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HP 2400 2405 (Q3086A) manual operational troubleshooting, hp instant share setup troubleshooting

Models: 2400 2410xi (Q3088A)

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hp instant share setup troubleshooting

troubleshooting information

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting below.

operational troubleshooting

The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP PSC. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Photo and Imaging Help, and then click hp psc 2400/2500 series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below. When you access the HP Instant Share website, online help is provided for any error messages encountered.

error message	possible cause and solution

Can’t connect to the	Your computer is unable to connect to the HP Instant Share server after
Internet	the Go Online screen appears.
	• Check your Internet connection and make sure you are online.
	• If you are behind a firewall, verify that your browser proxy settings
	are correct.

HP Instant Share	The HP Instant Share server is currently down for maintenance.
Service temporarily	• Try connecting again later.
unavailable

troubleshooting

reference guide

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HP 2400 2405 (Q3086A) manual operational troubleshooting, hp instant share setup troubleshooting, error message

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one Warning! Potential shock hazard safety information2 load originals and load paper contents4 use the copy features 1 hp psc overview9 maintain your hp psc 6 use the fax features11 warranty information 7 print from your computerindex 13 fax setup14 hp instant share setup and use 15 troubleshooting informationcontents viiihp psc 2400 series For Windows users Go to the HP Director, and click Help get helphelp descriptionhp psc 2400 series use the hp director software to do more with your hp psc on page hp psc overviewthe hp psc 2400 series at a glance on page front panel overview on page menu overview on pagehp psc overview featurethe hp psc 2400 series at a glance purposefront panel overview buttonhp psc overview button hp psc overview9 Keypad enter fax numbers, values, or text menu overview open the hp director for Windows users on page use the hp director software to do more with your hp pscopen the hp director for Windows users hp psc overviewfeature 1 Status use this feature to display the current status of yourhp psc overview hp psc overview open the hp director for Macintosh usersfeature open the hp director all-in-one using Macintosh OSfeature purpose open the hp director using Macintosh OShp psc overview hp psc overview featureload 4 by 6 inch 10 by 15 cm photo paper on page load originals and load paperload an original load an original on page load paper on page load envelopes on pageload originals & paper load paperload originals & paper load the input trayload originals & paper load envelopesload 4 by 6 inch 10 by 15 cm photo paper load postcards or Hagaki cardsload originals & paper tips recommended papersload other types of paper in the input tray papertips set the paper typeset paper type from the copy menu paperset the paper size from the photo menu set the paper sizeset paper type from the photo menu set the paper size from the copy menuload originals & paper avoid jamschapter load originals & paperinsert a memory card and save the files to your computer on page what is a memory card?use a photo memory card what is a memory card? on pagememory card insert a memory card and save the files to your computermemory card print photos from a proof sheetprint a proof sheet on page complete the proof sheet on page print photos by scanning a proof sheet on page1. All 2. Last 3. Custom Range print a proof sheetcomplete the proof sheet memory cardmemory card 1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheetmemory card set photo print optionsprint photos by scanning a proof sheet set new print photo defaults on pagechange photo menu print options memory cardborderless print select image size set new print photo defaultsprint photos directly from a memory card memory cardprint individual photos create borderless printsmemory card memory card deselect photosuse quick print to print the current photo print a DPOF filememory card view photos in a slide showchange the speed of the slide show to print camera-selected photosshare photos through e-mail on page share digital photos through hp instant shareshare photos through e-mail memory carduse the hp photo & imaging gallery share photos online through hp instant share Windows onlymemory card chapter memory cardcopy a two-page black-and-white document on page use the copy featuresoverview change default copy settings on pagecopy change default copy settingsincrease copy speed or quality 2 Press 9 to select Set New Defaults from the Copy Menucopy copy a two-page black-and-white document3 Press Start Black 5 Press Start Blackcopy make a 4 by 6 inch 10 by 15 cm borderless copy of a photocopy 6 Press to highlight 4 x 6, and then press OKcopy make multiple copies of the same original11 Press Start Color 4 Press Start Black or Start Colorcopy copy a 4 by 6 inch 10 by 15 cm photo onto a full-size pagecopy 6 Press 4 to select Paper Size from the Copy Menucopy a photo several times on one page 12 Press Start Colorcopy resize an original to fit onto letter paper copy6 Press Start Black or Start Color 6 Press Start Black or Start Color copy6 Press Start Color copy a washed-out originalcopy a document that has been faxed several times 4 Press 8 to select Color Intensity from the Copy Menucopy enhance light areas of your copy4 Press Start Black or Start Color 4 Press Start Colorcopy make a posterprepare a color t-shirt transfer 5 Press Start Black or Start Colorcopy 5 Press Start Black or Start Color stop copyingTo stop copying, press Cancel on the front panel 4 Press to highlight Iron-On, and then press OKsend the scan to a computer connected directly to the hp psc on page use the scan featuresscan an original scan an original on page stop scanning on pagesend the scan to a computer connected directly to the hp psc 4 Press Start Black or Start Colorscan scan stop scanningsend the scan to a memory card loaded in your hp psc 4 Press Start Black or Start Colorchapter scancontrol resolution and contrast on page set fax options on page use the fax featuressend a fax enter text on page print reports on page set up speed dialing on pagesend a basic fax enable fax confirmation4 Press Start Black send a two-page black-and-white faxsend a color original or photo fax 4 Press Start Blacksend a fax using speed dials 5 Press Start Color6 Press Start Black or Start Color set number of rings before answering on page receive a faxset number of rings before answering set up your hp psc to answer fax calls manually on pageset up your hp psc to answer fax calls manually receive a fax manually set the fax headerenter text print reportsgenerate automated reports on page generate manual reports on page generate manual reports generate automated reportsset up speed dialing create speed-dial entriescreate speed-dial entries on page delete speed-dial entries on page change resolution on page change contrast on page control resolution and contrastchange resolution delete speed-dial entries7 Press Start Black or Start Color set new defaultschange contrast 7 Press Start Black or Start Coloradjust the volume on page set fax optionsredial a busy or unanswered number automatically use error correction mode ECM on pagechange the answer ring pattern distinctive ringing use error correction mode ECMadjust the volume set automatic reduction for incoming faxesset the paper size set the date and timeset backup fax reception reprint the faxes in memoryset tone or pulse dialing stop faxing 1 Press Setup 2 Press 5, then pressTo stop a fax you are sending or receiving, press Cancel chapter print print from a software application on pageto change the print settings for all future jobs set print optionsMacintosh users Windows userslayout panel stop a print jobMacintosh users copies & pages panelchapter printprint cartridges order suppliesorder media order print cartridgeschapter order suppliesclean the glass on page clean the lid backing on page clean the glassclean the lid backing maintain your hp pscalign the print cartridges on page clean the print cartridges on page clean the exteriorwork with print cartridges check the ink levelsprint a self-test report to check the ink level for Macintosh usersmaintain your hp psc Plastic tape with handle print cartridgesmaintain your hp psc Copper contactsreplace the print cartridges Print-carriage access door Print cartridgemaintain your hp psc Caution! Do not touch the copper contacts or ink nozzles maintain your hp pscuse a photo print cartridge use the print cartridge protectormaintain your hp psc to align the cartridges from the front panel align the print cartridgesto align the print cartridges from the front panel when prompted maintain your hp pscto align the print cartridges from the hp director for Windows users clean the print cartridgesclean the print cartridge contacts 2 Click the Device Services tab 3 Click Align the Print Cartridgesmaintain your hp psc Contacts Nozzles do not cleanrestore factory defaults set the power save timemaintain your hp psc maintain your hp psc set the prompt delay timehp psc support 10 get hp psc supportget support and other information from the Internet hp customer supportcountry/region call in North America during warrantycall elsewhere in the world hppschp technical support country/regionhp technical support country/regioncountry/region call in Australia post-warrantyprepare your hp psc for shipment hp psc supporthp psc support hp psc support hp distribution centerwarranty upgrades 11 warranty informationduration of limited warranty warranty servicewarranty information returning your hp psc for servicehewlett-packard limited global warranty statement extent of limited warrantywarranty information limitations of warrantylimitations of liability local lawwarranty information limited warranty information for EU countriesprint specifications on page print margin specifications on page 12 technical informationsystem requirements system requirements on page paper specifications on pageWindows PC requirements paper specificationspaper tray capacities paper weighttype paper sizespaper weight technical informationmode print specificationsprint margin specifications resolution dpitechnical information copy specificationsprint resolution dpi scan resolution dpiphoto dpi fax specificationsphoto memory card specifications technical informationenvironmental specifications scan specificationsphysical specifications power specificationsozone production material safety data sheetsenvironmental product stewardship program protecting the environmentregulatory model identification number regulatory noticesrecycling program hp inkjet supplies recycling programtechnical information FCC statementtechnical information technical information notice to users of the European Economic Areanotice to users of the German telephone network declaration of conformity European Uniongeräuschemission notice to users in Japan VCCI-2 notice to users in Koreatechnical information declaration of conformity technical informationDeclares that the product how to choose the right fax setup for your office on page 13 fax setuphow to tell if the instructions in this chapter apply to you how to tell if the instructions in this chapter apply to you on pagehow to choose the right fax setup for your office use this chapter if located in one of these countries/regionsfax setup Yes, I receive voice calls No Please continue answering questions fax setupfax setup select your fax setup case from this tableother equipment/services sharing your fax line recommended fax setupfax setup case B faxing with a distinctive ring service on the same linecase A separate fax line no voice calls received how your hp psc will answer fax callshow your hp psc will answer fax calls fax setuphow to answer fax calls automatically case C shared voice/fax linefax setup how to answer fax calls manually case D fax line shared with PC modem no voice calls receivedfax setup case E shared voice/fax line with PC modem fax setuphow your hp psc will answer fax calls fax setup case F shared voice/fax line with answering machinehow to answer fax calls automatically how to answer fax calls manuallyhow your hp psc will answer fax calls fax setupfax setup case G shared voice/fax line with PC modem and answering machinecase H shared voice/fax line with voicemail fax setuphow your hp psc will answer fax calls case I shared voice/fax line with PC modem and voicemail how to answer fax calls manuallyfax setup HP PSC fax setupBack view of the HP PSC faxing from a DSL linehow to answer fax calls manually fax setupwhy should I register with hp instant share Windows? on page 14 hp instant share setup and useuse hp instant share in five easy steps Windows send a photo or image using your hp psc Macintosh on pagehp instant share use the e-mail buttonhp instant share use the hp instant share photo menu optionuse a scanned image 5 Click the HP Instant Share tab4 Click the HP Instant Share tab access hp instant share from the hp directorhp instant share 1 Open the HP Directoruse the hp instant share photo menu option send a photo or image using your hp psc Macintoshaccess the e-mail option from the hp director on page use the e-mail buttonhp instant share why should I register with hp instant share Windows?access the e-mail option from the hp director use a scanned imageinstallation troubleshooting on page 15 troubleshooting informationinstallation troubleshooting software and hardware installation troubleshootingsoftware installation troubleshooting problempossible cause and solution troubleshootingfollow these steps problemreinstall it as described in Some of the icons are missing in the troubleshootingto uninstall from a Windows computer problempossible cause and solution troubleshootingFax Setup Wizard problempossible cause and solution to uninstall from a Macintosh computerhardware installation troubleshooting problempossible cause and solution troubleshootingcartridges on page problempossible cause and solution troubleshootingtroubleshooting fax setup troubleshootingproblem possible cause and solutionEnd view of a 4-wire phone cord problempossible cause and solution troubleshootinguse error correction mode ECM on page 68. Also contact your problempossible cause and solution troubleshootingcontinued problempossible cause and solution troubleshootingwhen sending faxes and when receiving faxes on page problempossible cause and solution troubleshootingerror message operational troubleshootinghp instant share setup troubleshooting hp instant share troubleshootingchapter troubleshootingNumerics indexPage Page hp psc 2400 series indexPage Visit the hp psc information center Q3083-90207 Q3083-90207