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Samsung S20A350N, S27A350H, S24A350B, S20A350B, S22A350B Troubleshooting, Monitor Self-Diagnosis

Models: S19A350B S24A350H S19A350N S23A350B S23A350H S20A350B S20A350N S24A350B S27A350B S22A350H S22A350B S27A350H

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5 Troubleshooting

5-1 Monitor Self-Diagnosis

• You can check if the product is working properly using the Self-Diagnosis function.

•If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform the self-diagnosis function according to the procedures below.

1.Turn the product and the PC off.

2.Separate the signal cable from the product .

3.Turn the product on.

4.If the product is working properly, the <Check Signal Cable> message appears.

In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection. The product is working properly.

5-1	Troubleshooting

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Samsung S20A350N, S27A350H, S24A350B, S20A350B, S22A350B, S23A350B, S19A350B, S22A350H Troubleshooting, Monitor Self-Diagnosis

Contents

without prior notice to improve the performance MonitorUser Manual Table Of Contents MAJOR SAFETY PRECAUTIONSINSTALLING THE PRODUCT USING THE PRODUCTPower Saving Function Specifications Power Saving Function Specifications Power Saving Function SpecificationsPower Saving Function Specifications Power Saving Function Specifications Power Saving Function Specifications1 Major Safety Precautions Using this Manual1-1 Before You Start Icons used in this manual1-2 Custody and Maintenance External Surface and Screen MaintenanceSecuring the Installation Space The appearance and the color may differ depending on the modelPrecautions for Storage 1-3 Cleaning the MonitorCleaning the Monitor 1-4 Safety Precautions Icons used for safety precautionsPower Related Meaning of SignsInstallation Related Cleaning Related Usage Related Avoid lifting up or move the product by holding only the power cord or signal cable Maintaining the Correct Posture when Using this Product 2 Installing the Product 2-1 Package ContentsContents The cleaning cloth is supplied with black high-glossy models only2-2 Installing the Stand Avoid lifting the product holding only the stand Disassembly is in the reverse order of the assemblyInstalling the Product 2-3 Connecting with a PC The connecting part may differ depending on the product modelThe HDMI IN terminal is supplied for the HDMI-dedicated models only 2-4 Connecting a HDMI cable The HDMI IN terminal is supplied for the HDMI-dedicated models onlyTo lock the product, follow these steps 2-5 Kensington LockYou must purchase the Kensington Lock separately 3 Using the product 3-1 Setting the Optimal ResolutionTo set the resolution to the optimal resolution In the Settings tab, set the resolution to the optimal resolution3-2 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICAL3-3 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICAL3-4 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICAL3-5 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICAL3-6 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-7 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-8 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-9 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-10 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-11 Standard Signal Mode Table DISPLAY MODE HORIZONTALVERTICAL PIXEL CLOCK MHZ3-12 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICALHorizontal Frequency Vertical Frequency3-13 Standard Signal Mode Table DISPLAY MODEHORIZONTAL VERTICALHorizontal Frequency Vertical Frequency3-14 Installing the Device Driver 3-15 Product Operating Buttons Product Operating Buttonsand contrast and can set up the adjustment function assigned to the To go to the menu, press the button on the front of the monitor againThis function is only available in Analog mode ICONDESCRIPTION The buttons on the right of the product are touch-type buttons3-16 Using the Screen Adjustment Menu OSD On Screen Display PICTUREBright is set to Dynamic Contrast mode Top MenusThis menu is unavailable when Angle or Eco Saving is set MenuDescription This menu is unavailable whenSet to Off when viewing directly in front of the screen This function is only available in Analog modeThis function is only available in Analog mode MenuCOLOR different input video signalMenu DescriptionColor is set to Full mode or Intelligent mode Color is set to Full mode or Intelligent modeColor is set to Full mode or Intelligent mode Cool 2 - Sets the color temperature of the screen to very coolSIZE & POSITION This function is only available in Analog modeThis function is only available in Analog mode A signal not in the standard mode table is not supportedSETUP&RESET Bright is set to Dynamic Contrast modeThis function does not support Analog mode MenuINFORMATION MenuDescription Not applicable to analog D-SUB-or-digital DVI-dedicated models4-1 Natural Color 4 Installing the SoftwareWhat is Natural Color ? What is MagicTune? Installing the SoftwareRestrictions and Problems with the Installation MagicTune 4-2 MagicTune4. Click Change or Remove Programs to remove the software What is MultiScreen ? Restrictions and Problems with the Installation MultiScreen4-3 MultiScreen Installing the Software5 Troubleshooting 5-1 Monitor Self-Diagnosis5-2 Before Requesting Service The on screen adjustment menu OSD does not appearA blank screen appears / I cannot turn the product on THE IMAGE IS TOO LIGHT OR TOO DARKA “beep, beep” sound is heard when booting the computer The color is weird / The picture is displayed in black and whiteThe display area suddenly moves to an edge or to the center The pictures are out-of-focusPLEASE TRY THE FOLLOWING Specifications More InformationDesign and specifications are subject to change without prior notice MODEL NAME6-2 Power Saving Function POWER SAVING MODEPOWER OFF STATESpecifications Design and specifications are subject to change without prior noticeMODEL NAME S19A350N6-4 Power Saving Function POWER SAVING MODEPOWER OFF STATESpecifications Design and specifications are subject to change without prior noticeMODEL NAME S20A350B6-6 Power Saving Function POWER SAVING MODEPOWER OFF STATESpecifications Design and specifications are subject to change without prior noticeMODEL NAME S20A350N6-8 Power Saving Function POWER SAVING MODEPOWER OFF STATESpecifications MODEL NAMES22A350B Class B Information Communication equipment for residential use6-10 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-11 Specifications MODEL NAMES22A350H Class B Information Communication equipment for residential use6-12 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-13 Specifications MODEL NAMES23A350B Class B Information Communication equipment for residential use6-14 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-15 Specifications MODEL NAMES23A350H Class B Information Communication equipment for residential use6-16 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-17 Specifications MODEL NAMES24A350B Class B Information Communication equipment for residential use6-18 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-19 Specifications MODEL NAMES24A350H Class B Information Communication equipment for residential use6-20 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-21 SpecificationsDesign and specifications are subject to change without prior notice MODEL NAME6-22 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-23 SpecificationsDesign and specifications are subject to change without prior notice MODEL NAME6-24 Power Saving Function POWER SAVING MODEPOWER OFF STATE6-25 Contact SAMSUNG WORLDWIDE NORTH AMERICALATIN AMERICA EUROPEEUROPE ASIA PACIFIC MIDDLE EASTAFRICA NIGERIA0800 - SAMSUNG SOUTH AFRICA6-26 Correct Disposal of This Product Waste Electrical & Electronic Equipment - Europe only