Samsung RFG23UERS1/XEO, RFG28MEPN1/SML manual Troubleshooting

Troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not	• Check if the set temperature on the digital display is warmer than the freezer or
chill sufficiently.	fridge inner temperature. If it is, set the refrigerator colder.
	• Is the refrigerator in direct sunlight or located near a heat source?
	• Is the back of the refrigerator too close to the wall, preventing proper
	ventilation?
The food in the fridge is	• Check if the set temperature on the digital display is too low.
frozen.	• Try setting the refrigerator to a warmer temperature.
	• Is the temperature in the room too low? Set the refrigerator warmer.
	• Did you store the food which is juicy in the coldest part of the refrigerator?
	Try moving those items to the other shelves in fridge instead of keeping them in
	the colder areas or bins.
You hear unusual noise or	• Check that the refrigerator is level and stable.
sounds.	• Is the back of the refrigerator too close to the wall, preventing proper
	ventilation? Try moving the back of the refrigerator at least 50 mm from the wall.
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator.
	It is normal and occurs because various accessories are contracting or
	expanding according to the temperature of the refrigerator interior.
	• If it sounds as if something is hitting something else inside the refrigerator, this is
	normal. The sound is caused by the compressor operating at high capacity.
The cabinet-door sealing	• Some heat is normal as anti-condensators are installed in the vertical hinged
area of the appliance is	section of the refrigerator to prevent condensation.
hot and condensation is	• Is the refrigerator door ajar?
occurring.	Condensation can occur when you leave the door open for a long time.
	• If it sounds as if something is hitting something else inside the refrigerator, this is
	normal. The sound is due to the compressor is operating highly.
Ice Maker is not producing	• Did you wait for 12 hours after installation of the water supply line before making ice?
ice.	• Is the water line connected and the shut-off valve opened?
	• Did you manually stop the ice making function?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water	• This is normal.
bubbling in the refrigerator.	The bubbling comes from refrigerant circulating through the refrigerator.
There is a bad smell in the	• Check for spoiled food.
refrigerator.	• Foods with strong odors (for example, fish) should be tightly covered.
	• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
the freezer.	• Allow sufficient space between the stored foods for efficient air circulation.
	• Is the freezer drawer closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve opened?
functioning.	• Has the water supply line tubing been crushed or kinked?
	• Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the fridge temperature is too low?
	Try selecting a warmer setting on the Digital display.
Auto close system does	• Is there an imbalance between the right and left parts of the door?
not work with the freezer	• Open and close the door smoothly 1~2 times.
door.	After you do this, the auto close system usually works properly again.
	• Try opening the door smoothly to avoid unbalancing the right part and the left
	part of the door.