Motorola QIP7000 installation manual Troubleshooting, Problem, Possible Solution, 574702-001 a

Troubleshooting

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Problem	Possible Solution
There is no audio	Not all Dolby® Digital programs feature full 5.1 surround sound. In some
from the center	cases, the programs may only contain left and right stereo audio.
and/or surround	•	Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the
speakers of a		QIP set-top and the home theater receiver.
home theater	•	Verify that the home theater receiver is set to a surround sound audio
receiver connected		mode (Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).
to the QIP set-top	•	Verify that the receiver is properly configured to work with all connected
		speakers.
There is no video	•	Verify that the TV is powered on and set to the appropriate input source for
on the TV screen		the QIP set-top.
	•	Verify that the QIP set-top is powered on and tuned to an authorized cable
		channel.
	•	Verify that all video cables between the QIP set-top and the TV are firmly
		connected.
	•	Verify that the coaxial cable feed is firmly connected to the QIP set-top and
		the wall jack.
	•	If the QIP set-top video output is connected to a home theater unit, verify
		that the home theater unit is powered on and set to the appropriate input
		source.
	•	If the QIP set-top video output is connected to a TV through an HDMI
		connection, power off the TV and then power off the QIP set-top. Wait one
		second and then power on the devices.
	Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i)
	available on the QIP set-top. To select a different format:
	1. Ensure that your QIP set-top is plugged into a power outlet and is turned
		off.
	2. Ensure the TV is turned on and tuned to the appropriate channel for the
		set-top
	3. Press the MENU key on the front panel. Your settings are displayed on
		the QIP set-top front panel display.
	4. Use the ▲ and ▼ keys on the front panel to display the HDMI/YPbPr
		OUTPUT setting.
	5. Press the ► key to cycle through the available output formats until a
		picture displays on the TV.
No graphics or	If you use the IEEE-1394 connection, on-screen graphics, including closed
program guides	captions and program guides, are not displayed by the QIP set-top. On-
appear on the TV	screen graphics and captions may still be overlaid by your TV, if enabled.
screen	Alternatively, use HDMI or component video instead.
No closed captions	•	Verify on the User Settings menu that closed captions are enabled on the
display		QIP set-top.
	•	Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

There are black bars to the right and left of the picture

Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video).

•If the QIP7000 series is connected to a widescreen TV, verify that the TV

TYPE is set to 16:9 in the User Settings menu.

Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual		74
574702-001 a	This document is uncontrolled pending incorporation in a Motorola CMS