5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

 

(Connected using the D-sub cable)

 

Check the cable connecting the PC and the product.

Is the <Check Signal Cable> message displayed on the

(Connected using the DVI cable)

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

 

This occurs when the signal from the graphics card exceeds

Is the <Not Optimum Mode> message displayed on the

the maximum resolution or the maximum frequency of the

product.

screen?

In this case, set up the appropriate resolution and the fre-

 

 

quency for the product.

 

 

 

1. This occurs when the power saving function is running.

 

If you click the mouse or press any key, the screen will be

Is a blank screen displayed and does the power LED blink at

turned on.

a 1 second interval?

2. If the “Check Signal Cable” condition persists for more than

 

five minutes, Lossless mode will be activated.In Lossless

 

mode, the backlight of the monitor will turn off.

 

 

 

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

Did you connect with a DVI cable?

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

 

Blank spaces on the screen are not caused by the monitor.

 

The cause of the problem is the PC or graphics card, and can

 

be fixed by adjusting the screen size in the HDMI or DVI

Blank spaces are found at the top and bottom of the screen

option of the graphics card settings menu.

when an [HDMI] or [HDMI-DVI] cable is connected to the

If the graphics card settings menu has no option to adjust the

monitor and PC.

screen size, update the graphics card driver to the latest ver-

 

sion.

 

(Please contact the graphics card or computer manufacturer

 

for details on how to adjust the screen settings.)

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

Troubleshooting

5-2

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Samsung S24A350H, S27A350H, S24A350B Before Requesting Service, Blank screen appears / I cannot turn the product on
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S19A350B, S24A350H, S19A350N, S23A350B, S23A350H specifications

The Samsung S27A350B, S24A350B, S27A350H, S22A350H, and S24A350H are a series of LED monitors that cater to different preferences and requirements of users. These models are part of Samsung's comprehensive lineup, known for delivering high-quality visuals combined with advanced display technologies.

One of the main features of these displays is their Full HD resolution, which provides sharp and clear images. With a resolution of 1920x1080 pixels, users can enjoy crisp details whether for gaming, professional tasks, or entertainment. The S27A350B features a 27-inch screen that provides an immersive viewing experience, while the S24A350B and S24A350H, at 24 inches, are perfect for those looking for a more compact option. The S22A350H, being 22 inches, caters to users with limited desk space but still delivers excellent performance.

These monitors utilize Samsung’s Advanced VA panel technology. This technology offers superior contrast ratios, ensuring deeper blacks and brighter whites, which enhances the overall picture quality. The wide viewing angles provided by these panels mean that colors remain consistent even when viewed from off-angles, making them suitable for collaborative environments.

Another significant characteristic of the S27A350B and its counterparts is their eco-friendly design. Samsung has implemented energy-saving features, such as a low power consumption rate and a stand-by mode that conserves energy when not in use. This commitment to sustainability is important for users who are environmentally conscious.

The S350 series also boasts a range of connectivity options, including VGA and HDMI ports, allowing for easy connectivity with various devices like laptops, gaming consoles, and more. This versatility makes them suitable for diverse applications, from office work to home entertainment setups.

Furthermore, these monitors come with features aimed at reducing eye strain during prolonged usage. Flicker-Free technology reduces flickering on the screen while Eye Saver Mode minimizes blue light emissions, making long hours of work or gaming more comfortable for users.

In summary, the Samsung S27A350B, S24A350B, S27A350H, S22A350H, and S24A350H are versatile monitors that combine aesthetic appeal with functionality. With their impressive display technology and user-focused features, they provide an excellent choice for both casual users and professionals alike.
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