Samsung Q35 manual SAMSUNG Notebook Computer Global Warranty, What is Global Warranty System GWS ?

Models: Q35

1 157
Download 157 pages 9.34 Kb
Page 156
Image 156
SAMSUNG Notebook Computer Global Warranty

SAMSUNG Notebook Computer Global Warranty 1.What is Global Warranty System (GWS) ?

1.What is Global Warranty System (GWS) ?

Warranty Repair Service will be provided by Samsung Electronics Co., Ltd as required during Warranty period.

2.What is process ?

a.The GWS service only applies to the regions mentioned below.

b.Only products that are subject to GWS, and are within the guar- antee period apply.

c.When the computer unit is damaged (outside of the region pur- chased), please contact and receive repair services from the local SAMSUNG appointed service center (ASC). Since the repair methods may be different for products purchased locally, please check with the local ASC.

d.Consultations made locally (outside of the region purchased) can be given in the local language.

e.Whether a product can or cannot be fixed will be determined after a thorough examination, and the damaged product may not be repaired to its original state, as circumstances may dictate.

f.When a product cannot be repaired locally (outside of the region purchased) please contact the national SAMSUNG appointed service center for further enquiries.

g.The only warranty provided under GWS is repair where reason- ably practicable, replacement or credit is not supported under this scheme.

h.The length of time needed to obtain spare parts may depend on the type of part, and in some cases may not be replaceable.

i.Accessories (such as the battery) or the AC cable, are excluded from the warranty.

j.The User's Guide, drivers, and the operating system will not be provided and are not purchasable locally (outside of the region purchased).

k.Software and operating system consultation and repair services will not be provided. When moving abroad (outside of the region purchased), please ensure that the Recovery CD, Software CD, and the User's Guide are taken along as well.

l.All costs arising from customs duties when moving abroad (out- side of the region purchased) are the user's responsibility.

m.Malfunctions and damages caused by the user's abuse and neglect, or through other circumstances such as fires, earth- quakes, floods, lightning, natural disasters, environmental pollu- tion, and abnormal electricity currents will not be covered by the warranty. All other circumstances are subject to conditions in the warranty.

Please refer to http://www.samsungcomputer.com .

Korea - Samsung Electronics Service Co., Ltd.

416, Maetan-3Dong, Yeongtong-Gu, Suwon-City, Gyeonggi-Do, Korea

Tel: 82 1588 3366

E-mail: Computervoc.sec@samsung.com

U.S.A. - InteliSol

1001 NE Loop 820 Dock 5 Forth Worth, TX 76131, U.S.A.

Tel: 1 817 230 5293FAX: 1 817 230 5045

E-mail: SamsungPC.Support@intelisol.com

Canada - HINET

425 Superior BLVD. #4 Mississauga, Ontario L5T 2W5, Canada

Tel: 1 905 565 1211FAX: 1 905 565 1911

Homepage: hinet@bellnet.ca

United Kingdom / Ireland - Samsung Call Center

Tel: 44 870 242 0303

Homepage: www.Samsung.co.uk

Germany / Switzerland - Samsung Call Center

Tel:

49 1805 121 213

FAX: 49 1805 121 214

Homepage: www.samsung.de

 

France - Samsung Call Center

Tel: 33 8 2508 6565

Homepage: www.samsung.fr

Spain - Samsung Call Center

Tel:

34 902 101 130

FAX: 34 93 262 6766

Homepage: www.samsung.es

 

Portugal - Samsung Call Center

Tel: 351 808 200 128FAX: 351 21 425 1001

E-mail: samsung.info.es@lug.es.sykes.com

Australia - Thomas Electronics ESG Australia

4 Sheridan Close, Milperra NSW 2214, Australia

Tel: 61 2 9773 7400FAX : 61 2 9773 7177

E-mail: teoa@thomas.com.au

New Zealand - Datacom Repair Center

Rev. 1.3

Japan - Samsung Japan Service Center

2-6-38, Sinonome, Koto-Ku, Tokyo, 135-0062, Japan

Tel: 81 03 3527 5500FAX: 81 03 3527 5533

E-mail: support@samsung.co.jp

Hong Kong - Samsung Electronics H.K. CO., Ltd.

11/F, Phase2, MTL Warehouse Building, Berth One, Kwai Chung, NT, Hong Kong

Tel:

852 2862 6001

FAX: 852 2862 6971

E-mail: service@sehk.samsung.com

 

China - Samsung Electronics China Service Center 2/F,B-Building,No.2,LiZeZhongYuan 2 Road, ChaoYang District, Beijing, China

Tel: 800 810 5858FAX: 86 10 6874 7513 86 10 6475 1880

E-mail: webmaster@samsungservice.com.cn

India - Samsung Electronics India Service Center 22-Community Center East of Kailash, New Delhi -110065 Tel: 1600-11- 0011 or 3030-8282

E-mail: support.india@samsung.com

Singapore - Samsung Electronics Singapore Service Center 176 Orchad Road, Centerpoint #03-01A Singapore

Tel: 1800 726 7864

Homepage: www.samsung.com.sg

Malaysia - Samsung Malaysia Electronics Service Center 3B-1-1. Level 1, Block 3B, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia

Tel: 1 800 88 9999

Homepage: www.samsung.com/my

Thailand - Samsung Customer Service Plaza (Bangkok)

1 floor Boonmitr Building 138 Silom Rd., Suriyawong, Bangrak, Bangkok, 10500

Tel: 1800-29-3232 (0-2689-3232) FAX: 0-2689-3298

E-mail: call.support@samsung.com

Ground Floor 160 Grafton Road Auckland 1005 New Zealand

Tel: 64 9 356 1452FAX: 64 9 356 1493

E-mail: simont@datacom.co.nz

Page 156
Image 156
Samsung Q35 manual SAMSUNG Notebook Computer Global Warranty, What is Global Warranty System GWS ?, What is process ?