Manuals / Motorola / TV and Video / DVR

Motorola QIP7000 installation manual Getting Help, Calling for Repairs

Models: QIP7000

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Getting Help

Introduction

B

Getting Help

If you need assistance with your Motorola product, contact the Motorola Technical Support Call Center (TSCC):

•Toll-free: 1 888 944 HELP (1 888 944 4357)

•Direct: 1 847 725 4011

•Motorola Online: http://businessonline.motorola.com

The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers a technical documentation, repair status, shipping information and low priority issue creation/tracking. For specific Toll Free numbers when calling from outside of the United States please refer to your product manual or our web page.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company	From USA or Canada	Outside USA or Canada

World Wide Digital	1-800-227-0450	1-956-541-0600

Teleplan	1-800-352-5274	1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

•Pack the unit securely, if possible in its original factory shipping carton.

•Print or display the RSA number so it is easily visible on all equipment boxes.

•Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

•Ship the unit PREPAID to the address provided by the Service Center.


QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual		5
574702-001 a	This document is uncontrolled pending incorporation in a Motorola CMS

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Motorola QIP7000 installation manual Getting Help, Calling for Repairs, Motorola Online http//businessonline.motorola.com

Contents

QIP7000 P2 Series Installation ManualHybrid QAM/IP HD Set-top Terminal 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation, transformation, or adaptation without written permission from Motorola, Inc IMPORTANT SAFETY INSTRUCTIONS Safety and ComplianceImportant Safety Considerations During Transportation to the Subscriber HomeFCC Compliance During Installationthe user’s authority to operate the equipment Canada Industry Canada IC FCC Declaration of ConformityCaring for the Environment by Recycling Safety and Compliance ContentsInstallation IntroductionTables 574702-001 a Figures1Introduction Figure 2 - QIP7100 Front and rear views Figure 1 - QIP7232 Front and rear viewsIntroduction 574702-001 aStandard Audio/Video Features FeaturesTuners Standard DVR Functionality Only available with the QIP7232Standard Miscellaneous Features Standard Data FeaturesTable 1 - DVR Recording Time Guidelines Calling for Repairs Getting HelpMotorola Online http//businessonline.motorola.com Rear Panel Front PanelFigure 3 - QIP7232 front panel Table 2 - Front panelFigure 4 - Rear panel Table 3 - Rear panel connections M-CardOverview Lable DescriptionPON Overview System OverviewFigure 5 - PON overview Whole Home IP Video Customer Premises Network-Embedded MoCA BHR Figure 6 - Whole Home IP Video CPE overview Figure 7 - MoCA RF spectrum MoCAFigure 8 - Multi room DVR network Multi-Room DVRFigure 10 - MoCA Set-Tops Whole Home IP Video Network InstallationInstallation InstallationBefore You Begin During the installationSTB MAC Figure 11 - QIP Set-Top MAC AddressesTable 4 - Sample table listing signal levels and MAC Addresses 2. Optimize the high-definition settingsChecking the Home Coaxial Network Topology can cause ingress Video Connection OptionsTable 5 - QIP7000 series video outputs Clearing the Hard Drive Audio Connection OptionsFigure 12 - Connecting to the ONT1000 Connecting to the ONTnetwork or satellite dish Figure 13 - Connecting to the ONT1000M Connecting to the ONT with embedded MoCAnetwork or satellite dish Installation Table 6 - ONT1000M ConnectionsName DescriptionConnecting the Home Router Connecting Homes with Multiple Existing Cable DropsConnecting the Home Router - embedded MoCA ONT Installation Overview Figure 14 - Cabling to an HDTV Cabling to an HDTV for VideoFigure 15 - Cabling to an HDTV for Audio Cabling to an HDTV for AudioInstallation 574702-001 aFigure 16 - Cabling to an HDTV and A/V Receiver for Video Cabling to a High-Definition TV and an A/V Receiver for VideoFigure 17 - Cabling to an HDTV and A/V Receiver Cabling to a High-Definition TV and an A/V Receiver for AudioFigure 18 - Cabling to a Standard Definition stereo TV Cabling to a Standard-Definition TVInstallation 574702-001 aFigure 19 - Cabling to a Standard Definition TV, A/V Receiver and VCR Cabling to a Standard-Definition TV, A/V Receiver and VCRFigure 20 - Sample data devices you can connect to the QIP7000 series Data Device ConnectionsOptimizing the High-Definition Settings Operational Check for the Remote ControlVerifying the MoCA Network To exit the setting and move to another setting, press the or key Press the and keys to highlight the setting you wish to changeTo exit the menu and save your settings, press the power or menu key The User Settings menu options areSetting Description Installation574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSconfigured USER. Defaults to AUTO. Options are AUTO or USER Graphics Overlaying the VideoUsing the Diagnostics 4DiagnosticsFigure 21 - Example of the front panel display for the main menu Diagnostics d01 General Status574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSDiagnostics Figure 22 - Example General Status display no errorError code code indicatorError Code DiagnosticsField Descriptiond02 Purchase Status Figure 23 - Front panel display for Purchase Status diagnosticDiagnostics 574702-001 aThe Purchase Status fields are DiagnosticsField Descriptiond03 Out-Of-Band OOB Status Figure 24 - Front panel display for the OOB diagnosticDiagnostics 574702-001 aField DiagnosticsDescription Front PanelAgile OOB Tuner Hunting Figure 25 - Front panel display for in band diagnostic Figure 4-5 Front panel display for in-band diagnosticd04 In-Band Status DiagnosticsField DiagnosticsDescription Front PanelFigure 26 - Front panel display of a unit address d05 Unit Address/SecurityDiagnostics 574702-001 aDiagnostics Separable SecurityField DescriptionThe Separable Security fields are DiagnosticsField Descriptiond06 Current Channel Status Diagnostics Figure 27 - Current channel status front panel displaysPurchasablePreview indicatorindicator Epoch authorizationField DiagnosticsDescription Front PanelFigure 28 - Ethernet Return front panel display d07 Upstream StatusDiagnostics 574702-001 aThe Ethernet Return fields are DiagnosticsField Descriptiond08 Code Modules Diagnostics Figure 29 - Front panel display for code modules574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSField DiagnosticsDescription StatusNote There is no front panel display for this diagnostic d09 Memory ConfigurationDiagnostics FieldDiagnostics d10 Audio/Video StatusField DescriptionField DiagnosticsDescription OSD DisplayField DiagnosticsDescription 574702-001 aDiagnostics d11 Interface/Port Status574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS574702-001 a DiagnosticsThis document is uncontrolled pending incorporation in a Motorola CMS The Interface Status fields are DiagnosticsField DescriptionDiagnostics d12 User Setting StatusSetting DescriptionSetting DiagnosticsDescription 574702-001 aThis two-page diagnostic displays the DVR and hard-drive status d13 DVR/Hard Drive StatusDiagnostics 574702-001 aNo - There is no over-temp problem DiagnosticsThe DVR/Hard Drive Status fields are FieldDiagnostics d14 Application Specific InformationField DescriptionFigure 30 - Interactive status front panel display d15 Interactive StatusDiagnostics FieldField DiagnosticsDescription 574702-001 aDiagnostics d16 Connected HomeField DescriptionTable 7 - TX Data Rate Diagnostics d17 Key Pad / LED Test574702-001 a This document is uncontrolled pending incorporation in a Motorola CMSTable 8 - Troubleshooting Guidelines 5TroubleshootingTroubleshooting ProblemProblem TroubleshootingPossible Solution Note Closed captioning may not be available on the current programProblem TroubleshootingPossible Solution There are black bars above and below the pictureInsufficient RF Network Throughput IP Network IssuesBypassing an Amplifier Figure 31 - Using a diplexer to bypass a line amplifier574702-001 a 09/2009 Motorola, Inc 101 Tournament Drive Horsham, PA 19044 U.S.A