how to answer fax calls automatically case F shared voice/fax line with answering machinehow to answer fax calls manually fax setuphow your hp psc will answer fax calls fax setupfax setup case G shared voice/fax line with PC modem and answering machinehow your hp psc will answer fax calls case H shared voice/fax line with voicemailfax setup fax setup case I shared voice/fax line with PC modem and voicemailhow to answer fax calls manually HP PSC fax setuphow to answer fax calls manually faxing from a DSL linefax setup Back view of the HP PSCuse hp instant share in five easy steps Windows 14 hp instant share setup and usesend a photo or image using your hp psc Macintosh on page why should I register with hp instant share Windows? on pagehp instant share use the e-mail buttonuse a scanned image use the hp instant share photo menu option5 Click the HP Instant Share tab hp instant sharehp instant share access hp instant share from the hp director1 Open the HP Director 4 Click the HP Instant Share tabaccess the e-mail option from the hp director on page send a photo or image using your hp psc Macintoshuse the e-mail button use the hp instant share photo menu optionaccess the e-mail option from the hp director why should I register with hp instant share Windows?use a scanned image hp instant shareinstallation troubleshooting 15 troubleshooting informationsoftware and hardware installation troubleshooting installation troubleshooting on pagepossible cause and solution problemtroubleshooting software installation troubleshootingreinstall it as described in Some of the icons are missing in the problemtroubleshooting follow these stepspossible cause and solution problemtroubleshooting to uninstall from a Windows computerpossible cause and solution problemto uninstall from a Macintosh computer Fax Setup Wizardpossible cause and solution problemtroubleshooting hardware installation troubleshootingpossible cause and solution problemtroubleshooting cartridges on pageproblem fax setup troubleshootingpossible cause and solution troubleshootingpossible cause and solution problemtroubleshooting End view of a 4-wire phone cordpossible cause and solution problemtroubleshooting use error correction mode ECM on page 68. Also contact yourpossible cause and solution problemtroubleshooting continuedpossible cause and solution problemtroubleshooting when sending faxes and when receiving faxes on pagehp instant share setup troubleshooting operational troubleshootinghp instant share troubleshooting error messagechapter troubleshootingNumerics indexPage Page hp psc 2400 series indexPage Visit the hp psc information center Q3083-90207 Q3083-90207