Motorola QIP7000 installation manual Diagnostics, 574702-001 a

Models: QIP7000

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Diagnostics


QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual		61
574702-001 a	This document is uncontrolled pending incorporation in a Motorola CMS

Page 69

Image 69

Motorola QIP7000 Diagnostics, 574702-001 a, This document is uncontrolled pending incorporation in a Motorola CMS

Contents

Installation Manual QIP7000 P2 SeriesHybrid QAM/IP HD Set-top Terminal 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation, transformation, or adaptation without written permission from Motorola, Inc IMPORTANT SAFETY INSTRUCTIONS Safety and ComplianceImportant Safety Considerations During Transportation to the Subscriber HomeDuring Installation FCC Compliancethe user’s authority to operate the equipment FCC Declaration of Conformity Canada Industry Canada ICCaring for the Environment by Recycling Safety and Compliance ContentsInstallation IntroductionTables 574702-001 a Figures1Introduction Figure 2 - QIP7100 Front and rear views Figure 1 - QIP7232 Front and rear viewsIntroduction 574702-001 aStandard Audio/Video Features FeaturesTuners Standard DVR Functionality Only available with the QIP7232Standard Data Features Standard Miscellaneous FeaturesTable 1 - DVR Recording Time Guidelines Getting Help Calling for RepairsMotorola Online http//businessonline.motorola.com Rear Panel Front PanelFigure 3 - QIP7232 front panel Table 2 - Front panelFigure 4 - Rear panel Table 3 - Rear panel connections M-CardOverview Lable DescriptionSystem Overview PON OverviewFigure 5 - PON overview Whole Home IP Video Customer Premises Network-Embedded MoCA BHR Figure 6 - Whole Home IP Video CPE overview Figure 7 - MoCA RF spectrum MoCAFigure 8 - Multi room DVR network Multi-Room DVRFigure 10 - MoCA Set-Tops Whole Home IP Video Network InstallationInstallation InstallationBefore You Begin During the installationSTB MAC Figure 11 - QIP Set-Top MAC Addresses2. Optimize the high-definition settings Table 4 - Sample table listing signal levels and MAC AddressesChecking the Home Coaxial Network Topology Video Connection Options can cause ingressTable 5 - QIP7000 series video outputs Clearing the Hard Drive Audio Connection OptionsConnecting to the ONT Figure 12 - Connecting to the ONT1000network or satellite dish Connecting to the ONT with embedded MoCA Figure 13 - Connecting to the ONT1000Mnetwork or satellite dish Installation Table 6 - ONT1000M ConnectionsName DescriptionConnecting Homes with Multiple Existing Cable Drops Connecting the Home RouterConnecting the Home Router - embedded MoCA ONT Installation Overview Figure 14 - Cabling to an HDTV Cabling to an HDTV for VideoFigure 15 - Cabling to an HDTV for Audio Cabling to an HDTV for AudioInstallation 574702-001 aFigure 16 - Cabling to an HDTV and A/V Receiver for Video Cabling to a High-Definition TV and an A/V Receiver for VideoFigure 17 - Cabling to an HDTV and A/V Receiver Cabling to a High-Definition TV and an A/V Receiver for AudioFigure 18 - Cabling to a Standard Definition stereo TV Cabling to a Standard-Definition TVInstallation 574702-001 aFigure 19 - Cabling to a Standard Definition TV, A/V Receiver and VCR Cabling to a Standard-Definition TV, A/V Receiver and VCRFigure 20 - Sample data devices you can connect to the QIP7000 series Data Device ConnectionsOperational Check for the Remote Control Optimizing the High-Definition SettingsVerifying the MoCA Network To exit the setting and move to another setting, press the or key Press the and keys to highlight the setting you wish to changeTo exit the menu and save your settings, press the power or menu key The User Settings menu options areSetting Description Installation574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSconfigured USER. Defaults to AUTO. Options are AUTO or USER Graphics Overlaying the Video4Diagnostics Using the DiagnosticsFigure 21 - Example of the front panel display for the main menu Diagnostics d01 General Status574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSDiagnostics Figure 22 - Example General Status display no errorError code code indicatorError Code DiagnosticsField Descriptiond02 Purchase Status Figure 23 - Front panel display for Purchase Status diagnosticDiagnostics 574702-001 aThe Purchase Status fields are DiagnosticsField Descriptiond03 Out-Of-Band OOB Status Figure 24 - Front panel display for the OOB diagnosticDiagnostics 574702-001 aField DiagnosticsDescription Front PanelAgile OOB Tuner Hunting Figure 25 - Front panel display for in band diagnostic Figure 4-5 Front panel display for in-band diagnosticd04 In-Band Status DiagnosticsField DiagnosticsDescription Front PanelFigure 26 - Front panel display of a unit address d05 Unit Address/SecurityDiagnostics 574702-001 aDiagnostics Separable SecurityField DescriptionThe Separable Security fields are DiagnosticsField Descriptiond06 Current Channel Status Diagnostics Figure 27 - Current channel status front panel displaysPurchasablePreview indicatorindicator Epoch authorizationField DiagnosticsDescription Front PanelFigure 28 - Ethernet Return front panel display d07 Upstream StatusDiagnostics 574702-001 aThe Ethernet Return fields are DiagnosticsField Descriptiond08 Code Modules Diagnostics Figure 29 - Front panel display for code modules574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSField DiagnosticsDescription StatusNote There is no front panel display for this diagnostic d09 Memory ConfigurationDiagnostics FieldDiagnostics d10 Audio/Video StatusField DescriptionField DiagnosticsDescription OSD DisplayField DiagnosticsDescription 574702-001 aDiagnostics d11 Interface/Port Status574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSDiagnostics 574702-001 aThis document is uncontrolled pending incorporation in a Motorola CMS The Interface Status fields are DiagnosticsField DescriptionDiagnostics d12 User Setting StatusSetting DescriptionSetting DiagnosticsDescription 574702-001 aThis two-page diagnostic displays the DVR and hard-drive status d13 DVR/Hard Drive StatusDiagnostics 574702-001 aNo - There is no over-temp problem DiagnosticsThe DVR/Hard Drive Status fields are FieldDiagnostics d14 Application Specific InformationField DescriptionFigure 30 - Interactive status front panel display d15 Interactive StatusDiagnostics FieldField DiagnosticsDescription 574702-001 aDiagnostics d16 Connected HomeField DescriptionTable 7 - TX Data Rate Diagnostics d17 Key Pad / LED Test574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSTable 8 - Troubleshooting Guidelines 5TroubleshootingTroubleshooting ProblemProblem TroubleshootingPossible Solution Note Closed captioning may not be available on the current programProblem TroubleshootingPossible Solution There are black bars above and below the pictureInsufficient RF Network Throughput IP Network IssuesBypassing an Amplifier Figure 31 - Using a diplexer to bypass a line amplifier574702-001 a 09/2009 Motorola, Inc 101 Tournament Drive Horsham, PA 19044 U.S.A