Manuals / HP / Computer Equipment / All in One Printer

HP 2400 2405 (Q3086A) problem, possible cause and solution, cartridges on page, troubleshooting

Models: 2400 2410xi (Q3088A)

1 166

Download 166 pages 62.29 Kb

Page 153

cartridges on page 86.

	troubleshooting information

problem	possible cause and solution

I received a message	The HP PSC prompts you to align cartridges every time you install a
on the front panel	new print cartridge. For more information, see align the print
display to align the	cartridges on page 86.
print cartridges

My HP PSC does not	Make sure each of the power cords is firmly connected, and wait a
turn on	few seconds for the HP PSC to turn on. Also, if the HP PSC is plugged
	in to a power strip, make sure the power strip is turned on.

The HP PSC does not	First check to see whether the print cartridge is out of ink. To do this,
print	see print a self-test report on page 81.
	However, before you do this, check the print cartridge to make sure
	you have properly removed its packaging. Being careful not to touch
	the copper contacts or ink nozzles, make sure you have gently pulled
	the pink tab to remove the plastic tape.

	If you determine that you need to replace a print cartridge see replace
	the print cartridges on page 83.

I received a message	If either a paper jam or blocked carriage error message appears in
on the front panel	the front panel display, there might be some packing material inside
display about a paper	the HP PSC. Lift open the print-carriage access door to expose the
jam or a blocked	print cartridges and remove any packing material or other items that
carriage	do not belong there.

troubleshooting

reference guide

143

Image 153

HP 2400 2405 (Q3086A) manual problem, possible cause and solution, cartridges on page, see print a self-test report on page

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one Warning! Potential shock hazard safety information4 use the copy features contents1 hp psc overview 2 load originals and load paper11 warranty information 6 use the fax features7 print from your computer 9 maintain your hp psc14 hp instant share setup and use 13 fax setup15 troubleshooting information indexcontents viiihp psc 2400 series help get helpdescription For Windows users Go to the HP Director, and click Helphp psc 2400 series the hp psc 2400 series at a glance on page hp psc overviewfront panel overview on page menu overview on page use the hp director software to do more with your hp psc on pagethe hp psc 2400 series at a glance featurepurpose hp psc overviewfront panel overview buttonhp psc overview button hp psc overview9 Keypad enter fax numbers, values, or text menu overview open the hp director for Windows users use the hp director software to do more with your hp pschp psc overview open the hp director for Windows users on pagefeature 1 Status use this feature to display the current status of yourhp psc overview feature open the hp director for Macintosh usersopen the hp director all-in-one using Macintosh OS hp psc overviewfeature purpose open the hp director using Macintosh OShp psc overview hp psc overview featureload an original load originals and load paperload an original on page load paper on page load envelopes on page load 4 by 6 inch 10 by 15 cm photo paper on pageload originals & paper load paperload originals & paper load the input trayload originals & paper load envelopesload 4 by 6 inch 10 by 15 cm photo paper load postcards or Hagaki cardsload originals & paper load other types of paper in the input tray recommended paperspaper tipsset paper type from the copy menu set the paper typepaper tipsset paper type from the photo menu set the paper sizeset the paper size from the copy menu set the paper size from the photo menuload originals & paper avoid jamschapter load originals & paperuse a photo memory card what is a memory card?what is a memory card? on page insert a memory card and save the files to your computer on pagememory card insert a memory card and save the files to your computerprint a proof sheet on page complete the proof sheet on page print photos from a proof sheetprint photos by scanning a proof sheet on page memory cardcomplete the proof sheet print a proof sheetmemory card 1. All 2. Last 3. Custom Rangememory card 1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheetprint photos by scanning a proof sheet set photo print optionsset new print photo defaults on page memory cardchange photo menu print options memory cardborderless print print photos directly from a memory card set new print photo defaultsmemory card select image sizeprint individual photos create borderless printsmemory card use quick print to print the current photo deselect photosprint a DPOF file memory cardchange the speed of the slide show view photos in a slide showto print camera-selected photos memory cardshare photos through e-mail share digital photos through hp instant sharememory card share photos through e-mail on pageuse the hp photo & imaging gallery share photos online through hp instant share Windows onlymemory card chapter memory cardoverview use the copy featureschange default copy settings on page copy a two-page black-and-white document on pageincrease copy speed or quality change default copy settings2 Press 9 to select Set New Defaults from the Copy Menu copy3 Press Start Black copy a two-page black-and-white document5 Press Start Black copycopy make a 4 by 6 inch 10 by 15 cm borderless copy of a photocopy 6 Press to highlight 4 x 6, and then press OK11 Press Start Color make multiple copies of the same original4 Press Start Black or Start Color copycopy copy a 4 by 6 inch 10 by 15 cm photo onto a full-size pagecopy 6 Press 4 to select Paper Size from the Copy Menucopy a photo several times on one page 12 Press Start Colorcopy resize an original to fit onto letter paper copy6 Press Start Black or Start Color 6 Press Start Black or Start Color copycopy a document that has been faxed several times copy a washed-out original4 Press 8 to select Color Intensity from the Copy Menu 6 Press Start Color4 Press Start Black or Start Color enhance light areas of your copy4 Press Start Color copycopy make a posterprepare a color t-shirt transfer 5 Press Start Black or Start Colorcopy To stop copying, press Cancel on the front panel stop copying4 Press to highlight Iron-On, and then press OK 5 Press Start Black or Start Colorscan an original use the scan featuresscan an original on page stop scanning on page send the scan to a computer connected directly to the hp psc on pagesend the scan to a computer connected directly to the hp psc 4 Press Start Black or Start Colorscan send the scan to a memory card loaded in your hp psc stop scanning4 Press Start Black or Start Color scanchapter scansend a fax use the fax featuresenter text on page print reports on page set up speed dialing on page control resolution and contrast on page set fax options on pagesend a basic fax enable fax confirmationsend a color original or photo fax send a two-page black-and-white fax4 Press Start Black 4 Press Start Blacksend a fax using speed dials 5 Press Start Color6 Press Start Black or Start Color set number of rings before answering receive a faxset up your hp psc to answer fax calls manually on page set number of rings before answering on pageset up your hp psc to answer fax calls manually receive a fax manually set the fax headerenter text print reportsgenerate automated reports on page generate manual reports on page generate manual reports generate automated reportsset up speed dialing create speed-dial entriescreate speed-dial entries on page delete speed-dial entries on page change resolution control resolution and contrastdelete speed-dial entries change resolution on page change contrast on pagechange contrast set new defaults7 Press Start Black or Start Color 7 Press Start Black or Start Colorredial a busy or unanswered number automatically set fax optionsuse error correction mode ECM on page adjust the volume on pageadjust the volume use error correction mode ECMset automatic reduction for incoming faxes change the answer ring pattern distinctive ringingset the paper size set the date and timeset backup fax reception reprint the faxes in memoryset tone or pulse dialing stop faxing 1 Press Setup 2 Press 5, then pressTo stop a fax you are sending or receiving, press Cancel chapter print print from a software application on pageMacintosh users set print optionsWindows users to change the print settings for all future jobsMacintosh users stop a print jobcopies & pages panel layout panelchapter printorder media order suppliesorder print cartridges print cartridgeschapter order suppliesclean the lid backing clean the glassmaintain your hp psc clean the glass on page clean the lid backing on pagework with print cartridges clean the exteriorcheck the ink levels align the print cartridges on page clean the print cartridges on pageprint a self-test report to check the ink level for Macintosh usersmaintain your hp psc maintain your hp psc handle print cartridgesCopper contacts Plastic tape withreplace the print cartridges Print-carriage access door Print cartridgemaintain your hp psc Caution! Do not touch the copper contacts or ink nozzles maintain your hp pscuse a photo print cartridge use the print cartridge protectormaintain your hp psc to align the print cartridges from the front panel when prompted align the print cartridgesmaintain your hp psc to align the cartridges from the front panelclean the print cartridge contacts clean the print cartridges2 Click the Device Services tab 3 Click Align the Print Cartridges to align the print cartridges from the hp director for Windows usersmaintain your hp psc Contacts Nozzles do not cleanrestore factory defaults set the power save timemaintain your hp psc maintain your hp psc set the prompt delay timeget support and other information from the Internet 10 get hp psc supporthp customer support hp psc supportcall elsewhere in the world call in North America during warrantyhppsc country/regionhp technical support country/regioncountry/region hp technical supportprepare your hp psc for shipment call in Australia post-warrantyhp psc support country/regionhp psc support hp psc support hp distribution centerduration of limited warranty 11 warranty informationwarranty service warranty upgradeshewlett-packard limited global warranty statement returning your hp psc for serviceextent of limited warranty warranty informationlimitations of liability limitations of warrantylocal law warranty informationwarranty information limited warranty information for EU countriessystem requirements 12 technical informationsystem requirements on page paper specifications on page print specifications on page print margin specifications on pagepaper tray capacities paper specificationspaper weight Windows PC requirementspaper weight paper sizestechnical information typeprint margin specifications print specificationsresolution dpi modeprint resolution dpi copy specificationsscan resolution dpi technical informationphoto memory card specifications fax specificationstechnical information photo dpiphysical specifications scan specificationspower specifications environmental specificationsenvironmental product stewardship program material safety data sheetsprotecting the environment ozone productionrecycling program regulatory noticeshp inkjet supplies recycling program regulatory model identification numbertechnical information FCC statementtechnical information notice to users of the German telephone network notice to users of the European Economic Areadeclaration of conformity European Union technical informationgeräuschemission notice to users in Japan VCCI-2 notice to users in Koreatechnical information declaration of conformity technical informationDeclares that the product how to tell if the instructions in this chapter apply to you 13 fax setuphow to tell if the instructions in this chapter apply to you on page how to choose the right fax setup for your office on pagehow to choose the right fax setup for your office use this chapter if located in one of these countries/regionsfax setup Yes, I receive voice calls No Please continue answering questions fax setupother equipment/services sharing your fax line select your fax setup case from this tablerecommended fax setup fax setupcase A separate fax line no voice calls received case B faxing with a distinctive ring service on the same linehow your hp psc will answer fax calls fax setuphow your hp psc will answer fax calls fax setuphow to answer fax calls automatically case C shared voice/fax linefax setup how to answer fax calls manually case D fax line shared with PC modem no voice calls receivedfax setup case E shared voice/fax line with PC modem fax setuphow your hp psc will answer fax calls how to answer fax calls automatically case F shared voice/fax line with answering machinehow to answer fax calls manually fax setuphow your hp psc will answer fax calls fax setupfax setup case G shared voice/fax line with PC modem and answering machinecase H shared voice/fax line with voicemail fax setuphow your hp psc will answer fax calls case I shared voice/fax line with PC modem and voicemail how to answer fax calls manuallyfax setup HP PSC fax setuphow to answer fax calls manually faxing from a DSL linefax setup Back view of the HP PSCuse hp instant share in five easy steps Windows 14 hp instant share setup and usesend a photo or image using your hp psc Macintosh on page why should I register with hp instant share Windows? on pagehp instant share use the e-mail buttonuse a scanned image use the hp instant share photo menu option5 Click the HP Instant Share tab hp instant sharehp instant share access hp instant share from the hp director1 Open the HP Director 4 Click the HP Instant Share tabaccess the e-mail option from the hp director on page send a photo or image using your hp psc Macintoshuse the e-mail button use the hp instant share photo menu optionaccess the e-mail option from the hp director why should I register with hp instant share Windows?use a scanned image hp instant shareinstallation troubleshooting 15 troubleshooting informationsoftware and hardware installation troubleshooting installation troubleshooting on pagepossible cause and solution problemtroubleshooting software installation troubleshootingreinstall it as described in Some of the icons are missing in the problemtroubleshooting follow these stepspossible cause and solution problemtroubleshooting to uninstall from a Windows computerpossible cause and solution problemto uninstall from a Macintosh computer Fax Setup Wizardpossible cause and solution problemtroubleshooting hardware installation troubleshootingpossible cause and solution problemtroubleshooting cartridges on pageproblem fax setup troubleshootingpossible cause and solution troubleshootingpossible cause and solution problemtroubleshooting End view of a 4-wire phone cordpossible cause and solution problemtroubleshooting use error correction mode ECM on page 68. Also contact yourpossible cause and solution problemtroubleshooting continuedpossible cause and solution problemtroubleshooting when sending faxes and when receiving faxes on pagehp instant share setup troubleshooting operational troubleshootinghp instant share troubleshooting error messagechapter troubleshootingNumerics indexPage Page hp psc 2400 series indexPage Visit the hp psc information center Q3083-90207 Q3083-90207