ZyXEL Communications 28641 user manual Problems Connecting to a Remote User, Troubleshooting

4.If you check the error log in menu 24.3.1, this will usually give you some logs regarding why the call was dropped. If there is nothing in the log, the call may have been dropped by the remote device that you dialed in to. Make sure that the configuration parameters between these two devices are consistent.

Problems Connecting to a Remote User

1.First verify that you have configured the authentication parameters in menu 13. These would be CLID Authen, Recv. Authen, and Mutual Authen.

2.If the Remote Dial-in User is negotiating IP, verify that the IP address is supplied correctly in menu 13. Check that either the Remote Dial-in User is supplying a valid IP address, or that the Prestige is assigning a valid address from the IP pool.

3.If the Remote Dial-in User is negotiating IPX, verify that the IPX network number is valid from the IPX pool (if it is being used).

4.In menu 14, verify the user name and password for the Remote Dial-in User.

138 Troubleshooting