English - 23
Before contacting the Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the television and
contact your local dealer.
No sound or picture
◆Check that the mains lead has been connected to a wall socket.
◆Check that you have pressed the (Power) button (On/Off) on the front panel and the POWER() button
on the remote control.
◆Check the picture contrast and brightness settings.
◆Check the volume.
Normal picture but no sound
◆Check the volume.
◆Check whether the volume MUTEbutton on the remote control has been pressed.
No picture or black and white picture
◆Adjust the colour settings.
◆Check that the broadcast system selected is correct.
Sound and picture interference
◆Try to identify the electrical appliance that is affecting the television, then move it further away.
◆Plug the television into a different mains socket.
Blurred or snowy picture, distorted sound
◆Check the direction, location and connections of your aerial.
This interference often occurs due to the use of an indoor aerial.
Remote control malfunctions
◆Replace the remote control batteries.
◆Clean the upper edge of the remote control (transmission window).
◆Check that the “+” and “–” ends of the batteries are inserted correctly.
◆Check that the batteries are drained.
Troubleshooting
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