Manuals / HP / Computer Equipment / All in One Printer

HP 2400 2420 (Q3085A), 2400 2410xi (Q3088A) problem, possible cause and solution, troubleshooting

Models: 2400 2410xi (Q3088A)

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to uninstall from a Windows computer

troubleshooting

chapter 15

problem	possible cause and solution
Some of the icons are	If the essential icons (scan picture, scan document, send fax, and HP
missing in the	Gallery) do not appear, your installation might not be complete.
hp director	If your installation is incomplete, you might need to uninstall and then
	reinstall the software. Do not simply delete the HP PSC program files
	from your hard drive. Be sure to remove them properly using the
	uninstall utility provided in the HP PSC program group.

to uninstall from a Windows computer

1Disconnect your HP PSC from your computer.

2On the Windows task bar, click Start, Programs All Programs (XP), Hewlett-Packard, hp psc 2400 series, uninstall software.

3Follow the directions on the screen.

4If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5After the program finishes removing the software, disconnect your HP PSC, and restart your computer.

Note: It is important that you disconnect your HP PSC before restarting your computer.

6To reinstall the software, insert the HP PSC 2400 Series CD-ROM into your computer’s CD-ROM drive, and follow the instructions that appear on the screen

7After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC using the On button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC.

After connecting and turning on your HP PSC, you might have to wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Status Monitor icon in the System Tray.

8To verify that the software is properly installed, double-click the HP Director icon on the desktop. If the HP Director shows the key icons (scan picture, scan document, send fax, and HP Gallery), the software has been properly installed.

140	hp psc 2400 series

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HP 2400 2420 (Q3085A) manual problem, possible cause and solution, troubleshooting, to uninstall from a Windows computer

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one safety information Warning! Potential shock hazard1 hp psc overview contents4 use the copy features 2 load originals and load paper7 print from your computer 6 use the fax features11 warranty information 9 maintain your hp psc15 troubleshooting information 13 fax setup14 hp instant share setup and use indexcontents viiihp psc 2400 series description get helphelp For Windows users Go to the HP Director, and click Helphp psc 2400 series front panel overview on page menu overview on page hp psc overviewthe hp psc 2400 series at a glance on page use the hp director software to do more with your hp psc on pagepurpose featurethe hp psc 2400 series at a glance hp psc overviewfront panel overview buttonhp psc overview button hp psc overview9 Keypad enter fax numbers, values, or text menu overview hp psc overview use the hp director software to do more with your hp pscopen the hp director for Windows users open the hp director for Windows users on pagefeature 1 Status use this feature to display the current status of yourhp psc overview open the hp director all-in-one using Macintosh OS open the hp director for Macintosh usersfeature hp psc overviewfeature purpose open the hp director using Macintosh OShp psc overview feature hp psc overviewload an original on page load paper on page load envelopes on page load originals and load paperload an original load 4 by 6 inch 10 by 15 cm photo paper on pageload paper load originals & paperload the input tray load originals & paperload envelopes load originals & paperload 4 by 6 inch 10 by 15 cm photo paper load postcards or Hagaki cardsload originals & paper paper recommended papersload other types of paper in the input tray tipspaper set the paper typeset paper type from the copy menu tipsset the paper size from the copy menu set the paper sizeset paper type from the photo menu set the paper size from the photo menuavoid jams load originals & paperload originals & paper chapterwhat is a memory card? on page what is a memory card?use a photo memory card insert a memory card and save the files to your computer on pageinsert a memory card and save the files to your computer memory cardprint photos by scanning a proof sheet on page print photos from a proof sheetprint a proof sheet on page complete the proof sheet on page memory cardmemory card print a proof sheetcomplete the proof sheet 1. All 2. Last 3. Custom Range1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheet memory cardset new print photo defaults on page set photo print optionsprint photos by scanning a proof sheet memory cardchange photo menu print options memory cardborderless print memory card set new print photo defaultsprint photos directly from a memory card select image sizeprint individual photos create borderless printsmemory card print a DPOF file deselect photosuse quick print to print the current photo memory cardto print camera-selected photos view photos in a slide showchange the speed of the slide show memory cardmemory card share digital photos through hp instant shareshare photos through e-mail share photos through e-mail on pageuse the hp photo & imaging gallery share photos online through hp instant share Windows onlymemory card memory card chapterchange default copy settings on page use the copy featuresoverview copy a two-page black-and-white document on page2 Press 9 to select Set New Defaults from the Copy Menu change default copy settingsincrease copy speed or quality copy5 Press Start Black copy a two-page black-and-white document3 Press Start Black copymake a 4 by 6 inch 10 by 15 cm borderless copy of a photo copy6 Press to highlight 4 x 6, and then press OK copy4 Press Start Black or Start Color make multiple copies of the same original11 Press Start Color copycopy a 4 by 6 inch 10 by 15 cm photo onto a full-size page copy6 Press 4 to select Paper Size from the Copy Menu copycopy a photo several times on one page 12 Press Start Colorcopy resize an original to fit onto letter paper copy6 Press Start Black or Start Color copy 6 Press Start Black or Start Color4 Press 8 to select Color Intensity from the Copy Menu copy a washed-out originalcopy a document that has been faxed several times 6 Press Start Color4 Press Start Color enhance light areas of your copy4 Press Start Black or Start Color copymake a poster copyprepare a color t-shirt transfer 5 Press Start Black or Start Colorcopy 4 Press to highlight Iron-On, and then press OK stop copyingTo stop copying, press Cancel on the front panel 5 Press Start Black or Start Colorscan an original on page stop scanning on page use the scan featuresscan an original send the scan to a computer connected directly to the hp psc on pagesend the scan to a computer connected directly to the hp psc 4 Press Start Black or Start Colorscan 4 Press Start Black or Start Color stop scanningsend the scan to a memory card loaded in your hp psc scanscan chapterenter text on page print reports on page set up speed dialing on page use the fax featuressend a fax control resolution and contrast on page set fax options on pageenable fax confirmation send a basic fax4 Press Start Black send a two-page black-and-white faxsend a color original or photo fax 4 Press Start Blacksend a fax using speed dials 5 Press Start Color6 Press Start Black or Start Color set up your hp psc to answer fax calls manually on page receive a faxset number of rings before answering set number of rings before answering on pageset up your hp psc to answer fax calls manually set the fax header receive a fax manuallyenter text print reportsgenerate automated reports on page generate manual reports on page generate automated reports generate manual reportsset up speed dialing create speed-dial entriescreate speed-dial entries on page delete speed-dial entries on page delete speed-dial entries control resolution and contrastchange resolution change resolution on page change contrast on page7 Press Start Black or Start Color set new defaultschange contrast 7 Press Start Black or Start Coloruse error correction mode ECM on page set fax optionsredial a busy or unanswered number automatically adjust the volume on pageset automatic reduction for incoming faxes use error correction mode ECMadjust the volume change the answer ring pattern distinctive ringingset the date and time set the paper sizeset backup fax reception reprint the faxes in memoryset tone or pulse dialing stop faxing 1 Press Setup 2 Press 5, then pressTo stop a fax you are sending or receiving, press Cancel chapter print from a software application on page printWindows users set print optionsMacintosh users to change the print settings for all future jobscopies & pages panel stop a print jobMacintosh users layout panelprint chapterorder print cartridges order suppliesorder media print cartridgesorder supplies chaptermaintain your hp psc clean the glassclean the lid backing clean the glass on page clean the lid backing on pagecheck the ink levels clean the exteriorwork with print cartridges align the print cartridges on page clean the print cartridges on pageprint a self-test report to check the ink level for Macintosh usersmaintain your hp psc Copper contacts handle print cartridgesmaintain your hp psc Plastic tape withreplace the print cartridges Print-carriage access door Print cartridgemaintain your hp psc maintain your hp psc Caution! Do not touch the copper contacts or ink nozzlesuse a photo print cartridge use the print cartridge protectormaintain your hp psc maintain your hp psc align the print cartridgesto align the print cartridges from the front panel when prompted to align the cartridges from the front panel2 Click the Device Services tab 3 Click Align the Print Cartridges clean the print cartridgesclean the print cartridge contacts to align the print cartridges from the hp director for Windows usersContacts Nozzles do not clean maintain your hp pscrestore factory defaults set the power save timemaintain your hp psc set the prompt delay time maintain your hp pschp customer support 10 get hp psc supportget support and other information from the Internet hp psc supporthppsc call in North America during warrantycall elsewhere in the world country/regioncountry/region country/regionhp technical support hp technical supporthp psc support call in Australia post-warrantyprepare your hp psc for shipment country/regionhp psc support hp distribution center hp psc supportwarranty service 11 warranty informationduration of limited warranty warranty upgradesextent of limited warranty returning your hp psc for servicehewlett-packard limited global warranty statement warranty informationlocal law limitations of warrantylimitations of liability warranty informationlimited warranty information for EU countries warranty informationsystem requirements on page paper specifications on page 12 technical informationsystem requirements print specifications on page print margin specifications on pagepaper weight paper specificationspaper tray capacities Windows PC requirementstechnical information paper sizespaper weight typeresolution dpi print specificationsprint margin specifications modescan resolution dpi copy specificationsprint resolution dpi technical informationtechnical information fax specificationsphoto memory card specifications photo dpipower specifications scan specificationsphysical specifications environmental specificationsprotecting the environment material safety data sheetsenvironmental product stewardship program ozone productionhp inkjet supplies recycling program regulatory noticesrecycling program regulatory model identification numberFCC statement technical informationtechnical information declaration of conformity European Union notice to users of the European Economic Areanotice to users of the German telephone network technical informationgeräuschemission notice to users in Japan VCCI-2 notice to users in Koreatechnical information declaration of conformity technical informationDeclares that the product how to tell if the instructions in this chapter apply to you on page 13 fax setuphow to tell if the instructions in this chapter apply to you how to choose the right fax setup for your office on pagehow to choose the right fax setup for your office use this chapter if located in one of these countries/regionsfax setup fax setup Yes, I receive voice calls No Please continue answering questionsrecommended fax setup select your fax setup case from this tableother equipment/services sharing your fax line fax setuphow your hp psc will answer fax calls case B faxing with a distinctive ring service on the same linecase A separate fax line no voice calls received fax setupfax setup how your hp psc will answer fax callshow to answer fax calls automatically case C shared voice/fax linefax setup how to answer fax calls manually case D fax line shared with PC modem no voice calls receivedfax setup case E shared voice/fax line with PC modem fax setuphow your hp psc will answer fax calls how to answer fax calls manually case F shared voice/fax line with answering machinehow to answer fax calls automatically fax setupfax setup how your hp psc will answer fax callscase G shared voice/fax line with PC modem and answering machine fax setupcase H shared voice/fax line with voicemail fax setuphow your hp psc will answer fax calls case I shared voice/fax line with PC modem and voicemail how to answer fax calls manuallyfax setup fax setup HP PSCfax setup faxing from a DSL linehow to answer fax calls manually Back view of the HP PSCsend a photo or image using your hp psc Macintosh on page 14 hp instant share setup and useuse hp instant share in five easy steps Windows why should I register with hp instant share Windows? on pageuse the e-mail button hp instant share5 Click the HP Instant Share tab use the hp instant share photo menu optionuse a scanned image hp instant share1 Open the HP Director access hp instant share from the hp directorhp instant share 4 Click the HP Instant Share tabuse the e-mail button send a photo or image using your hp psc Macintoshaccess the e-mail option from the hp director on page use the hp instant share photo menu optionuse a scanned image why should I register with hp instant share Windows?access the e-mail option from the hp director hp instant sharesoftware and hardware installation troubleshooting 15 troubleshooting informationinstallation troubleshooting installation troubleshooting on pagetroubleshooting problempossible cause and solution software installation troubleshootingtroubleshooting problemreinstall it as described in Some of the icons are missing in the follow these stepstroubleshooting problempossible cause and solution to uninstall from a Windows computerto uninstall from a Macintosh computer problempossible cause and solution Fax Setup Wizardtroubleshooting problempossible cause and solution hardware installation troubleshootingtroubleshooting problempossible cause and solution cartridges on pagepossible cause and solution fax setup troubleshootingproblem troubleshootingtroubleshooting problempossible cause and solution End view of a 4-wire phone cordtroubleshooting problempossible cause and solution use error correction mode ECM on page 68. Also contact yourtroubleshooting problempossible cause and solution continuedtroubleshooting problempossible cause and solution when sending faxes and when receiving faxes on pagehp instant share troubleshooting operational troubleshootinghp instant share setup troubleshooting error messagetroubleshooting chapterindex NumericsPage Page index hp psc 2400 seriesPage Q3083-90207 Q3083-90207 Visit the hp psc information center