HP 2400 2450 (Q3090A-Japan only) manual problem, possible cause and solution, troubleshooting

troubleshooting information

For additional information on solving problems you might encounter while faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting section in the onscreen hp photo & imaging help.

problem	possible cause and solution
I have difficulties	• Make sure you connected the HP PSC from the port labeled
when sending faxes	“1-LINE” to your telephone wall jack using the phone cord
and when receiving	supplied in the box with your HP PSC.* This special 2-wire cord is
faxes	different from the more common 4-wire cords you might already
	have in your office. Check the end of the cord and compare it to
	the two types of cords shown below:

2-wire cord	4-wire cord
End view of the 2-wire phone	End view of a 4-wire phone cord
cord supplied in the box with	that might cause faxing problems
your HP PSC	if connected directly to your
	HP PSC

If you used the 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP PSC (at the port labeled “1-LINE”). For more information on how to connect this cord, refer to fax setup on page 115.

*This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP PSC, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Note: If the 2-wire cord is not long enough and you need to extend it, you might want to purchase a telephone cord extension connector. Attach the 2-wire cord from the HP PSC to one end of the extension connector, and then attach a 4-wire cord from the other end of the connector to the telephone wall jack.

•Make sure you have correctly connected the HP PSC to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with your

HP PSC.

Use the 1-LINE port on the back of the HP PSC to connect to the wall jack, and use the 2-EXT port to connect any other equipment, such as a PC modem or an answering machine. For more information and connection diagrams, see fax setup on page 115.

troubleshooting

reference guide 145