HP 2400 2410v (Q3089A) manual problem, possible cause and solution, troubleshooting, continued

troubleshooting

chapter 15

problem	possible cause and solution
I cannot receive	• If your HP PSC shares the same phone line with other types of
faxes, but I can send	phone equipment—such as an answering machine or a PC
faxes	modem—the fax signal level might be reduced, causing fax
(continued)	reception problems.
	To find out if other equipment is causing a problem, disconnect
	everything except the HP PSC from the phone line, and then try to
	receive a fax. If fax reception is successful without the equipment,
	then one or more pieces of the equipment is causing problems; try
	adding them back one at a time and faxing, until you identify
	which equipment is causing the problem.
I cannot send faxes,	• If you are using speed dial to dial the fax number, the HP PSC
but I can receive	might be dialing too fast or too soon. Try re-creating the speed dial
faxes	entry and inserting some pauses. For information, see create speed-
	dial entries on page 64.
	• If your telephone line has a PBX system, make sure you are dialing
	the number for an outside line before dialing the fax number.
	• The receiving fax machine might be having problems. To check
	this, try calling the fax number from a telephone and listen for fax
	tones. If you cannot hear fax tones, the receiving fax might not be
	turned on or connected, or a voicemail service could be interfering
	with the recipient’s phone line.
Fax tones are	• When you have an answering machine on the same phone line
recorded on my	you use for fax calls, you must connect the answering machine
answering machine	directly to the HP PSC (or through a directly-connected PC modem,
	if applicable) as described in fax setup on page 115. If you do not
	connect it as recommended, fax tones might be recorded on your
	answering machine.
I hear static on my	• If you did not connect the HP PSC from the port labeled “1-LINE” to
telephone line ever	your telephone wall jack using the phone cord supplied in the box
since I connected the	with your HP PSC, you might hear static on your phone line and
HP PSC	you might not be able to fax successfully.* This special 2-wire cord
	is different from the more common 4-wire cords you might already
	have in your office. For more information, see I have difficulties
	when sending faxes and when receiving faxes on page 145.
	* This possible cause/solution applies only in the countries/regions that
	receive a 2-wire phone cord in the box with the HP PSC, including:
	Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
	India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
	Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
	Taiwan, Thailand, USA, Venezuela, and Vietnam.
	• Using a telephone line splitter might affect the sound quality of
	your phone line, causing static. Try removing the splitter and
	connecting the HP PSC directly to the telephone wall jack.

148 hp psc 2400 series