Troubleshooting

B

Problem

Possible Solution

 

 

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.

Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the QIP7000 series is tuned to a 4:3 program.

Set the TV TYPE to 4:3 Pan-Scan. This enables the QIP7000 series to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

There are black

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3

bars on all four

SD programming to fill the screen, depending on the capabilities of the TV,

sides of the picture

set 4:3 OVERRIDE to 480i or 480p.

 

This may occur on a 16:9 TV if the active video for an SD broadcast is in

 

letterbox format. To confirm, wait for a commercial or look for a graphic,

 

such as a network logo. If the commercial fills the screen from top to

 

bottom, or the graphic appears below the active video, the program is being

 

letterboxed by the broadcaster. You can minimize this by activating the zoom

 

feature on the TV.

 

A broadcaster may include black bars on either side of a widescreen

 

broadcast. This is called a “hybrid” aspect ratio and results in a black border

 

surrounding the video on a 4:3 TV. Because this is part of the broadcast, the

 

QIP7000 series cannot correct the video. You may be able to minimize the

 

border using the zoom feature on the TV.

 

 

Colors do not

Be sure to match up each signal to the same YPbPr connection on the TV.

appear correctly

Otherwise, colors will not appear correctly on your TV.

 

 

The QIP set-top is

The QIP7200 includes an integrated hard drive and a fan for cooling. During

making a humming

normal operation, the QIP7200 emits a low humming noise, similar to a

noise

personal computer. The noise varies in volume occasionally when the speed

 

of the internal fan adjusts to changes in the temperature around the QIP set-

 

top. Please note the hard drive will stay on even when the QIP7200 is turned

 

off (standby).

 

 

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual

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