HP 2400 2420 (Q3085A) manual problem, possible cause and solution, troubleshooting, continued

troubleshooting

chapter 15

problem	possible cause and solution
I have difficulties	• Using a telephone line splitter might cause faxing problems. Try
when sending faxes	removing the splitter and connecting the HP PSC directly to the
and when receiving	telephone wall jack.
faxes	• Check that the telephone wall jack has a working telephone line by
(continued)	plugging in a phone and checking for a dial tone.
	• Telephone lines with poor sound quality (noise) can cause faxing
	problems. Check the sound quality of the telephone line by
	plugging a phone into the wall jack and listening for static or other
	noise. If you hear noise, turn off the Error Correction Mode (ECM)
	feature on your HP PSC and try faxing again. For information, see
	use error correction mode (ECM) on page 68. Also contact your
	phone company to report the noise problem on your line.
	• Other equipment using the same telephone line as the HP PSC
	might be in use. For example, you cannot use your HP PSC for
	faxing if an extension phone is off-hook, or if you are using your
	PC modem to e-mail or access the Internet.
	• If you are using a digital subscribe line (DSL), make sure that you
	have a DSL filter connected or you will not be able to fax
	successfully. Obtain a DSL filter from your DSL provider. The DSL
	filter removes the digital signal that blocks your HP PSC from
	communicating properly with the telephone line. For information
	on how to connect the DSL filter, see faxing from a DSL line on
	page 130.
	• Check for error messages on the front panel of your HP PSC. Until
	a product error condition is resolved, you will not be able to send
	or receive faxes. For information on resolving error conditions, see
	the Error Messages section of the hp psc 2400/2500 series
	troubleshooting section in the onscreen hp photo & imaging help.
	• If you are using either a PBX or an ISDN converter, make sure the
	HP PSC is connected to the port that is designated for fax and
	phone use.
	Note that some ISDN systems allow you to configure the ports for
	specific phone equipment; for example, you might have assigned
	one port for telephone and Group 3 fax and another for multiple
	purposes. If you continue to have problems when connected to the
	fax/phone port, try using the port designated for multiple purposes
	(might be labeled “multi-combi” or something similar).
I cannot receive	• The Rings to Answer feature might not be set to answer after the
faxes, but I can send	appropriate number of rings for your office setup. For more
faxes	information, see how to choose the right fax setup for your office
	on page 116.
	• If you have a voicemail service at the same phone number you use
	for fax calls, you must receive faxes manually, not automatically.
	For information on setting up for faxing when you have a voicemail
	service, see fax setup on page 115. For information on how to
	receive faxes manually, see set up your hp psc to answer fax calls
	manually on page 60.

146 hp psc 2400 series