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HP 2400 2410 (Q3087A) problem, possible cause and solution, troubleshooting, follow these steps

Models: 2400 2410xi (Q3088A)

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Page 148

software installation troubleshooting

chapter 15

troubleshooting

to wait a few minutes for the HP PSC to connect to your computer. Otherwise, see Some of the icons are missing in the hp director on page 140.

•Open the Printers dialog box and check to see that the HP PSC is listed.

•Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is ready.

Task Tray

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the HP PSC software.

	problem	possible cause and solution

	When I insert the CD-	follow these steps:
	ROM into my	1 From the Windows Start menu, choose Run.
	computer’s CD-ROM	2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is
	drive, nothing
	drive, nothing	not assigned to drive letter d, use the appropriate drive letter), and
	happens
	happens	then click OK.
		then click OK.

	The minimum system	Your system does not meet the minimum requirements to install the
	checks screen	software. Click Details to see what the specific problem is. Then correct
	appears	the problem before attempting to install the software.

138	hp psc 2400 series

Image 148

HP 2400 2410 (Q3087A) problem, possible cause and solution, software installation troubleshooting, follow these steps

Contents

hp psc photosmart series all-in-one reference guide Page hp psc photosmart series all-in-one safety information Warning! Potential shock hazardcontents 4 use the copy features1 hp psc overview 2 load originals and load paper6 use the fax features 11 warranty information7 print from your computer 9 maintain your hp psc13 fax setup 14 hp instant share setup and use15 troubleshooting information indexviii contentshp psc 2400 series get help helpdescription For Windows users Go to the HP Director, and click Helphp psc 2400 series hp psc overview the hp psc 2400 series at a glance on pagefront panel overview on page menu overview on page use the hp director software to do more with your hp psc on pagefeature the hp psc 2400 series at a glancepurpose hp psc overviewbutton front panel overviewhp psc overview hp psc overview button9 Keypad enter fax numbers, values, or text menu overview use the hp director software to do more with your hp psc open the hp director for Windows usershp psc overview open the hp director for Windows users on page1 Status use this feature to display the current status of your featurehp psc overview open the hp director for Macintosh users featureopen the hp director all-in-one using Macintosh OS hp psc overviewopen the hp director using Macintosh OS feature purposehp psc overview feature hp psc overviewload originals and load paper load an originalload an original on page load paper on page load envelopes on page load 4 by 6 inch 10 by 15 cm photo paper on pageload paper load originals & paperload the input tray load originals & paperload envelopes load originals & paperload postcards or Hagaki cards load 4 by 6 inch 10 by 15 cm photo paperload originals & paper recommended papers load other types of paper in the input traypaper tipsset the paper type set paper type from the copy menupaper tipsset the paper size set paper type from the photo menuset the paper size from the copy menu set the paper size from the photo menuavoid jams load originals & paperload originals & paper chapterwhat is a memory card? use a photo memory cardwhat is a memory card? on page insert a memory card and save the files to your computer on pageinsert a memory card and save the files to your computer memory cardprint photos from a proof sheet print a proof sheet on page complete the proof sheet on pageprint photos by scanning a proof sheet on page memory cardprint a proof sheet complete the proof sheetmemory card 1. All 2. Last 3. Custom Range1 Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheet memory cardset photo print options print photos by scanning a proof sheetset new print photo defaults on page memory cardmemory card change photo menu print optionsborderless print set new print photo defaults print photos directly from a memory cardmemory card select image sizecreate borderless prints print individual photosmemory card deselect photos use quick print to print the current photoprint a DPOF file memory cardview photos in a slide show change the speed of the slide showto print camera-selected photos memory cardshare digital photos through hp instant share share photos through e-mailmemory card share photos through e-mail on pageshare photos online through hp instant share Windows only use the hp photo & imaging gallerymemory card memory card chapteruse the copy features overviewchange default copy settings on page copy a two-page black-and-white document on pagechange default copy settings increase copy speed or quality2 Press 9 to select Set New Defaults from the Copy Menu copycopy a two-page black-and-white document 3 Press Start Black5 Press Start Black copymake a 4 by 6 inch 10 by 15 cm borderless copy of a photo copy6 Press to highlight 4 x 6, and then press OK copymake multiple copies of the same original 11 Press Start Color4 Press Start Black or Start Color copycopy a 4 by 6 inch 10 by 15 cm photo onto a full-size page copy6 Press 4 to select Paper Size from the Copy Menu copy12 Press Start Color copy a photo several times on one pagecopy copy resize an original to fit onto letter paper6 Press Start Black or Start Color copy 6 Press Start Black or Start Colorcopy a washed-out original copy a document that has been faxed several times4 Press 8 to select Color Intensity from the Copy Menu 6 Press Start Colorenhance light areas of your copy 4 Press Start Black or Start Color4 Press Start Color copymake a poster copy5 Press Start Black or Start Color prepare a color t-shirt transfercopy stop copying To stop copying, press Cancel on the front panel4 Press to highlight Iron-On, and then press OK 5 Press Start Black or Start Coloruse the scan features scan an originalscan an original on page stop scanning on page send the scan to a computer connected directly to the hp psc on page4 Press Start Black or Start Color send the scan to a computer connected directly to the hp pscscan stop scanning send the scan to a memory card loaded in your hp psc4 Press Start Black or Start Color scanscan chapteruse the fax features send a faxenter text on page print reports on page set up speed dialing on page control resolution and contrast on page set fax options on pageenable fax confirmation send a basic faxsend a two-page black-and-white fax send a color original or photo fax4 Press Start Black 4 Press Start Black5 Press Start Color send a fax using speed dials6 Press Start Black or Start Color receive a fax set number of rings before answeringset up your hp psc to answer fax calls manually on page set number of rings before answering on pageset up your hp psc to answer fax calls manually set the fax header receive a fax manuallyprint reports enter textgenerate automated reports on page generate manual reports on page generate automated reports generate manual reportscreate speed-dial entries set up speed dialingcreate speed-dial entries on page delete speed-dial entries on page control resolution and contrast change resolutiondelete speed-dial entries change resolution on page change contrast on pageset new defaults change contrast7 Press Start Black or Start Color 7 Press Start Black or Start Colorset fax options redial a busy or unanswered number automaticallyuse error correction mode ECM on page adjust the volume on pageuse error correction mode ECM adjust the volumeset automatic reduction for incoming faxes change the answer ring pattern distinctive ringingset the date and time set the paper sizereprint the faxes in memory set backup fax receptionset tone or pulse dialing 1 Press Setup 2 Press 5, then press stop faxingTo stop a fax you are sending or receiving, press Cancel chapter print from a software application on page printset print options Macintosh usersWindows users to change the print settings for all future jobsstop a print job Macintosh userscopies & pages panel layout panelprint chapterorder supplies order mediaorder print cartridges print cartridgesorder supplies chapterclean the glass clean the lid backingmaintain your hp psc clean the glass on page clean the lid backing on pageclean the exterior work with print cartridgescheck the ink levels align the print cartridges on page clean the print cartridges on pageto check the ink level for Macintosh users print a self-test reportmaintain your hp psc handle print cartridges maintain your hp pscCopper contacts Plastic tape withPrint-carriage access door Print cartridge replace the print cartridgesmaintain your hp psc maintain your hp psc Caution! Do not touch the copper contacts or ink nozzlesuse the print cartridge protector use a photo print cartridgemaintain your hp psc align the print cartridges to align the print cartridges from the front panel when promptedmaintain your hp psc to align the cartridges from the front panelclean the print cartridges clean the print cartridge contacts2 Click the Device Services tab 3 Click Align the Print Cartridges to align the print cartridges from the hp director for Windows usersContacts Nozzles do not clean maintain your hp pscset the power save time restore factory defaultsmaintain your hp psc set the prompt delay time maintain your hp psc10 get hp psc support get support and other information from the Internethp customer support hp psc supportcall in North America during warranty call elsewhere in the worldhppsc country/regioncountry/region hp technical supportcountry/region hp technical supportcall in Australia post-warranty prepare your hp psc for shipmenthp psc support country/regionhp psc support hp distribution center hp psc support11 warranty information duration of limited warrantywarranty service warranty upgradesreturning your hp psc for service hewlett-packard limited global warranty statementextent of limited warranty warranty informationlimitations of warranty limitations of liabilitylocal law warranty informationlimited warranty information for EU countries warranty information12 technical information system requirementssystem requirements on page paper specifications on page print specifications on page print margin specifications on pagepaper specifications paper tray capacitiespaper weight Windows PC requirementspaper sizes paper weighttechnical information typeprint specifications print margin specificationsresolution dpi modecopy specifications print resolution dpiscan resolution dpi technical informationfax specifications photo memory card specificationstechnical information photo dpiscan specifications physical specificationspower specifications environmental specificationsmaterial safety data sheets environmental product stewardship programprotecting the environment ozone productionregulatory notices recycling programhp inkjet supplies recycling program regulatory model identification numberFCC statement technical informationtechnical information notice to users of the European Economic Area notice to users of the German telephone networkdeclaration of conformity European Union technical informationnotice to users in Japan VCCI-2 notice to users in Korea geräuschemissiontechnical information technical information declaration of conformityDeclares that the product 13 fax setup how to tell if the instructions in this chapter apply to youhow to tell if the instructions in this chapter apply to you on page how to choose the right fax setup for your office on pageuse this chapter if located in one of these countries/regions how to choose the right fax setup for your officefax setup fax setup Yes, I receive voice calls No Please continue answering questionsselect your fax setup case from this table other equipment/services sharing your fax linerecommended fax setup fax setupcase B faxing with a distinctive ring service on the same line case A separate fax line no voice calls receivedhow your hp psc will answer fax calls fax setupfax setup how your hp psc will answer fax callscase C shared voice/fax line how to answer fax calls automaticallyfax setup case D fax line shared with PC modem no voice calls received how to answer fax calls manuallyfax setup fax setup case E shared voice/fax line with PC modemhow your hp psc will answer fax calls case F shared voice/fax line with answering machine how to answer fax calls automaticallyhow to answer fax calls manually fax setupfax setup how your hp psc will answer fax callscase G shared voice/fax line with PC modem and answering machine fax setupfax setup case H shared voice/fax line with voicemailhow your hp psc will answer fax calls how to answer fax calls manually case I shared voice/fax line with PC modem and voicemailfax setup fax setup HP PSCfaxing from a DSL line how to answer fax calls manuallyfax setup Back view of the HP PSC14 hp instant share setup and use use hp instant share in five easy steps Windowssend a photo or image using your hp psc Macintosh on page why should I register with hp instant share Windows? on pageuse the e-mail button hp instant shareuse the hp instant share photo menu option use a scanned image5 Click the HP Instant Share tab hp instant shareaccess hp instant share from the hp director hp instant share1 Open the HP Director 4 Click the HP Instant Share tabsend a photo or image using your hp psc Macintosh access the e-mail option from the hp director on pageuse the e-mail button use the hp instant share photo menu optionwhy should I register with hp instant share Windows? access the e-mail option from the hp directoruse a scanned image hp instant share15 troubleshooting information installation troubleshootingsoftware and hardware installation troubleshooting installation troubleshooting on pageproblem possible cause and solutiontroubleshooting software installation troubleshootingproblem reinstall it as described in Some of the icons are missing in thetroubleshooting follow these stepsproblem possible cause and solutiontroubleshooting to uninstall from a Windows computerproblem possible cause and solutionto uninstall from a Macintosh computer Fax Setup Wizardproblem possible cause and solutiontroubleshooting hardware installation troubleshootingproblem possible cause and solutiontroubleshooting cartridges on pagefax setup troubleshooting problempossible cause and solution troubleshootingproblem possible cause and solutiontroubleshooting End view of a 4-wire phone cordproblem possible cause and solutiontroubleshooting use error correction mode ECM on page 68. Also contact yourproblem possible cause and solutiontroubleshooting continuedproblem possible cause and solutiontroubleshooting when sending faxes and when receiving faxes on pageoperational troubleshooting hp instant share setup troubleshootinghp instant share troubleshooting error messagetroubleshooting chapterindex NumericsPage Page index hp psc 2400 seriesPage Q3083-90207 Q3083-90207 Visit the hp psc information center