Motorola QIP7000 5Troubleshooting, Troubleshooting Guidelines, Problem, Possible Solution

Troubleshooting

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5Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

		Table 8 – Troubleshooting Guidelines
Problem	Possible Solution
The QIP set-top	The QIP set-top may have received a software update and may not power on
will not power on	while the new software is being installed. Try again in a few minutes.
	•	Verify that the AC power cord is connected to the QIP set-top and an AC
		outlet. Unplug the QIP set-top from the AC outlet, plug it back in, and then
		press the POWER button.
	•	If the QIP set-top is connected to a switched outlet on another unit, verify
		that that unit is powered on. Unplug the power cord from the QIP set-top’s
		AC outlet, plug it back it in, and then press the POWER button. It is
		recommended that you use an unswitched outlet, if possible.
	•	Press the POWER button on the QIP set-top’s front panel instead of the
		remote control. The batteries in the remote control may be depleted.
The remote control	•	Verify that the remote control is in “STB” mode.
does not work	•	Verify that there are no obstructions between the remote control and the
		QIP set-top. Aim the remote control directly at the QIP set-top front panel,
		not the TV or VCR.
	The angle between the remote control and the QIP set-top may be too large.
	Stand in front of the QIP set-top and not too far to either side.
	•	Press and release operation keys one at a time, firmly and deliberately.
	•	Try changing channels using the buttons on the QIP set-top front panel.
	•	Check the batteries in the remote control. Install new batteries if needed.

There is no audio • Verify that the mute button on the QIP set-top or the remote control has

when viewing not been pressed. Press MUTE on the remote control to restore sound.

cable channels • If the QIP set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.

•If the QIP set-top audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed.

•Verify that you have the correct cables for the audio connections.

•Verify that the audio cables are firmly connected between the QIP set-top and the audio playback device (TV, receiver, DVD player, etc.).

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual		73
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